284 Ojt Jobs - Page 9

Sales Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Must be a Process Trainer from International Banking Process. Trainer Exp from any International Banking or related process can apply. Must know Metrics - TNA/ TNI US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Roles and Responsibilities Conduct new hire training and soft skills / Negotiation skill training Should complete monthly cyclic activities including refresher training, update training and PKT Sensitize to training needs / understand learning requirements of different learning groups Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Take accountability for new hires performance during the OJT period, including attrition. FUNCTIONAL/ OPERATIONAL: Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call. Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation. Document the feedback signed off by the concerned parties. Monitor calls across teams (cross monitoring) every month. Nominate and groom floorwalkers amongst the team regularly. Conduct process refreshers and Policy refreshers. Nominate advisors to conduct buzz sessions. Handle all escalation calls for the team. Sharing good calls & bad calls , creating product level FAQ s . Nominating hall of fame & hall of shame for OJT Batch . Conduct buzz sessions for any updates and share new information with the team including the targets for the day. Check the login schedules. Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance. Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Immediate Joiner *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office- Bangalore only not for Hyderabad,Apply those who can relocate in Bangalore Proficient in English and Hindi Perks and benefits Fix Salary + lucrative Incentives

PLEASE READ (Requirements) CAREFULLY BEFORE APPLYING/ WILL REVERT TO RELEVANT PROFILES. Job Description: Assistant Manager - Training (MNC BPO) Position Title: Assistant Manager - Training Department: Training & Development Location: Lucknow/ Bangalore Reports To: Training Manager / Learning & Development Lead Job Type: Full-Time About the Company: We are a leading global provider of business process outsourcing (BPO) services. We help clients across multiple industries enhance their operations through innovative solutions and world-class customer service. As an Assistant Manager in our Training department, you will play a pivotal role in shaping the future of our employees and ensuring they have the skills and knowledge required to deliver exceptional service to our clients. Position Overview: The Assistant Manager Training is responsible for leading and managing the training operations for the team. You will ensure the effective delivery of training programs, monitoring performance, conducting assessments, and continuously improving the learning and development initiatives within the organization. The ideal candidate should have a strong background in training, exceptional communication skills, and a passion for developing talent in a dynamic environment. Key Responsibilities: Training Delivery: Lead and deliver effective training sessions for new hires and existing employees across various functions, ensuring high-quality and engaging content delivery. Training Needs Analysis: Collaborate with department heads and HR to identify training needs based on performance data, business objectives, and evolving market trends. Curriculum Development: Assist in designing, updating, and customizing training materials and programs to ensure alignment with organizational goals and industry standards. Team Leadership: Lead a team of trainers, providing guidance, support, and performance feedback. Ensure all trainers are equipped with the necessary resources and skills to succeed. Performance Management: Track and analyze trainee progress through assessments, feedback, and performance metrics. Implement improvements to training programs based on results. Stakeholder Collaboration: Work closely with HR, operations, and client teams to ensure seamless communication and alignment between training and business goals. Continuous Improvement: Evaluate the effectiveness of training programs through regular feedback and assessments, continuously refining the approach to meet the needs of the business. Reporting & Documentation: Maintain records of training sessions, attendance, certifications, and progress reports. Provide regular updates to senior management on the effectiveness of training initiatives. Requirements: Education: Bachelors degree in (ANY), Business Administration, or a related field. Relevant certifications in Training or Learning & Development (e.g., CPLP, ATD, Six Sigma Certification) are a plus. Experience: Minimum 6 years of allover experience & 2 Years in Assistant Manager training and development, within the BPO industry only. Language: should have good communication skills in both English and Hindi (fluency required) Skills: Strong knowledge of adult learning principles and instructional design. Proficient in the use of Learning Management Systems (LMS) and other training software. Excellent communication, presentation, and interpersonal skills. Ability to analyze data and make decisions based on insights. Strong leadership and team management abilities. Ability to work under pressure and manage multiple priorities. Technical Skills: MS Office Suite (Excel, Word, PowerPoint) Familiarity with e-learning tools and training platforms is a plus. Key Competencies: Leadership: Ability to inspire and lead a team of trainers while ensuring a positive and motivating environment. Problem Solving: Strong analytical and troubleshooting skills to identify issues and implement solutions. Client Focus: Ability to understand client needs and adapt training programs to align with business goals. Attention to Detail: Ability to focus on accuracy, consistency, and quality in all aspects of training and development. What We Offer: Competitive salary and benefits package. Opportunities for career growth and professional development. A dynamic and inclusive work environment. Access to the latest tools and technologies in the training field. How to Apply: Interested candidates can send their resumes to [info@recoupinfo.com] or apply directly via connecting to the HR 7999307698 [Alina] This job description reflects the core responsibilities of the Assistant Manager - Training role but may evolve with the company's requirements and priorities.

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore not in Hyderabad..Apply those who can relocate in Bangalore Proficient in English and Hindi Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

? Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training

? Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training

Process Trainer Job Name: Process Trainer Job Role: Trainer Industry:Kpo/Bpo/Call Center Job Location:Udaipur(Rajasthan) Experience:2- 6year Salary:Best In the industry Education:Any Graduate Job Summary: To train New Hire Batches on the product and soft skills. To coach and support, New Hires during the OJT/Nesting period. To conduct calibration sessions with the client/OPS/Training team. Should have worked on MS Powerpoint or other presentation tools. To conduct refresher sessions OR training on the basis of TNI/BQM. About The Role :: To train New Hire Batches on the product and soft skills.To coach and support, New Hires during the OJT/Nesting period.To conduct calibration sessions with the client/OPS/Training team.Should have worked on MS Powerpoint or other presentation tools.To conduct refresher sessions OR training on the basis of TNI/BQM. To prepare lesson plans/training modules for various training programs. To conduct/facilitate the Process Knowledge Test. Candidate should have excellent communication & Interpersonal skills. Develop a schedule to assess training needs. Conduct employee surveys and interviews. Consult with other trainers, managers, and leadership. Track and compile collected data. Conceptualize training materials based on data and research. Communicate training needs and online resources. Create training strategies, initiatives, and materials. Contact and utilize outside vendors and resources for instructional technology. Test and review created materials. Maintain a database of all training materials. Instruct employee training and onboarding. Conduct training through new materials. Review employee performance and learning. Coordinate and monitor enrollment, schedules, costs, and equipment.

Job Title: Trainer - Banking Location: Bengaluru Positions Available: 02 Job Type: Full-time Job Summary: We are seeking a skilled Trainer to educate corporate customers on banking processes and systems. The role involves conducting training sessions, assisting customers with payment file uploads, troubleshooting transaction issues, and providing expert guidance on banking procedures. The ideal candidate should have strong banking knowledge, excellent communication skills, and technical expertise in payment file formats. Key Responsibilities: Conduct training sessions for corporate customers on the features and functionalities of banking systems. Guide customers on how to upload and test payment files. Explain the functionalities and benefits of banking products such as NEFT, RTGS, IMPS, and UPI. Address and resolve customer queries related to banking transactions. Identify reasons for payment file rejections, troubleshoot errors, and provide solutions. Ensure customers comply with banking policies and best practices for secure transactions. Collaborate with internal teams to enhance training materials and improve customer onboarding. Maintain records of training sessions, customer feedback, and areas for improvement. Skills & Qualifications Required: Training Expertise: Prior experience in delivering training sessions, preferably in a banking or financial services environment. Technical Knowledge: Understanding of file formats like XML, CSV (preferred). Banking Knowledge: Strong understanding of electronic payment systems (NEFT, RTGS, IMPS, UPI). Communication Skills: Excellent verbal and written proficiency in English. Problem-Solving Ability: Capable of troubleshooting customer issues related to payment files. Experience: 2-3 years of relevant experience in banking operations, training, or customer support. Interested candidates can Apply Here and can share there resume to srinarandas.vinay@writerinformation.com

Role & responsibilities Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance. Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training. Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Managing team KRA & KPI Organize, Plan and Implement monthly cyclic. Liaison with the Quality and Operations to identify, screen and execute process improvement plans. Should be able to work under pressure and ability to manage multiple stakeholders Performs all other duties as required. Preferred candidate profile Graduation from any stream Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire skills Operational knowledge of MS Office: Excel, Word and PowerPoint. Ability to develop training and methodology programs that are unique to the organizations goals, values and mission statement. Customer sales and service training experience Should have conducted training in BFSI Domain for a minimum of 1 years. Perks and benefits 5 days working rotational 2 week offs Fixed day shift Fixed salary + Incentives. Interested candidates send your resume on deepti.d@novactech.in or whats app your resume on 9821421946

Role & responsibilities Role Overview: The Sales Trainer is responsible for designing and delivering training programs to enhance the skills and performance of the sales team. The role involves developing training materials, conducting sessions, providing ongoing coaching, and tracking sales performance to ensure team success. Key Responsibilities: Develop and deliver sales training programs. Conduct assessments and provide feedback to improve sales skills. Ensure knowledge of products, tools, and sales techniques. Collaborate with leadership to align training with business goals. Track training effectiveness and performance improvements. Requirements: Experience in sales training or management. Strong communication and coaching skills. Knowledge of sales strategies and tools. Ability to assess and adjust training based on results.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested candidates can share their profile to below mentioned mail ID. seema.madhavi@sagilityhealth.com Thanks & Regards, TA Team Sagility

Roles and Responsibilities Collaborate with facility management team to identify areas of improvement in soft services operations. Design and deliver training programs for soft services staff, including induction, orientation, OJT (On-the-Job Training), and refresher courses.

Process Trainer for international BPO process ** Salary upto 7 LPA** Required Candidate profile Min 1 year experience as Process Trainer in International Process Excellent communication skills in English Graduation mandatory Call @ 8723051470 / 8453399504 / 6002281943

Roles and Responsibilities Design and deliver training programs for various IT roles, including Core Java, Advanced Java, Angular 8, TTT (Train the Trainer), OJT (On-the-Job Training), and other technical skills. Develop and maintain a comprehensive training calendar to ensure effective delivery of training sessions. Collaborate with subject matter experts to create engaging and interactive learning materials. Conduct needs analysis to identify skill gaps and develop targeted training solutions. Monitor trainee progress and provide feedback to improve overall performance.

Design and develop effective training interventions basis the business requirement Content development Execution and training delivery Evaluate the impact of training efficacy of training interventions and methodologies used on an ongoing basis Bring in the contemporary methodology mix in learning and create a culture around leadership development Project Management /Co-ordination Ability to work independently Ability to multi-task with well-developed organizational skills Ensuring and defining reporting timelines & targets. Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration. Assisting process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies Monitor and develop the team Standards; Identifying training needs, liaising with training course related inputs, evaluating training's undergone, and providing feedback. Preferably from Sales background handling financial products (Insurance, PL, other loans etc) Ability to multi-task with well-developed organizational skills. defining quality procedures in conjunction with operations Setting up and maintaining controls and documentation procedures monitoring performance by gathering relevant data and producing statistical reports Handle Training Team across various locations. Skill Set Required Qualification : Graduation from any stream Experience: Minimum 2-7 years of experience in supervisor role. (Expertise in Insurance/ Customer Servicing / Sales & Renewals capacities) Proficient with Excel and Power Point Soft Skills

Role & responsibilities - 1) Trained New Hired Trainee, conduct daily assessments, mock calls 2) Designed Training Materials, Questionnaires and necessary tools 3) Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. 4) Monitoring and evaluating the performance of new and existing employees. 5) Maintaining accurate records of training attendance, performance evaluations and training materials for reference and audit purpose. 6) Pre and Post Shift Briefing and download of every recent update on floor. 7) Conducting call listening session with the good and bad calls to get the better knowledge of the process. 8) Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. 9) Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. 10) Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement. 11) Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. 12) Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Preferred candidate profile- Assesses training needs; plans or participates in developing training course objectives; obtains training materials; presents training/instruction to both groups and individuals; evaluates training effectiveness; Problem-solving skills. Problem-solving is a skill that involves identifying and solving unexpected situations. Communication skills. Active listening skills. Management skills. Organizational skills. Motivation skills. Time management skills. Other requirement- 1) Minimum 1 year experience as Trainer. 2) BPO experience is mandatory. Work location- Hyderabad 6 days working Day shifts 10 Am-7 Pm Please share your resume to HR Supriya -9289327281

Role- Trainer Minimum 10 years in BPO- Customer Service domain for Retail /fashion /e-commerce domain is a must. Should have been a Sales coach / Sales Trainer for a min of 4 years. Location- Bangalore WFO| Australian Shifts CTC- Upto 18LPA

Must have Min 1yr Exp as Process Trainer from International Banking / Credit Cards/ Fraud/Laon process BPO. Must know Training Metrics - TNA/ TNI Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and kolkata.. Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Must have Min 1yr Exp as Process Trainer from International Banking / Credit Cards/ Insurance Voice process BPO. Must know Training Metrics - TNA/ TNI Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Mega Job opening in Training Domain in the BPO industry for Process Trainer / Training Lead / Training Assistant Manager / Soft Skills Trainer / Training Manager Location: Kolkata Employment Type: Full-Time Industry: BPO / E-commerce Process: Domestic Work Days: 6 Job Description: We are seeking experienced and skilled professionals for multiple lateral training positions in Kolkata. The ideal candidates should have a strong background in training delivery, compliance, and governance, particularly within BPO or e-commerce processes. This is an excellent opportunity for individuals seeking career growth in a dynamic and fast-paced environment. Positions & Compensation: - Process Trainer: Up to 4.5 LPA - Training Lead: Up to 6 LPA - Training Assistant Manager: Up to 7 LPA - Soft Skills Trainer: Up to 7 LPA - Training Manager: Up to 10 LPA (experience in governance & compliance within e-commerce is mandatory) Key Responsibilities: - Design, develop, and deliver comprehensive training programs for new hires and existing employees. - Implement effective training modules, including process knowledge, soft skills, and compliance standards. - Evaluate and monitor training effectiveness through assessments and performance reviews. - Identify and address skill gaps to enhance overall team productivity and quality. - Collaborate with operations teams to ensure alignment with business objectives. - Ensure adherence to governance and compliance standards (for Training Manager role). - Maintain detailed training documentation and reports. Candidate Requirements: - Proven experience in BPO training roles with expertise in content delivery and performance coaching. - Strong communication, presentation, and interpersonal skills. - In-depth knowledge of training methodologies and process compliance. - Experience in governance and compliance within e-commerce processes (for Training Manager role). - Immediate joiners or candidates with a maximum 15-day notice period preferred. Compensation & Benefits: - Competitive salary packages based on experience and role. - Professional growth opportunities in a dynamic and collaborative work environment. - Exposure to leading e-commerce and BPO processes. Application Process: Qualified candidates are invited to share their CV via WhatsApp at 9696714723 (Homa). For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9)

Hiring Process Trainers for an Insurance Process Multiple Locations! We are looking for experienced Process Trainers with a strong background in telesales or the insurance process within the BPO industry. If you have a passion for training and meet the criteria below, apply now! Locations: Mumbai, Delhi, Hyderabad, Chennai, Ahmedabad Package: Up to 7 LPA Requirements: - Minimum 1 year of experience as a Process Trainer - Hardcore sales experience in telesales or insurance processes within the BPO industry - Excellent English communication skills - Maximum age limit: 35 years - Immediate joiners or candidates with a maximum 15-day notice period will be entertained - Only BPO industry experience will be considered; candidates from other industries will be rejected Roles and Responsibilities: - Deliver effective process training to new hires and existing employees - Develop and implement training modules to enhance sales and process knowledge - Monitor and evaluate training effectiveness through assessments and feedback - Ensure trainees meet performance benchmarks before deployment - Provide ongoing coaching and mentoring to improve productivity and quality - Collaborate with operations teams to identify training needs and address performance gaps - Maintain accurate training records and reports Interested? Apply now! Share your resume via WhatsApp at 9696714723 (Homa). Stay updated with job openings! Join our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #Hiring #ProcessTrainer #InsuranceJobs #BPOJobs #Telesales #CareerGrowth #TrainingJobs #ApplyNow