399 Ojt Jobs - Page 7

Role & responsibilities To conduct training for all site employees according to the category of the sites. To generate site training reports for the allocated sites. Execute trainings as per need or as scheduled during allocation of sites. Gauge training effectiveness post training through evaluations and on the job reviews. Monitor WPCs training effectiveness. SLA audits across sites Preparing site specific annual training calendar for allocated sites as per Training Needs Identification and Inputs received from client and Operations team. Delivery as per the training calendar. Manage site level trainings for the site allocated on a daily basis. Prepare and circulate monthly Site visit schedule to the respective RM. Email the client before every planned or scheduled training for approvals. Impart Induction to site level new joinees as per allocation at Swagat and onsite as and when required. Impart trainings during mobilization. Content development and updating the same as per the requirement. Conduct trainings for HK, Pantry Boys, Chambermaids and Supervisors on a daily basis. Prepare and update Monthly MIS reports for training reviews Circulate post training reports made by self with the reporting manager, clients and operations team on a daily basis. Identifying and conducting WPC TTT program for the employees. Prepare WPC work data reports on a monthly basis for paying out incentives to the employees. Travelling and imparting trainings at outstation sites on a quarterly basis or as and when required. Collect feedback on training effectiveness from the client on bimonthly basis. FQI Audits to be conducted on monthly basis Preferred candidate profile Any degree with good presentation skills required .

Job Description: Location: Mumbai (Thane) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Number of Openings: 1 Role: L&D Specialist Key Responsibilities: Implementing Induction training at each level virtually as well as classroom session for new joining Partner with the extended Learning and Development team, faculty, and external vendors to successfully plan, coordinate, communicate, implement and track learning programs. To conduct project training, need to travel all Central/Harbour Mumbai locations as per the business requirement Focus on continuous professional development to encourage self and others to stay current with latest industry standards and advancement To drive E-learning session across function and region Maintain reports for Training conducted and sharing on given time frame Planning annual training calendar and implementing the same Identify training and development needs within an organization and consult with Branch & HUB managers Monitor and review the progress of training and Project and discuss with stakeholders Education Experience: MBA -HR Job Skills and Competencies for this position: A minimum of 2- 5 years of experience in Training profile Proficient in MS Office Organizational and time management abilities Critical thinking and decision making Interested candidates can also directly apply at saurav.patil@dtdc.com

Roles and Responsibilities Design and deliver training programs for various IT roles, including Core Java, Advanced Java, Angular 8, TTT (Train the Trainer), OJT (On-the-Job Training), and other technical skills. Develop and maintain a comprehensive training calendar to ensure effective delivery of training sessions. Collaborate with subject matter experts to create engaging and interactive learning materials. Conduct needs analysis to identify skill gaps and develop targeted training solutions. Monitor trainee progress and provide feedback to improve overall performance.

We are looking for a motivated and process-driven Inside Sales Trainer to lead training and quality audit initiatives for our inside sales team at the Meerut location. This dual-role position is responsible for delivering structured sales training and conducting quality assessments to ensure performance excellence and compliance with internal standards. The candidate will play a key role in onboarding, upskilling, and monitoring the effectiveness of the inside sales team, reporting directly to the Learning & Development Head . Key Responsibilities: Training & Development: Conduct comprehensive onboarding training for new inside sales hires. Design and deliver ongoing training modules to improve product knowledge, communication, objection handling, and closing techniques. Organize role-plays, practical scenarios, and feedback sessions to reinforce learning. Develop training materials, SOPs, and digital content aligned with business objectives. Coordinate with the central L&D team to ensure alignment with national training standards. Who can deliver NHIT, OJT, Refresher, Quality Parameter, 0-30 Day performance Quality Audit & Compliance: Monitor sales calls and CRM activity to ensure adherence to process, communication standards, and compliance. Evaluate and score calls using standard quality frameworks. Identify performance and behavior gaps through audits and provide feedback to the concerned sales executives and their managers. Submit weekly/monthly audit reports with actionable insights and recommendations. Conduct one-on-one coaching sessions based on audit findings to drive continuous improvement. Requirements: Any Graduate/MBA 34 years of experience in inside sales training and/or quality assurance, preferably in EdTech, FinTech, BFSI, Digital Sales or Telecom industries. Strong command of sales processes, customer handling, and CRM systems Excellent communication, facilitation, and interpersonal skills. Analytical mindset with a strong attention to detail and process orientation. Ability to work independently while collaborating with central teams for alignment and reporting. SOP and Content Creation as per requirement. Preferred Qualifications: Certification in Sales Training, Quality Assurance, or Instructional Design. Experience using Learning Management Systems (LMS) and call monitoring tools. Fluency in both English and Hindi (spoken and written) is preferred for the Meerut region. What We Offer: A structured career path with learning and development opportunities. On role Job opportunity Opportunity to directly impact sales performance and team capability. A supportive environment with collaboration across central and regional teams.

Total 3 yr from BPO Out of this 2 yr trainer on the paper TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO-Bhubaneswar only not for ,kolkata or Jamhedpur .Apply those who can relocate in Bhubaneswar Required Candidate profile WFO-Bhubaneswar only not for Jamhedpur, Indore,Kolkata,silliguri,Mohali Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Training Coordination: Schedule and coordinate training sessions (classroom, online, OJT). Maintain training calendars and notify stakeholders. Develop and update training content, SOPs, presentations, and assessments. Training Documentation: Maintain training records, attendance logs, feedback forms, and SOP training matrices. Ensure timely documentation and archival of training records in compliance with regulatory requirements. Onboarding Support: Facilitate induction training for new joiners as per approved training plan. LMS Operation (if applicable): Upload training materials and track progress in the Learning Management System. Generate training compliance reports. Audit Support: Provide training records and summaries during internal/external audits. Compliance Monitoring: Track training due dates, send reminders, and ensure timely completion. Escalate non-compliance cases to management. Analyse training effectiveness using metrics and feedback.

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

We are Hiring for Banking Process Trainer Minimum 1 year on paper Trainer Experience Need Excellent communication skills Experienced in handling TNA, TNI, OJT, TTT belong form BFSI, US Banking, UK banking, cards and disputes domain International banking experience can be considered Open for rotational shift 5 days working / 2 off Job location: Malad interested candidates can share Ur cv @ shamina.sayyed@teleperformancedibs.com

Job Title: Manager Process Training (US Banking ) Location: Chennai Department: Training & Development Reports To: Senior Director About the Role: We are seeking a highly capable Manager Process Training to lead training initiatives for multiple BFSI (Banking, Financial Services, and Insurance) accounts within a call center environment. This role demands strong expertise in US Banking , Crypto services , and Call Center Training Operations . The individual will manage a team of Assistant Managers and Trainers , ensuring best-in-class learning outcomes, operational readiness, compliance, and performance excellence across all aligned client accounts. Domain Expertise Required: US Retail Banking : Checking, Savings, Mortgages, Personal Loans, Credit Cards, Online & Mobile Banking. Crypto and Digital Assets : Crypto wallets, Trading platforms, Blockchain basics, Crypto security, and customer support processes. Financial Compliance : Expertise in KYC, AML regulations, crypto guidelines, and US banking compliance laws Insurance & Financial Products : Understanding of US life, auto, property insurance, and investment products. Call Center Operations : Managing large-scale BFSI support programs in voice, chat, and email environments. Key Roles and Responsibilities: Team Leadership & Management Lead and manage a team of Assistant Managers and Trainers across multiple BFSI client accounts. Drive the hiring, onboarding, training, and continuous development of Trainers and Assistant Managers. Create individual development plans (IDPs) to upskill Trainers in areas such as BFSI knowledge, facilitation skills, digital learning methodologies, and crypto training delivery. Ensure all training resources are staffed appropriately to meet ramp-up needs, cross-skill requirements, and client-specific demands. Training Program Management Design, review, and execute customized training programs for BFSI processes (both Banking and Crypto), regulatory compliance, customer service excellence, sales, and risk/fraud prevention. Standardize and continuously improve New Hire Training (NHT), Cross-Skilling, Upskilling, and Refreshers across all accounts. Oversee training deployment schedules, batch management, and certification processes to ensure 100% training coverage. Introduce innovative learning approaches like e-learning, gamification, microlearning, blockchain simulations, and virtual labs. Stakeholder Engagement Act as the primary training POC for internal and client stakeholders across assigned accounts. Conduct regular business reviews (QBRs, MBRs) on training performance, improvements, and initiatives. Collaborate closely with Operations, Quality, Compliance, WFM (Workforce Management), and Client teams to align training with operational KPIs and account growth strategies. Performance Management Drive training efficiency through key metrics like Training Throughput, Training Effectiveness (Kirkpatrick Model), Post-Training Performance (PTR), and Certification Pass Rates. Analyze TNI (Training Needs Identification) and RCA (Root Cause Analysis) to propose performance improvement plans. Implement continuous monitoring of Trainer quality and facilitation skills, providing coaching and developmental feedback. Compliance and Documentation Ensure adherence to compliance standards for both traditional BFSI operations and Crypto KYC/AML training requirements . Maintain thorough training documentation, batch records, attendance, evaluations, and audit-readiness reports. Lead training audits (internal and external) and manage compliance gaps if any. Strategic Initiatives Support expansion initiatives like new client transitions, account expansions, and mergers by building scalable training models. Implement digital transformation in training processes using LMS, AI-driven learning paths, and blockchain education modules. Advocate a continuous learning culture promoting certifications in Banking, Crypto, and Financial Compliance. Key Skills and Competencies: Strong experience managing BFSI training teams in a large call center environment. Expertise in US Banking, Financial Compliance, Cryptocurrency basics, and Call Center Operations. People management skills: Mentoring, Performance Coaching, Conflict Resolution, and Employee Engagement. Strong communication, stakeholder management, and client interaction capabilities. Analytical and problem-solving orientation with data-driven decision-making skills. Hands-on experience with LMS platforms, Digital Learning, and Reporting tools. Educational Qualifications: Bachelors or Masters Degree in Business Administration, Finance, Banking, or related fields. Preferred: Certifications in Banking, Crypto (e.g., Certified Cryptocurrency Expert, Blockchain Council), Learning & Development (e.g., CPTM, ATD Certification). Experience Required: 68years of experience in Banking/Financial Services/Call Center Training. Minimum 3 years leading a BFSI Training function with experience managing AMs/Trainers directly. Proven success in managing large new hire batches, account expansions, and complex BFSI client training portfolios Candidate with relevant experience kindly share your updated resume to my mail ID kalaivaani.kalaivaani@teleperformancedibs.com

Deliver training to NHs & exiting staff members following training manuals, training plan & standards and publish relevant reports. Successfully delivery client / Internal targets set on certification standards Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content To evaluate and make necessary amendments to the training material on periodic basis Complete indulgence on Reporting / MI for all training relevant chores Interact with clients & share lob / SME intelligence for process betterment Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews SOP & Content creation Qualifications Graduate

2yr exp as a BPO Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Bhubanewar only not for Delhi/NCR and Kolkata ..APPLY those who can relocate in Bhubanewar Required Candidate profile Work From Office Bhubanewar only not for Delhi/NCR and Kolkata APPLY those who can relocate in Bhubanewar Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in mentioned and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Share my CV and some details via WhatsApp as requested. You can reach me at 9934827654. Here are my details: Name: [Your Name] Email Address: [Your Email Address] Experience: [Your Experience] Current CTC: [Your Current CTC] Location: [Your Location] Current Company: [Your Current Company] Language: [Language] Notice Period: [Your Notice Period] I have also sent my CV to sumankumari1@policybazaar.com.

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Job Summary: We are looking for a dynamic and driven Field Sales Trainer to coach and train both new joiners and existing field sales executives. The role involves regular market visits and on-the-ground training to drive productivity and performance. Key Responsibilities: Deliver induction training and onboarding support to new field sales employees. Conduct on-the-job training (OJT) through market visits, shadowing, and live demonstrations. Organize refresher sessions for existing employees to address performance gaps and improve efficiency. Monitor and coach sales staff during field visits to improve pitch quality, conversion rates, and customer handling. Candidate Requirements: Graduate in any discipline 25 years of experience in sales training or field sales, preferably in telecom, fintech, FMCG, or consumer products. Strong grasp of feet-on-street sales models and retail distribution. Must be comfortable with extensive field travel and on-ground coaching. Fluent in Tamil and English . Perks & Benefits: Lucrative incentive structure based on performance and team impact. Travel allowance for field visits. Continuous learning and development opportunities. Opportunity to work closely with senior sales leadership. Health insurance and other statutory benefits.

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

We are looking for enthusiastic individuals ready to learn and grow with us. Our 6-month Apprenticeship Program in Customer Support & Sales is tailored for individuals who are passionate about financial markets and eager to begin a career in this exciting space. Why Join FYERS Work on real world, high impact projects in the capital markets domain. Learn directly from industry experts and visionary leaders. Grow in a culture that encourages curiosity, ownership and continuous learning. Collaborate with a diverse and driven team that believes in creating value with every step. Who Can Apply Recent graduates from Commerce, Business, or any discipline. Strong interest in financial markets and client-facing roles. Eagerness to learn, grow, and make an impact. Subject to performance & business requirements, top talent will be considered for permanent roles with a competitive compensation & best in class benefits.

Hiring for process trainer Skills- Process Trainer, Training, Product Trainer Min- 4 Years of Experience Salary- Upto 6.5 LPA Location- Gurgaon NP- Immediate joining Contact- Aparupa (9311697179) Aparupa.imaginators.com

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: swapnil.gupta@igtsolutions.com Contact : 7042379178 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407