284 Ojt Jobs - Page 11

Introducing BECO - A revolutionary home care brand that is dedicated to sustainability and eco-friendliness. At Beco, were not just about making eco-friendly products - were about creating a sustainable future for all. Were a Mumbai-based startup thats passionate about promoting sustainable living and reducing plastic waste. And were looking for like-minded individuals to join us on our mission to change the world! As part of the Beco team, youll get to work with a group of amazing people who share your passion for the environment and sustainability. Youll have the chance to contribute to the development of exciting, innovative products that are helping to make the world a better place. Responsibilities - 1) Understanding of Training Needs - Interact with key personnel in the SD and marketing teams to understand the future business priorities Work with the frontline sales team and interact with RSMs on a periodic basis to understand current capability gaps Basis the above, prepare the training needs for each designation in agreement with GM-Sales. 2) Design and Delivery of SD Training - Lead/work with regional teams and external agencies (where required) to develop the training modules to be executed Formulate the training execution norms for effective training execution as per the plan. Prepare the training calendar and budget by designation and RSM region in accordance with the identified training needs Conduct train the trainer sessions for ASMs and RSMs for effective training presentation delivery Select external training vendors (as required) to drive the training agenda 3) Effectiveness of SD Training - Design and implement a process to track the delivery of training and its quality as per the planned calendar Design and implement a process to track the effectiveness of the training programs (e.g. trainer feedback, behavioral changes in the sales team) Conduct monthly review meetings with RSM/ASM personnel to drive the training agenda and make course corrections, where required. Requirements - Strong communication and teaming skills. Ability to lead align with teams, with a can-do attitude Understanding of existing Beco SD infrastructure, systems, and processes. Ability to prepare training needs based on performance gaps. Must be able to read and analyze sales data to target ASM areas for their specific training needs. 8 years of FMCG sales training experience, hands-on sales exposure preferred High performer and well respected in the PAPL system Excellent in OJT with the sales team. Masters/Bachelor degree in sales marketing (Advantage in case of previous sales Training exp.) Experience in sales capability development.

Position: Process Trainer We are seeking a Process Trainer to lead business operations in a Contact Centre services environment. This position will be responsible for overseeing International Travel operations, providing both strategic and tactical direction to the team to ensure business goals are met and customer delight is achieved. The role involves close interaction with leadership to drive performance and continuous improvement. Job Responsibilities: Training Execution : Ensure the successful execution of training programs aligned with the business requirements. Training Effectiveness : Measure and assess the effectiveness of training programs, making adjustments as needed. Performance Improvement : Conduct ongoing observations of direct reports, providing guidance, mentoring, and support to enhance performance and skills. Reporting : Send detailed reports/MIS to the Operations team, highlighting the progress and status of training activities. Content Review : Regularly review and update training content to incorporate the latest information and business needs. Calibrations : Actively participate in internal and external calibration sessions to maintain training consistency and quality. Refresher Training : Conduct refresher trainings based on Training Needs Analysis (TNI) to ensure ongoing skill enhancement. Knowledge Checks : Manage and evaluate knowledge checks for new hires and production staff to ensure they meet performance standards. Knowledge, Skills, and Other Abilities: Communication Skills : Strong verbal and written communication skills in English. Client Handling : Expertise in managing customer/client relationships effectively. Shift Flexibility : Ability to work during all shifts, ensuring training delivery across varying schedules. Training Experience : Experience in product/process/soft skill/up-skilling training. Line trainer experience is also considered. Experience : 1-5 years in a training role, with hands-on experience in training delivery and process management. Work Schedule : 6 days working, 24*7 environment. This role is based in-office. Interested candidates can share their resumes or reach out at 7042379178 .

Job Description - Learning Services Specialist (Product Trainer): Training Development and Delivery: Design and develop training programs and workshops that address specific business needs Deliver engaging and effective training sessions using a variety of instructional techniques and formats, including role-playing, simulations, team exercises, group discussions, videos, and lectures Update and enhance existing training materials to ensure content is current and relevant Driving OJT/Nesting for the new hire class post classroom training meeting set KPI and throughput Coaching: Provide guidance and support new team members Serve as a subject matter expert and resource for other trainers and staff Foster a positive learning environment and encourage continuous professional development Needs Assessment: Conduct training needs assessments to identify gaps in knowledge and skills Collaborate with department heads and management to understand specific training requirements and objectives Administrative Tasks: Maintain accurate training records and documentation Manage training schedules, logistics, and participant enrollments Ensure compliance with company policies and industry regulations related Eligibility- Bachelor's degree in any field Minimum 4 year in International BPO Working currently as Learning Specialist min 1.5 years Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) Excellent verbal and written communication and active listening skills Willing to work in rotational shifts and from office

Job description - Quality Analyst Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas of improvement. Perform quality checks on processes and procedures to ensure compliance with standards. Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback. Identify bottom quartiles and generate reports for management review. Desired Candidate Profile 2-5 years of experience in quality analysis or a related field (domestic process). Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. . Excellent communication skills with the ability to work effectively with cross-functional teams. Graduation/10+2+3 is mandatory. Must be comfortable with 6 days of worling. Willing to work in rotational shifts. CTC - 4.5- 5LPA (Depending upon the Last/Current CTC) Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Share your resume: Shriti.Rani@startek.com.

1 yr exp as a BPO Lead Training on the paper Prepare Annual Training Budget& plans Delivery of NHT, OJT, Refresher training TNA TNI TTT WFO kOLKATA ONLY-APPLY IF CAN RELOCATE Call/WhatsApp cv to Neha 8287267407, Amit 8851792136 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR neither Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives

Key Responsibilities: Responsible for New Hire Training for all levels hired (Agents to Supervisors) Conduct training in pre-process, process and systems to help employees perform their job effectively and efficiently Is required to be up-to-date will all changes in the ecosystem (US Healthcare, Compliance, Payor guidelines, Specialty guidelines) Will be responsible for the new employee performance till the end of OJT (On the job training) Accountable for meeting the training metrics like yield, Speed to proficiency etc. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLA s Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor) Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E-Learning Being the custodian of all knowledge requirements, will be actively participating in all transition activities Will be the client interface for all knowledge related discussions and should be able to gain a consultant position Should be well versed in SOP creation, documentation, preparing process flows

iEnergizer is hiring for the Manager/ Sr. Manager Training role at Noida location!! GDS EXPERIENCE IS A MUST. Interested candidates can call or share resume with HR Kailash 8800450667 Job Description The position of an Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Role & responsibilities Lead and mentor a team of trainers, offering guidance, feedback, and professional development opportunities. Design, develop, and deliver comprehensive training programs that align with organizational goals and enhance employee capabilities. Collaborate with department heads to identify training needs, performance gaps, and skill development requirements. Evaluate training effectiveness through assessments, surveys, and performance metrics, and make necessary adjustments to improve outcomes. Stay up-to-date with industry trends, best practices, and innovative training methods to ensure the training curriculum remains relevant and impactful. Foster a culture of continuous learning and development among employees, promoting the value of ongoing skill enhancement. Provide regular reports and updates to senior management on training initiatives, progress, and outcomes. Prepare and present regular reports to senior management on training initiatives, content strategy effectiveness, and hiring progress. Ensures that various training methods are being utilized, including presentations, role-playing, and interactive activities. Monitor trainee progress, provide constructive feedback, and address any questions or concerns. Develop and curate training content on the Intranet Portal Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry standards. Maintain accurate training records, attendance, and performance metrics. Gather feedback from trainees and stakeholders to identify areas for improvement and make necessary adjustments. Preferred candidate profile Any Graduate with 1 year Manager / 3+ years as AM Training experience on paper can apply. Should have Excellent communication skills. Should be from BPO background. Comfortable to work in rotational shifts Perks and benefits Competitive Salary and Benefits package. Opportunity for professional growth. Collaborative and dynamic work environment. Virtual interviews: - Available. Immediate joiners Preferred.

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Trainer.

Detailed JD : - Assessing employee skill levels - Identifying training needs - Creating development programs - Preparing training materials - Presenting information using a variety of instructional techniques - Developing alternative training methods - Conducting Daily Shift Process Briefings/Huddles - Conducting NHT batches. - Conducting OJT on the floor. - Planning and Conducting Cross Function Training - Managing batch MIS. - Conducting refresher training. - Tracking scores post training. - Ensuring successful execution of training needs - Measuring program training effectiveness. For more details you can call me at 9148651089 (Manjunath)

Continuously update training content to reflect product changes and sales strategies. Develop skill-building exercises and activities to improve communication, rapport-building, and closing techniques.

Hii Jobseekers Greetings from Shining stars ITPL We hiring talented professionals for multiple roles across two different Positions. Positions and locations we are hiring for- Noida Location- Position- Process Trainer (International Logistics Process) Salary Package-7 LPA Key Responsibilites: New Hire Training(NHT): Lead session on customer service process and product knowledge. Floor Support: Provide on job guidance to help trainees apply their learning . Quality Coordination: Work with quality team on TNA/TNI to align training with performance. Feedback and Refresher Training: Conduct feedback sessions and deliver refreshers training to improve skills and update on processses. Position 2: Team Lead ( International Logistics Process) Salary Package :6.75 LPA Key Responsibilites: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics including shrinkage, attrition, Average Handle Time (AHT) and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievements of team goals and objectives related to operational efficiency and quality What we are looking for: Bachelor's degree in a relevant field. 1+ years of experience as a Team lead / Process Trainer (on paper) in a BPO domain with excellent communication skills. How to Apply: For any further queries or to get your interview aligned please give a call on- Zainab -8881378915 If incase your call has been missed you can drop your resume over the same number.

Need Process Trainer for US Banking Process. Trainer Exp from any International Bank process can apply Must know Training Metrics - TNA/ TNI US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in either Kannada / Malayalam. Interested candidates can reach out to Pavatharanip1@hexaware.com, 7305044617. Regards, Pavatharani

Hello Folks, Greetings From ShiningStars ITPL!!! We are seeking dynamic and experienced BPO Process Trainer for Gurugram and Noida location. The ideal candidate will be responsible for designing, developing, and delivering engaging training programs to enhance the skills and knowledge of our customer service representatives and other BPO professionals. Domains we are hiring for - Online Advertising Platform (Gurugram) , Travel, Logistic and E-commerce (Gurugram and Noida) Interview Mode - Walk-in / Virtual (Depends on process selected for) NOTE - Immediate Joiners Preferred Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Develop and maintain training materials, including presentations, manuals, and online resources. Conduct classroom sessions to ensure effective learning outcomes through interactive activities and assessments. Collaborate with subject matter experts to create engaging content that meets business objectives. Monitor trainee progress and provide feedback to improve overall performance. Desired Candidate Profile 1-5 years of experience in BPO or call center environment with a focus on training. Strong understanding of OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Need Identification), Throughput analysis, Classroom Training methodologies. Excellent communication skills with ability to work effectively with diverse groups of people at all levels. CTC Structure - Travel - Up to 5.40 LPA Online Advertising Platform - 8 LPA Logistic and E-commerce - Max. 7 LPA Feel free to connect over call or share your updated resume on WhatsApp to get your interview aligned @ 9569433682 - Indrajeet For more job updates, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #jobs #hiring #employment #vacancy #jobalert #naukri #jobsearch #jobinterviews #career #googleads #ecommerce #logistics #travel

Process Trainer for International Fintech/BFSI Process **Salary Upto 7.5 LPA** Call/Whatsapp @ 8453399504 / 8721982606 / 6002281943 . Required Candidate profile Must have min 1 year experience as PT in International Banking/Fintech process International voice experience candidates will be preferred Should be aware about KRA/KPI of Process Trainer

Hi, Greetings from IGT Solutions We have and Immediate Opening for Assistant Manager Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Assistant Manager for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 1+ years in a Assistant Manager Training role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. Whats Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Role & responsibilities Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100% adherence on client driven SOP & BEST T&D compliance. Prepare Trainers through TTT/ Platform skills certification. Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. Coordinates with all stakeholders to ensure New Hire training process runs effectively. Prepare and attend all business / client reviews& work on the action plans to improve business performance. Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members. Perks and benefits As per company norms

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Job Overview: We are seeking a highly skilled and motivated Regional Training Manager. In this role, you will be responsible for managing a team of trainers, overseeing the design and delivery of behavioural training programs, driving training projects, and collaborating with key stakeholders to align training initiatives with business goals. The ideal candidate will have strong leadership capabilities, a strategic mindset, and extensive experience in managing diverse training programs and initiatives across the organization. Key Responsibilities: Leadership and Team Management: • Lead, mentor, and manage a team of trainers and master trainers, ensuring effective performance and continuous professional development. • Develop and implement team objectives and performance metrics and conduct regular performance evaluations. • Provide ongoing coaching and support to trainers to ensure high-quality delivery and adherence to training standards. • Foster a collaborative, results-driven, and growth-oriented environment within the training department. • Execute a wide range of behavioural training programs, including leadership development, communication skills, conflict resolution, emotional intelligence, diversity and inclusion, and team collaboration. Stakeholder Management and Collaboration: • Act as the primary point of contact for senior leadership, department heads, and HR business partners regarding training needs, strategies, and program delivery. • Collaborate closely with cross-functional teams to ensure that training programs support organizational priorities and drive business results. • Conduct regular meetings with stakeholders to assess training needs, discuss outcomes, and align on future training initiatives. • Develop and manage relationships with external training providers, consultants, and vendors as needed to supplement internal training resources. Project Management and Training Initiatives: • Drive the development and execution of large-scale training projects, ensuring timelines, budgets, and objectives are met. • Take ownership of key training initiatives that align with strategic business goals. • Lead the end-to-end project lifecycle for new programs, from needs analysis and content creation to delivery and evaluation. Training Needs Analysis and Evaluation: • Conduct comprehensive needs assessments across the organization to identify skill gaps and development opportunities. • Analyse training effectiveness using key performance indicators (KPIs), feedback surveys, and post-training evaluations. • Regularly report on training outcomes to senior leadership, providing insights into employee development, ROI, and areas for improvement. Budget and Resource Management: • Oversee the training department budget, ensuring cost-effective use of resources for program development, delivery, and external vendor engagements. • Develop strategies to maximize the impact of training investments and improve the overall training ROI. • Manage logistical planning, including scheduling, location coordination for training programs. Experience: • Minimum of 12 years of experience in training and development, with atleast 8 to 10 years in a managerial or leadership role. • Proven experience in managing a training team, delivering behavioural training programs, and handling cross-functional stakeholder relationships. • Strong project management skills, with experience leading large-scale training initiatives from inception to execution. • Experience in behavioural and soft skills training. Skills & Abilities: • Exceptional leadership, coaching, and team management skills. • Excellent communication, interpersonal, and presentation skills, with the ability to engage and influence stakeholders at all levels. • Strong strategic thinking and the ability to translate business goals into effective training solutions. • Strong analytical and evaluation skills to assess training effectiveness and make data-driven decisions.

Role & responsibilities Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Need to handle the NHT batches with the 30 no. of employees Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Preferred candidate profile Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Perks and benefits General office environment: Works generally at a desk in a well-lighted, air-conditioned. Cubicle/office, with moderate noise levels. 5 Days Working with Sunday Fixed off and the other off would be rotational . Office timing will be Day Shift

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

We are actively looking out for candidates who are specially abled and we have multiple designation Designation: Process Trainer Location- Thane and Bhayander - Should be from a BPO Background - Inbound and Outbound experience will do - Candidates with 1 year and above experience in language/ soft skill training - Excellent Communication in English - Dayshift 6 days working 1 rotational week off. Interested candidates can contact for further information- Priyanka.Saroj - 8879615573 Priyanka.saroj@teleperformancedibs.com

Developing &implementing training programs Tracking training progress of training programs training to new trainees on behavioral training, soft skills, grooming make the content of training for Product training details will be provided by Company Required Candidate profile should be Comfortable for Travel across Ahmedabad Excellent Communications skills Experience in Retail Training

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Education Graduate Knowledge 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.