399 Ojt Jobs - Page 11

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi

Job description Key Responsibilities: Develop and deliver training programs for new and existing sales team members, including onboarding, refresher, and advanced training. Train sales teams on product features, benefits, competitive advantages, and use cases. Collaborate with product managers and marketing to ensure training content is accurate, up-to-date, and aligned with product releases. Facilitate workshops, classroom training, webinars, and e-learning modules. Assess training effectiveness and adapt programs based on feedback, sales performance data, and evolving business needs. Support sales leadership in identifying skill gaps and recommending targeted learning interventions. Create training materials such as manuals, guides, videos, presentations, and FAQs. Stay up to date with industry trends, competitor products, and best practices in sales training. Requirements: Bachelor's degree in Business, Marketing, Science, Engineeering or related field. 4+ years of experience in sales training, product training, or sales enablement roles. Strong understanding of sales processes, methodologies (e.g., SPIN, Challenger, Solution Selling), and CRM tools. Excellent presentation, facilitation, and interpersonal communication skills. Experience designing and delivering in-person and virtual training programs. Ability to simplify complex product features into clear, value-driven messages. Tech-savvy and comfortable with learning management systems (LMS), e-learning tools, and digital communication platforms. Preferred: - Experience in Furniture, Interiors & Retail industry.

We are actively hiring for a Process Trainer!!! Location- Goregaon. Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Role 1: Process Trainer International Voice Process Experience: 4+ years total, including 1 year as a Process Trainer in International Voice Process Location: Bangalore (Work from Office) Company: MNC BPO CTC: 6 6.5 LPA Perks: 2-way cab facility Role 2: V&A Trainer – International Voice Process Experience: 4+ years total, including 1 year as a V&A Trainer in International Voice Process Location: Bangalore (Work from Office) Company: MNC BPO CTC: 7 – 7.5 LPA Perks: 2-way cab facility

Job Title: Process Trainer International Back Office Operations Experience: 1 to 4 Years Location: Gandhinagar, Gift City Work Type: Work From Office (WFO) Shift: Night Shift (US/UK Time Zones) Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international back-office operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assessments to measure learning effectiveness. Collaborate with operations and quality teams to identify training needs. Monitor trainee performance and provide coaching to improve proficiency. Maintain detailed training records, feedback, and progress reports. Ensure compliance with organizational and client-specific guidelines during training. Facilitate refresher sessions based on performance trends and quality insights. Required Skills & Qualifications: 1 to 4 years of experience in process training, preferably in international back-office/BPO operations. Strong understanding of workflow and process documentation. Excellent verbal and written communication skills in English. Proficient in MS Office (Word, Excel, PowerPoint). Strong presentation, facilitation, and coaching skills. Ability to work during night shifts and handle WFO responsibilities. High adaptability and a proactive approach to training improvements.

Position Summary : We are seeking an experienced Training Lead to oversee the planning, design, delivery & effectiveness of training programs across the organization. The ideal candidate will play a key role in enhancing workforce capabilities through strategic training initiatives, improving performance, and ensuring compliance with industry standards and internal policies. Key Responsibilities Training Strategy & Development Design and implement a comprehensive training and development strategy aligned with organizational goals. Conduct training needs analysis through surveys, interviews, and performance data. Develop training content and curriculum for onboarding, technical skills, leadership, compliance, Process training, and soft skills training. Program Delivery Coordinate and deliver engaging training sessions using various methods: in-person workshops, virtual classes, and e-learning platforms. Facilitate train-the-trainer sessions and support department-specific training rollouts. Manage the learning management system (LMS) and ensure content is up to date. Monitoring & Evaluation Establish KPIs to measure the effectiveness of training programs. Gather feedback and conduct post-training assessments to identify improvement areas. Provide regular training reports to senior leadership and recommend improvements. Collaboration & Leadership Partner with department heads and subject matter experts to tailor training to business needs. Supervise and mentor training coordinators or instructional designers (if applicable). Manage vendor relationships for external training partners or consultants. Required Qualifications Education: Bachelor's degree Experience: Minimum 5 years of experience in training or L&D, including at least 2 years in a leadership or coordination role. Experience in curriculum design, facilitation management. Skills: Strong communication and presentation skills. Excellent organizational and project management abilities. Proficiency in MS Office and training tools . Preferred Attributes Adaptable and proactive, with the ability to work in a fast-paced environment. Experience in a regulated industry such as healthcare, finance, or technology. Why Join Us? Opportunity to lead impactful learning initiatives and contribute to organizational growth. Dynamic, supportive team environment with a strong culture of continuous learning. Professional development opportunities. IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com

Job Description - Sales Trainer Who We Are A brainchild of Mohan Lakhamraju, Arjun Nair, and Hari Krishnan Nair, Great Learning started off teaching Data Science to one batch of 28 believers in 2013. This year, with a community of more than 7600 mentors and expert faculty from industry and academia, Great Learning is catering to students from over 170+ countries. In these 11+ years, we have delivered more than 415 million hours of learning to 12 million+ learners, leading to several thousands of rewarding career transitions. Many of our programs have been consistently ranked No.1 in the country for years and this speaks volumes about the quality of work we do amidst such stiff competition in the market. Our university partners include MIT, Northwestern University, the University of Texas at Austin, Johns Hopkins University IIT Bombay, Great Lakes Institute of Management,and SRM University, with several others imminently joining us on the Great Learning Journey. We love our programs and we feel immense pride every time our graduates crack new jobs, new promotions, new roles and start new divisions or startups - but we are never satisfied and will never stop. Mission Statement - To enable career success in the digital economy (through transformational learning experiences Learn more about us and our journey so far: https://www.mygreatlearning.com/about-us Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin Why Join Us EdTech over the last few years has been growing steadily, and COVID has now amplified the focus which is resulting in much larger systemic changes that were long overdue. To put things into perspective, We have established ourselves as one of the best in the world in ed-tech space for professional education / upskill - Awarded as #1 Ed- Tech Startup in the year 2020. India’s EdTech market alone is poised to touch $3.5bn by 2022, and $10.4bn by 2025. Paid users for Skill Development courses are set to grow from 2.31mn users in 2020 to over 8.5mn users by 2025. Demand for new age skills like Data Science, AI, ML, etc., is growing exponentially, and universities worldwide are collaborating with EdTechs to deliver relevant programs. Great Learning has established its roots deeply in the Higher Education & Skill Development category, and is now growing rapidly with a technology-first approach. The Role Nurture, train, and motivate salesforce for ensuring organizational targets. Train new Learning Consultants (Inside Sales Professionals) by conducting orientation to the sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation with senior representatives. Evaluate sales team performance to ensure incorporation of taught techniques. Determine training needs by shadowing sales representatives; listening to calls conferring with sales managers. Develop individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Report on training program effectiveness. Oversee training material and suggest improvements. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. requirements

Roles and Responsibilities Design and deliver training programs for collections teams on various aspects of credit card collection, including payment collection, recovery, and loan collection. Develop and maintain effective communication channels with internal stakeholders to ensure seamless integration of training initiatives into business operations. Collaborate with subject matter experts to create engaging learning materials, such as presentations, videos, and manuals. Conduct regular assessments to evaluate trainee performance and provide feedback for improvement. Identify areas for process enhancements and implement changes to optimize collections strategies. Contact - 9594690866 Neelam.Shahu@teleperformancedibs.com

Job Overview: We are looking for an experienced and dynamic Process Trainer for our International Voice Process team based in Bangalore. The ideal candidate will have a total of 4+ years of professional experience including at least 1 year in a training role. This role is responsible for delivering process training to new hires and existing employees to ensure high standards of customer service and compliance with client requirements. Key Responsibilities: Deliver effective process training sessions for new hires and existing agents in the International Voice Process domain Evaluate training effectiveness through assessments, feedback and performance metrics Conduct refresher training based on performance gaps and process updates Perform regular call audits and provide constructive feedback and coaching Work closely with operations, quality and HR teams to align training with business goals Maintain accurate training records and reports Develop and update training content, SOPs and manuals Facilitate floor support post-training to ensure successful nesting and transition Ensure adherence to training schedules and timelines Skills & Attributes: Proven experience in training delivery in a BPO or call center environment Excellent verbal and written communication skills in English Strong presentation and facilitation skills Good understanding of International Voice Process standards and customer service metrics Ability to manage multiple training batches and adapt to changing needs High attention to detail and organizational skills Proficient in MS Office and LMS tools Positive attitude with a focus on team collaboration and performance improvement Candidates from other location can also apply who is willing to relocate Immediate joiners given first preference or maximum 15 days. Interested candidates can call me at the below mentioned Number from Monday to friday 10a.m. to 6p.m. only or send your resume through email or whats app. Contact Person- Prashanth Contact Number- 9360810536 Email - prashanth@gojobs.biz Job Location: Bangalore ( For Our leading Client)

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Industry lead -Field Sales Trainer Functional Area: F tech Function Related Activities/Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for 50 ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills. Participate in the Sales / Campaign/ Business Review meetings. Produce a monthly report on the impact of sales training programs conducted. ( e.g. Achievement of sales targets). Should be good at creating and understanding data report Report on impact of training programs (e.g. sales achieved) Pre-Requisites Currently in a Sales Trainer Role . Should be a seasoned sales trainer Field training experience preferred Comfortable in traveling.

Position Overview Industry lead - Field Sales Trainer Functional Area: Ftech Function Related Activities/Key Responsibilities ~ Be the Go-To Person for Field/Product Training Needs for the entire Region/State. ~ Responsible for managing OJT for 50 ground sales teams ~ Assisting Sales team from end to end for sales Closures ~ Experience of engaging in Direct Sales, customer-facing roles ~ Owning Sales Performance for MoM on improving efficiency ~ Handling multiple LOBs - Process oriented along with sales efficacy ~ Sales (B2B) TrainingExposure can be advantage Corporate only + Excellent Communication Skills. ~ Good Content development and PPT creation skills ~ Should be comfortable with online-offline trainings ~ Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements ~ Must have experience of HARD CORE SALES TRAINING and Sales Coaching. ~ Experience of engaging in Direct Sales, customer-facing roles. ~ Responsible for crafting a sales training program for new Salespeople ( onboarding program). ~ Travel Willingness. Open to travel from one location to another along with the sales team. ~ Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. ~ Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. ~ Excellent Communication skills and interpersonal skills. ~ Participate in the Sales / Campaign/ Business Review meetings. ~ Produce a monthly report on the impact of sales training programs conducted. ( eg. Achievement of sales targets). ~ Should be good at creating and understanding data report ~ Report on impact of training programs (e.g. sales achieved) Pre-Requisites ~ Currently in a Sales Trainer Role . ~ Should be a seasoned sales trainer ~ Field training experience preferred ~ Comfortable in traveling. Apply over Job Post OR Drop your CV at : bhawana.yadav@in.experis.com

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Process Trainer Exp- 3+ Years (2 yrs as Process Trainer) Loc- Gurgaon & Noida Pkg- Upto 6.5 lpa NP- 0 to 30 days max Nancy 8586914964 Nancy.imaginators7@mail.com

Job Role: Stellar is looking for a dynamic Sales Trainer to empower our Inbound, Outbound, and Field Sales teams through impactful training programs. The ideal candidate will play a key role in enhancing sales effectiveness, driving performance, and contributing to business growth by delivering engaging, skill-based learning across regions. Role & responsibilities : Conduct On boarding Field Sales training for new regional/branch team members, covering product knowledge, sales techniques, and company processes. On the Job Support and assessment of the Sales & Service process, and provide training to ensure it is followed by the sales team. Ensure the sales team has a deep understanding of the company's products and services (Solutions) including features, benefits, and competitive advantages. Drive adoption and optimize utilization of the LMS. Identifying areas where additional training or support is needed (Either one to one or in groups). Conduct regular assessments and evaluations to measure the effectiveness of training programs and provide feedback to participants & supervisors. Monitor the progress and performance of sales team members in context of the learning outcomes. Create and maintain training reports and dashboards to track training effectiveness and ROI. Should join regular visits with sales team at customers site to showcase effective pitch delivery and hands-on training Self-development as per the role/organizations needs. Keep upgrading self-skills on Tools & Techniques to enhance Training delivery as per Industry standards. Experience: Minimum 5 years of total experience in delivering sales/product training programs. Proven experience of at least 2 years in sales and at least 3 years in Trainings. Key Skills: Strong knowledge of sales techniques, methodologies, and best practices Excellent communication and presentation skills Ability to transfer learning (Simplify content and deliver engaging sessions) Familiarity with sales tools and technology, such as CRM systems, LMS etc. Strong organizational and time management skills Ability to work well both independently and as part of a team High level of motivation and enthusiasm Language Proficiency as per Table below Ready to commute to different locations as needed Qualification: Bachelor's degree in Business, Sales, or a related field (preferred). MBA in Sales & Marketing/ International business is preferred Shift Timings: 9:00 AM to 6:00 PM Perks & Benefits : Medical Insurance Work Life Balance Learning & Growth Opportunities

Key Responsibilities: Design and deliver engaging sales training programs for Malayalam-speaking agents. Conduct new hire training, refresher sessions, and upskilling workshops. Monitor and evaluate training effectiveness using metrics such as call quality scores, sales performance, and feedback. Collaborate with team leads and managers to identify training needs and performance gaps. Create training materials in Malayalam and English, including scripts, role plays, and call simulations. Provide individual coaching and feedback sessions to underperforming agents. Keep up-to-date with product knowledge, market trends, and sales techniques. Conduct floor support and on-the-job training (OJT) as needed. --- Required Skills: Excellent communication skills in Malayalam (verbal and written). Strong understanding of sales processes and BPO operations. Good facilitation and presentation skills. Ability to motivate and mentor diverse teams. Proficiency in using MS Office (Word, PowerPoint, Excel) and training tools. Strong analytical and problem-solving skills. Kindly contact below number - 7977519951 Hr - manager _ Pinky yadav Please share resume below id- Pinkyy@eosglobe.com

Trucksup is Hiring!! Position: Assistant Manager Training Location: Gurgaon Experience Required: 36 years in training (Logistics, Fleet, or SaaS platform experience preferred) www.trucksup.com About Trucksup Trucksup is a leading logistics tech company revolutionizing the movement of goods across India. We provide smart, efficient, and scalable transportation solutions with a focus on technology, reliability, and partner experience. Role Overview Were looking for an Assistant Manager – Training to drive impactful learning and development initiatives across our organization. This role involves designing and executing training programs tailored for our logistics operations, tech platforms, and partner engagement teams. Key Responsibilities Design and deliver training programs for new hires and existing staff, focusing on: Logistics & operations Technology platforms (internal tools, apps) Customer & partner service Create and maintain training materials, including manuals, e-learning modules, SOPs, and assessments. Coordinate with function heads to identify training needs and address performance gaps. Lead onboarding sessions and role-specific training for field and backend teams. Organize refresher training and workshops for continuous skill development. Maintain detailed training records and reports for compliance and audits. Deliver training through digital platforms (Zoom, Google Meet, LMS, etc.) for remote and hybrid teams. Required Skills - Strong communication & presentation skills (both Hindi and English) - Experience in virtual and in-person training delivery - Comfort in training field staff, fleet partners, and tech-savvy teams - Understanding of the logistics/fleet industry is a strong plus. Qualifications Graduate or Postgraduate in HR, Education, or a related field Interested? Contact: Vartika Bhardwaj +91 9821261122 vartikabhardwaj@trucksup.com

Travel experience and experience of GDS is a Must. To Conduct NHT for travel process. To get the refreshers and floor briefings conducted as and when required To evaluate and provide feedback to the training manager on amendments to the training material Managing end to end NHT and OJT for the process Expert in feedback and coaching Excellent in communication Eye for detail Prepare and send basic Training reports Qualifications Graduate with travel experience and GDS experience is a must

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407

What you will do Lets do this. Lets change the world. In this vital role you will responsible for leading the instructional design team in Amgen India and will support Global Learning & Performance (GL&P) Learning Professionals in all Commercial regions including US, Europe, Intercontinental, and JAPAC. The ID Sr. Manager oversees a team of full-time instructional designers who produce deliverables such as content outlines, design documents, style guides/templates, storyboards, infographics, workshop materials, performance support tools, and eLearning modules. They will work closely with our project management team, the ID leads in ACCT, and the eLearning Development Team in AIN. They will attend intake meetings and assign projects to IDs, and partner with the eLearning Development Lead to finalize and produce deliverables. In addition to managing the ID team, the ID Sr. Manager will personally own and complete advanced instructional design projects that impact the most senior levels of Global Commercial Organization (GCO) L&P and produce training deliverables. Roles & Responsibilities: Consults with GLS, eLearning Development Lead, and functional learning partners to ensure the most appropriate and effective learning solutions are created to meet business need Runs AIN instructional design and developer team Coaches, mentors, and resources staff Provides input to functional governance teams and supports project intake process Provides end-to-end project oversight for instructional design projects Employs ID best practices in the execution of project deliverables, including design documents, content outlines, workshop materials, performance support tools, and eLearning modules Works - as needed - with vendors, shared service providers, and contract workers to develop training deliverables Supports the identification of media assets Works with learning clients to ensure governance, design, and development processes are followed Maintains functional partnerships with appropriate functional representatives Provides thought leadership on new and innovative approaches to Instructional Design Executes on the annual goals of the group and the department Partners with GL&P colleagues to identify opportunities for collaboration, process improvement, and resource sharing What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications and Experience: Master's degree OR Bachelor's degree and 5 years of Training & Development experience OR Associate degree and 7 years of Training & Development experience OR Minimum of 8+ years as an Instructional Designer or Training & Development professional supporting a multinational organization Must-Have Skills : Experience developing and/or overseeing the development of eLearning, ILT, OJT, performance support, and other learning solutions Experience managing and/or overseeing training projects from beginning to end Experience with eLearning authoring tools and instructional technology (i.e. Articulate Storyline, Rise, Adobe Creative Suite, Vyond, etc.) Excellent knowledge of learning theories and instructional design models Preferred Qualifications: Good-to-Have Skills: Experience supporting training projects from beginning to end Consulting and Stakeholder Management Skills Experience developing rapid design solutions Experience conducting training needs analysis to identify appropriate learning solutions Experience creating deliverables for sales or marketing clients Soft Skills: Collaborative work style with ability to solicit input, influence, and support decision making Excellent analytical and troubleshooting skills Strong verbal and written communication skills Strong leadership and coaching skills Strong consulting skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Project management skills Strong service orientation and high standards of excellence and business enablement Written and verbal English proficiency Should not be more than 3-4 points here

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives