Operation Head

As a part of our lively and winning team at Umbrella, you will be stepping into a nurturing, flexible, and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding, and celebrating together. **Role Overview:** As a candidate for the position in Noida, you should have 18+ years of experience in Managed Service Operations and possess a Bachelor's degree in Computer Science or a related stream. The ideal candidate must have customer-facing skills to effectively represent Umbrella within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, compliance frameworks, and risk management. Your role will involve excellent client communication and presentation skills, working closely with other Umbrella teams to ensure smooth changes in customers" environments while meeting service level agreements. **Key Responsibilities:** - Experience in design, implementation, consulting, infrastructure, and/or cloud service system administration. - Consulting experience for a Cloud Service Provider. - Ability to multitask and complete projects in a fast-moving environment. - Work with SDMs and customers to provide visibility and guidance around their Services account through regular operational service reviews and reporting. - Participate in customer requested meetings (onsite or via phone). - Provide oversight of escalation, prioritization, and drive customer communication during critical events. **Qualifications Required:** - Bachelors degree in Computer Science or a related stream - 18+ years of experience in Managed Service Operations - Excellent client communication and presentation skills - Experience in managed service delivery management - Proficient in communicating effectively across internal and external organizations Please note: The additional details of the company were not provided in the job description.,