Operation Head

Key Responsibilities:

1. Day-to-Day Branch Operations Management

• Oversee all branch activities including order booking, material dispatch, invoicing, collections, and customer service.
• Plan, allocate, and monitor daily work schedules for all departments (sales, Engineer, logistics, Fabricators).
• Track and resolve operational bottlenecks to ensure smooth workflow.
• Ensure housekeeping, safety, and maintenance of branch premises and assets.

2. Team Management & Work Tracking

• Assign daily/weekly work targets to team members across departments.
• Track progress of work using reports, checklists, or ERP dashboards to ensure timely completion.
• Conduct daily morning meetings and end-of-day reviews with team members.
• Support and guide staff in resolving operational or customer-related issues.
• Review and approve task completion reports and escalate issues to higher management when needed.
• Identify training needs and ensure team skill enhancement for improved efficiency.

3. Sales & Customer Support

• Support branch sales team in achieving monthly sales targets and profitability goals.
• Handle key customers, projects, and consultants to maintain strong business relationships.
• Resolve customer complaints promptly to maintain satisfaction and loyalty.
• Monitor quotation follow-ups, order execution, and project deliveries.

5. Financial & Administrative Responsibilities

• Ensure timely billing, collection, and deposit of payments.
• Monitor expenses, control operational costs, and improve efficiency.
• Prepare branch performance reports (sales, inventory, collections, and profitability).
• Maintain compliance with company policies, audit requirements, and statutory norms.

6. Safety, Quality & Compliance

• Enforce company safety policies and ensure a hazard-free work environment.
• Ensure proper handling and storage of materials as per quality standards.
• Maintain documentation for audits, quality checks, and management reporting.

Qualifications & Experience:

• Bachelor’s degree in Mechanical / Industrial Engineering / Business Administration (MBA preferred).
• 10–15 years of experience in the piping industry (industrial, plumbing, infrastructure, or building materials) with minimum 5 years in a leadership or operations management role.
• Strong knowledge of piping materials, valves, fittings, and related products.
• Experience managing branch operations, warehouse, and team coordination.

Skills & Competencies:

• Leadership and team supervision
• Operational planning and coordination
• Task tracking and performance monitoring
• Strong communication and interpersonal skills
• Analytical thinking and problem-solving.
• Customer-focused and result-oriented

Key Performance Indicators (KPIs):

• Daily task completion rate and operational efficiency
• Branch sales and profitability targets
• Inventory accuracy and order fulfillment rate
• On-time dispatch and customer satisfaction score
• Employee productivity and attendance discipline
• Expense control and budget adherence

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹80,000.00 per month

Work Location: In person