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8.0 - 10.0 years
8 - 15 Lacs
pune
Work from Office
Job Roles & Responsibilities : Excellent organization and project management skills - this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives. Strengthen internal processes for communications, needs identification, internal facilitator management and reporting dashboards and metrics. Identify opportunities for ongoing process improvements and drive team to implement such projects. Responsible to design and facilitate Training Programs Delivery of Batches in adherence to times lines Conducting Training Needs Analysis Training Metrics and Performance Dashboards Content Deve...
Posted 3 weeks ago
7.0 - 12.0 years
8 - 10 Lacs
gurugram
Work from Office
Company: Globiva Location: Gurgaon (Work from Office) Working Days: 6 Days Job Title: Training Manager BPO Experience: 7-12 Years (Training + Team Handling) Key Responsibilities: Manage and lead a team of trainers, Lead Trainers and AM Training across multiple BPO processes (Voice/Non-Voice Sales & Customer Service). Design, develop, and deliver training programs covering process, product, and soft skills. Conduct Training Need Identification (TNI) and Training Need Analysis (TNA) to improve performance and productivity. Monitor and evaluate training effectiveness, ensuring agents are production-ready. Collaborate closely with Operations and Quality teams to enhance performance metrics. Driv...
Posted 3 weeks ago
2.0 - 7.0 years
4 - 5 Lacs
gurugram
Work from Office
Company: Globiva Location: Gurgaon Job Summary Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy. Key Responsibilities Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems. Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production. Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence. Conduct Pre-Knowledge Tests (PKT), assessmen...
Posted 3 weeks ago
3.0 - 8.0 years
5 - 7 Lacs
bengaluru
Work from Office
Dear Aspirants, Sagility is hiring for Process Trainer's.... Candidates should have experience from International Voice process training. Eligibility criteria: • Education: Any Graduate • Experience: 3+ Years • Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks • Excellent facilitation, coaching (both in the virtual and F2F environment) • Should have good exposure on MS Excel, word and PowerPoint • Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Roles & Responsibilities: • Collaborate with the Claims Administration management team to identify training needs a...
Posted 3 weeks ago
3.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Updating training methods for new and existing hires, conducting monthly reviews, analyses, and report preparations, providing end-to-end product knowledge training & implementing an effective curriculum are essential for managing training sessions. Required Candidate profile - Sales training and development - Sales strategy and planning - Communication and presentation - Leadership and team management - Time management and organization
Posted 3 weeks ago
3.0 - 8.0 years
5 - 7 Lacs
kolkata
Work from Office
- Design and deliver training programs for international processes - Focusing on TNI, TTT , TNA , OJT - Develop curriculum materials and assessments to measure trainee performance Call or Whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943 Required Candidate profile - Min 1 year experience on papers as Process Trainer in International Process. - Excellent communication skills in English. Call or Whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 7 Lacs
mumbai
Work from Office
Job Description Process Trainer Location Mumbai Experience – 3+ Years of experience (can prefer candidates with 1 year of core training experience) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consulta...
Posted 3 weeks ago
2.0 - 7.0 years
1 - 4 Lacs
chennai
Work from Office
Greetings from iEnergizer We are Urgently Hiring: - Role: Process Trainer Location: Chennai, New Perungalathur Contact Person: HR Sharan - 9266364422 Requirement: - 1. Only local to South India to Apply with local languages like Tamil/ Telugu/ Kannada etc. 2. 1+ Year of Experience in Process Training . 3. Should be well aware of Training Metrics like TNA, TNI, Refresher, OJT, Quality etc. 4. Aware of CSAT, NPS etc . 5. ONLY from BPO 6. Technical Process Training is an added advantage. Budget: 4.2 LPA Regards Sharandeep Kaur iEnergizer
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
chennai, bengaluru
Work from Office
Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407
Posted 3 weeks ago
2.0 - 7.0 years
4 - 7 Lacs
noida
Work from Office
V & A Trainer - International Voice only Voice & Accent training Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
noida, ghaziabad, delhi / ncr
Work from Office
Profile - Process Trainer (International Process) Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 2-4 Year Skills - Good knowledge about TNA, TNI & Throughtput, OJT & PKT HR Rahul Aryan - 9315128616 (Whatsapp)
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
noida
Work from Office
Position: Process Trainer Location: Noida Department: Training & Quality Experience Required: 2-4 years as a Process Trainer in BPO/Customer Service. Employment Type: Full-time About the Role We are seeking an enthusiastic and experienced Process Trainer to join our team. The trainer will be responsible for delivering engaging and effective training sessions for new hires and existing employees, ensuring they are equipped with the knowledge, skills, and confidence to deliver excellent customer service. Key Responsibilities Conduct process and product training for new hires and tenured employees. Deliver New Hire Training (NHT), Refresher Training, and Upskilling programs . Design, update, an...
Posted 4 weeks ago
3.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Updating training methods for new and existing hires, conducting monthly reviews, analyses, and report preparations, providing end-to-end product knowledge training & implementing an effective curriculum are essential for managing training sessions. Required Candidate profile - Sales training and development - Sales strategy and planning - Communication and presentation - Leadership and team management - Time management and organization
Posted 4 weeks ago
1.0 - 6.0 years
3 - 7 Lacs
gurugram
Work from Office
Gu Job Description Process Trainer - Insurance Location Gurgaon 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-go...
Posted 4 weeks ago
3.0 - 7.0 years
3 - 6 Lacs
kolkata
Work from Office
Must have Min 2yrs exp as a Process Trainer from International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com
Posted 4 weeks ago
3.0 - 6.0 years
3 - 5 Lacs
pune
Work from Office
Dynamic Inside Sales Trainer . Must train execs in comms, pitching, objection handling & closing. Min 2 yr exp; freshers not eligible. Required Candidate profile Experienced Inside Sales Trainer with strong skills in coaching, pitching & objection handling. Proven track record; freshers not eligible.
Posted 4 weeks ago
2.0 - 6.0 years
3 - 5 Lacs
bengaluru
Work from Office
Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requireme...
Posted 1 month ago
3.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Updating training methods for new and existing hires, conducting monthly reviews, analyses, and report preparations, providing end-to-end product knowledge training & implementing an effective curriculum are essential for managing training sessions. Required Candidate profile - Sales training and development - Sales strategy and planning - Communication and presentation - Leadership and team management - Time management and organization
Posted 1 month ago
2.0 - 7.0 years
3 - 5 Lacs
jaipur
Work from Office
Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated a...
Posted 1 month ago
1.0 - 5.0 years
4 - 5 Lacs
new delhi, lucknow, jaipur
Work from Office
Job Title: Trainer Location: Jaipur, LIC Building CTC: 4.2 LPA Shifts: In between 9 AM to 9 PM Week Off: 1 day per week HR: Charlie (Contact: 7330616341) Please do not call Interview Rounds: 2 Pre-hire BGV: Background Verification as per TP Policy NEED ONLY IMMEIDATE TO 15 DAYS NOTICE JOINERS Work from office No Cab facilities Job Description We are seeking a dedicated Trainer to join our team in Jaipur to deliver effective training programs focused on the Personal Loan process. The Trainer will be responsible for conducting new hire training and refresher sessions, developing training materials, and ensuring overall compliance with regulatory and company standards. This role demands strong ...
Posted 1 month ago
3.0 - 7.0 years
3 - 6 Lacs
noida, new delhi, gurugram
Work from Office
Hiring for Process Trainer Exp - 2 to 7Years Package - 6.5LPA Location - Gurgaon/ Noida Contact Aparupa 9311697179 aparupa.imaginators@gmail.com
Posted 1 month ago
2.0 - 5.0 years
4 - 7 Lacs
gurugram
Work from Office
Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them...
Posted 1 month ago
0.0 - 5.0 years
1 - 2 Lacs
kolkata
Work from Office
iMarque Solutions (P) Ltd is looking For Trainer & Quality (T&Q)Offsore OB Voice Process to join our dynamic tam and embark on a rewarding career Journey Hurry Up!!! Fluency in English & Hindi Language Is Must!!!Grab The Opportunity!!! Immediate Joiners Preferred!!! Contact Person HR Mitali - 8240618865 !!!!If interested share your resume to WhatsApp or Call - Mitali - 8240618865 Job Details: Developing and delivering training programs and materials for employees and end-users on the specific business process or operation Conducting training needs assessments to identify skill gaps and training requirements Providing feedback and coaching to trainees to improve their performance Evaluating t...
Posted 1 month ago
3.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Updating training methods for new and existing hires, conducting monthly reviews, analyses, and report preparations, providing end-to-end product knowledge training & implementing an effective curriculum are essential for managing training sessions. Required Candidate profile - Sales training and development - Sales strategy and planning - Communication and presentation - Leadership and team management - Time management and organization
Posted 1 month ago
4.0 - 6.0 years
4 - 5 Lacs
pune
Work from Office
Design and deliver impactful training programs to boost sales performance, upskill teams, and align salesforce with organizational goals. Required Candidate profile 5+ yrs of sales training experience, preferably in EdTech. Energetic, motivational, and under 35 years of age.
Posted 1 month ago
 
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