215 Office 365 Jobs - Page 6

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad WFO/Hybrid, India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. A Service Desk Dispatcher is a key role in an IT support environment, ensuring the smooth allocation of incoming service requests or incidents to the right personnel. The responsibilities vary depending on the organization's size and structure, but here are the key duties of a Service Desk Dispatcher: Primary responsibilities: Answer client incoming calls and respond to their emails. Ask questions to determine the nature of the problem. Probe and gather the required relevant information. Create, categorize, document, and assign the ticket to appropriate technicians or teams. Resolve basic technical issues related to account passwords, computer O/S or applications, printers, etc Follow up with the clients to confirm the resolution of the issue. 1. Ticket Management: Logging and Prioritizing : Ensuring all incoming service requests, incidents, or issues are logged accurately in the service management system. Categorizing : Assigning appropriate categories to each request or incident for proper routing. Prioritizing : Determining the urgency and impact of each request to prioritize them effectively. Technical Skills : Should have experience in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting. Ticketing tool (Service now) 2. Routing and Escalating Requests: Dispatching Tickets : Ensuring tickets are directed to the correct IT support teams or technicians based on their expertise. Escalation : Identifying complex issues that need to be escalated to higher-level support, management, or specialized teams. 3. Communication: User Interaction : Communicating with users to gather relevant information regarding their issues and keeping them updated on ticket status. Status Updates : Providing users with regular updates on the progress of their incidents or requests. 4. Managing Service Level Agreements (SLAs): Monitoring SLAs : Ensuring that response and resolution times align with predefined Service Level Agreements. Tracking Time : Keeping track of the time spent on each ticket and ensuring that issues are addressed within the required timelines. 5. Resource Allocation: Optimizing Resource Use : Ensuring that technicians and resources are utilized efficiently by managing the workload across the team. Balancing Workload : Distributing tickets evenly across support staff, considering their expertise, availability, and current workload. 6. Incident Resolution Support: First-Level Support : In some environments, the dispatcher may also provide first-level troubleshooting before dispatching the ticket, particularly for common or known issues. Basic Problem Diagnosis : Assisting in basic troubleshooting steps before deciding if escalation or assignment to an advanced team is necessary. 7. Reporting: Reporting Trends : Identifying recurring issues or patterns from service requests and incidents and generating reports for improvement. Monitoring and Analyzing : Tracking ticket trends and service performance metrics to ensure efficient operations. 8. Documentation and Knowledge Management: Knowledge Sharing : Ensuring that tickets are documented well so that useful information can be added to the knowledge base for future use. Updating Knowledge Base : Contributing to the knowledge repository to help resolve future incidents faster. 9. Quality Assurance: Ensuring Service Quality : Ensuring that incidents are handled properly and that service desk processes are adhered to, maintaining the standard of support. Feedback Collection : Collecting feedback from users about the support service and making necessary improvements. 10. Coordination with Other Teams: Collaboration : Coordinating between the service desk team, technical support, and other business departments to ensure seamless operations. Problem Management : Collaborating with problem management teams to analyze and resolve underlying causes of recurring incidents. 11. Continuous Improvement: Process Improvements : Identifying areas for improvement within the dispatch process or overall service desk operations. Training : Assisting in training new service desk agents or dispatchers to ensure smooth operations. Skills and Qualities of a Service Desk Dispatcher: Strong Communication : Both verbal and written communication skills must have worked with International Clients for interacting with users and support teams. Problem-Solving : Ability to identify and prioritize the right resources for resolving issues quickly. Time Management : Managing multiple tickets and requests simultaneously. Technical Knowledge : Understanding of IT systems, networks, and support processes to allocate requests effectively. Organizational Skills : Strong attention to detail and ability to handle complex situations in a systematic way.

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XO Team, Cure8 , and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be WFO/Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Roles and Responsibilities: Communicate with all parties in a constructive manner to guarantee customer expectations are met Perform customer follow-up to verify the final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements Assist the service desk team in design and development tasks Experience in IT Infrastructure Support management in the Production Environment. Proficient in Implementing, Configuring, and Administering Windows standalone\Cluster\NLB servers Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration Managing Firmware/software updates on Production Servers\Hardware Devices. Knowledge of handling Centralized Monitoring Knowledge of Patch Management and Scripting (PowerShell) Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software. Knowledge in Virtualization (VMWare) is a plus Working with Active Directory and Exchange to create/modify/terminate accounts. Group Policy Planning & Deployment Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus Develop and maintain automation scripts for solution patching Knowledge of Network Switches and firewalls would be a plus Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage Knowledge, Skills, and abilities required: 10-12 years of experience of IT/MSP experience, with a ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans Strong leadership skills and getting results with a strong customer orientation Understanding of support tools, techniques, and how technology is used to provide services Excellent communication skills in English, both written and oral Effective communication and interpersonal skills Interpersonal skills: such as telephony skills, communication skills, friendliness, active listening, and customer-care Demonstrated experience and knowledge across all facets of End-user Computing, Audio/Video, Cyber/IT Security, and infrastructure (e.g O365 cloud environments, IT equipment room operations) Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.) Troubleshooting workstations, printers, and other peripherals. Ability to multi-task and adapt to changes quickly Understanding of support tools, techniques, and how technology is used to provide services Self-motivated with the ability to work in a fast-moving environment

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. The Service Desk Director is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the SD Director is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Roles and Responsibilities: Manage service desk team members and their overall daily activities. Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team. Communicate with all parties in a constructive manner to guarantee customer expectations are met. Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary. Perform customer follow-up to verify final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. Provide accurate reports and metrics to company management on the status of delivery Service Level Agreements across all clients. Understand service desk objectives and the role and function of each team member. Manage the team's development by ensuring that daily tasks and activities match their career interests. Assist the service desk team in design and development tasks. Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in ConnectWise. Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 15+ years of experience of IT/MSP experience, with ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sonic Wall CSSA, Connect Wise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans. Strong leadership skills and getting results with a strong customer orientation. Understanding of support tools, techniques, and how technology is used to provide services. Excellent communication skills in English, both written and oral.

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Responsibilities: Perform real time security monitoring and incident response activities across the networks, leveraging a variety of tools and techniques Create and improve Incident Response Playbook Perform post incident reviews to improve and tune Halma s incident response capability Provide support to the team members while investigating alerts escalated by MSSP & work closely with Leads. Provide support in the area of Azure Active directory, Intune (conditional access/MDM), single sign on and Multifactor Authentication, Microsoft Defender for Endpoint, Microsoft Defender for Server, Office 365 email security. Monitor and respond to security incidents for Halma PLC and Subsidiary companies. Interact with end-users and IT Managers of Halma and Subsidiary companies during investigations, to raise awareness and training opportunities. Create and Maintain KB articles & SOPs for all the applications related to SOC to ensure security best practices in the team. Should be able to work on Incident and Security Reports Independently. Experience (exposure): Total experience 3-5 years Exposure to security technologies including Incident Response, Microsoft Defender, Azure Sentinel. Knowledge of network fundamentals TCP/IP, SSL/TLS, DNS, DHCP. Hands on experience to Microsoft technologies like 365 ATP Defender, Endpoint Manager (Intune- conditional access/MDM/MAM) and KQL knowledge. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! Not the right fit Let us know youre interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Responsibilities: Perform real time security monitoring and incident response activities across the networks, leveraging a variety of tools and techniques Create and improve Incident Response Playbook Perform post incident reviews to improve and tune Halma s incident response capability Provide support to the team members while investigating alerts escalated by MSSP & work closely with Leads. Provide support in the area of Azure Active directory, Intune (conditional access/MDM), single sign on and Multifactor Authentication, Microsoft Defender for Endpoint, Microsoft Defender for Server, Office 365 email security. Monitor and respond to security incidents for Halma PLC and Subsidiary companies. Interact with end-users and IT Managers of Halma and Subsidiary companies during investigations, to raise awareness and training opportunities. Create and Maintain KB articles & SOPs for all the applications related to SOC to ensure security best practices in the team. Should be able to work on Incident and Security Reports Independently. Experience (exposure): Total experience 3-5 years Exposure to security technologies including Incident Response, Microsoft Defender, Azure Sentinel. Knowledge of network fundamentals TCP/IP, SSL/TLS, DNS, DHCP. Hands on experience to Microsoft technologies like 365 ATP Defender, Endpoint Manager (Intune- conditional access/MDM/MAM) and KQL knowledge. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! Not the right fit Let us know youre interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Roles and Responsibilities Manage and maintain Microsoft Exchange Server environments, including mailboxes, distribution groups, public folders, and contacts. Provide technical support for Microsoft Office 365 services such as Outlook Web App (OWA), Exchange Online, and SharePoint. Troubleshoot issues related to email delivery failures, password resets, and account lockouts on Azure Active Directory. Perform routine maintenance tasks such as backups of critical data and system updates to ensure optimal performance. Desired Candidate Profile 1-6 years of experience in IT administration with a focus on Microsoft Exchange Server Administration or equivalent experience supporting other collaboration platforms like Google Workspace or Zoho Workplace. Strong understanding of Windows Active Directory Administration and FSMO roles. Proficiency in managing large-scale enterprise deployments of Microsoft products including MS Exchange Server & CALs. Call Apoorva 9986600010

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 1.9 Years to 5 years of experience in Service Desk,International Voice Process to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? DOB: Additionally, we would like to schedule a F2F interview with you on 5th April 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

IT Infrastructure Engineer/ IT Analyst Level 2 Location: Kolkata Job Type: Full-Time Department: IT Infrastructure About the Role: We are looking for a highly skilled and motivated IT Infrastructure Engineer (Level 2) to join our IT Infrastructure team. The ideal candidate will have excellent communication skills and a strong background in helpdesk support, hardware, networking, and system administration . This role requires hands-on expertise in physical servers, networking devices, firewalls, access control systems, and cloud environments such as Azure & Office 365 . Key Responsibilities: Provide Level 2 support for IT Helpdesk, troubleshooting hardware, software, and network-related issues . Administer and maintain physical servers , ensuring high availability and performance. Manage and troubleshoot network devices , including firewalls, access points, and access control systems . Support Azure & Office 365 environments , handling user management, security policies, and cloud services. Monitor and manage the IT ticketing system , IT Asset tracking and management ensuring timely resolution of incidents and service requests. Assist in network security , ensuring compliance with company policies and best practices. Perform system updates, patching, and performance tuning for both on-premises and cloud infrastructure. Provide technical guidance to end-users and coordinate with external vendors when necessary. Required Skills & Qualifications: Excellent communication and interpersonal skills ability to explain technical issues to non-technical users. Hands-on experience with Helpdesk Level 2 support , troubleshooting hardware and networking issues with at least 3 years of experience. Strong knowledge of networking technologies (Access Points, Firewalls, VLANs, VPNs, Access Control Systems). Expertise in Physical Server Administration , including maintenance, upgrades, and troubleshooting. Good understanding of Azure & Office 365 (user management, security, cloud policies, Device enrolment policy). Experience working with IT ticketing systems for incident and request management. Ability to work independently and handle multiple tasks efficiently in a fast-paced environment. Strong problem-solving and analytical skills. Preferred Qualifications: B.Tech/ BSC- IT/CS or Equivalent PG Certificate. Certifications such as CCNA, MCSA, Azure Administrator, or ITIL will be a plus. Experience with Active Directory, Group Policy, and Windows Server Administration . Familiarity with backup & disaster recovery solutions . Why Join Us? Work with a dynamic IT Infrastructure team in a fast-growing company. Exposure to cutting-edge technologies in networking, security, and cloud computing. Opportunity to grow your career and gain hands-on experience with enterprise IT solutions. If you are an IT professional with strong technical expertise and a passion for solving challenges , we would love to hear from you!

This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be night-time shift Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings) Summary: The IT Support Specialist will support the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software. We are a Managed IT Services company and Microsoft Tier-1 Cloud Solution Provider (CSP) holding 10+ Gold and Silver competencies, which will allow the proper candidate to have access to cutting edge technologies and projects. There are also rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards. Primary Responsibilities: Workstation Administration and Repair - Windows and Mac First level troubleshooting of desktop applications Spyware, Virus, and Malware Removal User account onboarding and offboarding iOS and Android Support Networking and Internet support (wired and wireless) Management and monitoring of backup VoIP Phone System Support Deliver end user training on basic office applications (one-on-one and group based) Maintain systems documentation Qualifications (demonstrated ability in the following): Five or more years of experience in IT support role. Excellent English written and oral communication skills Diagnostic skills in relation to troubleshooting technical issues Ability to multi-task and adapt to changes quickly Self-motivated with the ability to work in a fast paced environment Passionate about learning new skills, technologies, and conveying knowledge Desired experience (not required): Microsoft Cloud technologies (Office365, EMS, AVD, Azure) ConnectWise Manage, Automate, Control tools (or experience with similar MSP tools) Windows Server administration Apple hardware, OS X and iOS Education Requirements: COMPTIA Network+, Microsoft MCP or equivalent certification

SharePoint + PowerPlatform Developer Experience range: 5-8 Years. Must have skills: SharePoint, Power Platform, Power Apps, Power Automate, Office 365/SharePoint Online, SharePoint Designer, InfoPath, Power Automate flows, Power Apps, REST, jQuery.

We are seeking a Cloud Engineer to design, implement, and maintain cloud infrastructure (AWS, Azure, GCP). Key responsibilities include cloud architecture, system administration, automation, security, cost management, and documentation. Experience with migrating Exchange and SharePoint to cloud solutions is required. Collaborate with, cross-functional teams to design, implement, and maintain cloud infrastructure solutions. Provide technical guidance and support to resolve complex issues related to cloud services, Cyber Security, Networks. Perform regular assessments and audits to ensure the security, reliability, and efficiency of cloud environments. Participate in planning and executing cloud migration projects, including workload assessments, resource provisioning, and data migration strategies. Work as a Technical Consultant for Various Microsoft Technologies and its Security products. Hosted Exchange and Online Exchange Migration - SharePoint and OneDrive Migration - Teams, Enterprise Roaming Profile and Intune Deployment - Spam Filters and Endpoint Security, EDR, XDR, NDR, MDR - Work with Pass-through, Federated auth, SSO, Hybrid access, Cloud Sync, Delegation, Self Service. - MFA, Conditional Policies, PIM, Vulnerabilities and risk assessment. - Encryption, Risk Asses, Incidence management, VA, Penetration test, IDS/IPS, compliance.

Hi, PFB JD for your reference Experience - 4+years(relevant) Work Location - Hyderabad Looking for immediate joiners Windows Administrator/ O365/Messaging- L2 level on managing maintaining on-premises Active Directory Knowledge on Microsoft Entra connect for on-premises identity synchronization with Azure AD and SSO. Advanced troubleshooting skills on AD and Office 365. PowerShell scripting skills for various Office 365 admin tasks and reporting. eDiscovery to advance mailbox search. on-premises Exchange server hybrid with Office 365. Basic knowledge on various antispam and mail flow. Advanced knowledge on Autodiscover, SPF, DKIM, public DNS management. Knowledge on other Office 365 options like conditional access policies, Application SSOetc. Managing and Configuring our Office 365 environment, including Exchange Online Online, Teams and host of other products provided by Microsoft. Candidate will be responsible for managing user accounts, permissions, and security configuration of our Office 365 instance. Monitor the service health and performance of Office 365 and all its products and take proactive measures to prevent or mitigate issues. Manage user accounts, licenses, and permissions in accordance with company policies. Configure and manage security settings and compliance features to protect data and ensure regulatory compliance. Perform regular backups of data and systems and develop and test disaster recovery plans. Stay updated on new features and capabilities, and plan and execute upgrades and migrations as needed. Collaborate with other IT teams to troubleshoot and resolve technical issues. Write and maintain documentation for procedures, processes, and configurations. Train and support end users on the use of Office 365 applications and features. Conduct research and make recommendations on new products and solutions to improve productivity and efficiency. Azure Admin - High Availability and Disaster Recovery Backup and Recovery Automation and Scripting Azure DevOps Configuring and managing Azure resources to ensure optimal performance, scalability, and security. Handling complex support tickets and issues that require troubleshooting and problem-solving skills. Implementing and maintaining infrastructure monitoring and logging solutions. Collaborating with cross-functional teams to plan and execute infrastructure upgrades and migrations. Ensuring compliance with organizational and industry security standards.

Hi, PFB JD for your reference Experience - 4+years(relevant) Work Location - Hyderabad Looking for immediate joiners Windows Administrator/ O365/Messaging- L2 level on managing maintaining on-premises Active Directory Knowledge on Microsoft Entra connect for on-premises identity synchronization with Azure AD and SSO. Advanced troubleshooting skills on AD and Office 365. PowerShell scripting skills for various Office 365 admin tasks and reporting. eDiscovery to advance mailbox search. on-premises Exchange server hybrid with Office 365. Basic knowledge on various antispam and mail flow. Advanced knowledge on Autodiscover, SPF, DKIM, public DNS management. Knowledge on other Office 365 options like conditional access policies, Application SSOetc. Managing and Configuring our Office 365 environment, including Exchange Online Online, Teams and host of other products provided by Microsoft. Candidate will be responsible for managing user accounts, permissions, and security configuration of our Office 365 instance. Monitor the service health and performance of Office 365 and all its products and take proactive measures to prevent or mitigate issues. Manage user accounts, licenses, and permissions in accordance with company policies. Configure and manage security settings and compliance features to protect data and ensure regulatory compliance. Perform regular backups of data and systems and develop and test disaster recovery plans. Stay updated on new features and capabilities, and plan and execute upgrades and migrations as needed. Collaborate with other IT teams to troubleshoot and resolve technical issues. Write and maintain documentation for procedures, processes, and configurations. Train and support end users on the use of Office 365 applications and features. Conduct research and make recommendations on new products and solutions to improve productivity and efficiency. Azure Admin - High Availability and Disaster Recovery Backup and Recovery Automation and Scripting Azure DevOps Configuring and managing Azure resources to ensure optimal performance, scalability, and security. Handling complex support tickets and issues that require troubleshooting and problem-solving skills. Implementing and maintaining infrastructure monitoring and logging solutions. Collaborating with cross-functional teams to plan and execute infrastructure upgrades and migrations. Ensuring compliance with organizational and industry security standards.

What would you be required to do? Ensure that the IT Helpdesk tickets are monitored, resolved and closed in line with the agreed KPIs described within the IT SLA document. Ensure that the working processes are executed in line with the agreed standards and workflows (such as user creation (starter & leaver process), adjustments required in relation to end-users configurations) etc. Maintaining computer networks and systems including software, mainframes and other physical hardware Installing and configuring infra equipment to update or fix hardware or software issues Monitoring computer systems to improve system performance Communicating networking issues to other employees and management Fixing software and hardware configuration issues for users on-demand or from inspection of the systems Contribute to ensuring effective corporate governance, risk management and internal controls Identify opportunities for automation, and assist with the development of automation systems to address those opportunities. Manage users using Windows Enterprise server operating systems, in combination with Active Directory User Management Proven technical IT support experience, that will enable you to work on a day-to-day basis Ensuring effective corporate governance like Inventory, Vendor & Stakeholder management for internal controls What are we looking for? Excellent communication skills, proactive attitude, flexible approach and enthusiastic manner Good administration, planning and organisational skills (prioritise & work to deadlines) BCA, Diploma in computer engineer, B.tech, BSC IT of 5 years experience individual role.

What You'll Do: Manage Finances: Handle daily accounting tasks using Zoho Books to keep our finances in check. Preparation of financial reports and documentation. Accounts payable and receivable processes. Participate in reconciliations of accounts and audits. Collaborate with team members on special projects as needed. Zoho books usage Book Keeping Expenses entries and supporting bills processing Handling invoices Tax Computation/ Filing: Take charge of GST, PF, TDS, and Professional Tax filing your attention to detail will ensure compliance. Payroll & Reporting: Process payroll accurately and maintain clear records in Excel and Google Drive. Admin Support: Provide administrative support to keep the office running smoothly. Vendor and portal managements Industry Knowledge: Familiarity with software/service industry accounting practices. Excel & Google Drive Skills: Comfortable with spreadsheets for tracking and analyzing data. Why Join Us? - Collaborative Team: Work in a supportive, friendly environment. - Professional Growth: Opportunities to learn and grow in the accounting field. - Competitive Benefits: Enjoy a competitive salary package and other perks.

Single Sign-On (SSO) Google Workspace Amazon Web Services (AWS) Microsoft Office Suite Okta Bitbucket Minimum Requirements: Strong understanding of Single Sign-On ( SSO ) solutions, particularly Okta, and experience with Google Workspace . Experience with Amazon Web Services ( AWS ) or other cloud platforms. Proficiency with collaboration tools such as Slack and Microsoft Office Suite . Knowledge of Endpoint Detection and Response (EDR) solutions and Mobile Device Management (MDM) systems. Familiarity with Microsoft Entra, including Azure Active Directory, Conditional Access, and its various components. Excellent troubleshooting skills with the ability to work in fast-paced environments. Strong communication skills and teamwork abilities. Key Responsibilities: Implement and maintain SSO solutions (Okta, Google Workspace, etc) for seamless access across multiple platforms. Monitor and optimize Microsoft Office 365 and other SaaS applications for performance and security. Configure and manage EDR and MDM systems to secure endpoints and mobile devices. Manage and optimize Microsoft Entra configurations to ensure secure access controls. Provide technical support, respond to user requests, troubleshoot issues, and escalate when necessary. Stay informed on the latest IT trends and implement best practices. Day-to-Day Responsibilities: Okta SSO and SCIM Configuration: Configure and maintain Okta SSO integration with applications like Office 365, AWS, and Google Workspace. Implement SCIM (System for Cross-domain Identity Management) for efficient user provisioning and de-provisioning. Ensure a smooth login experience for employees and partners. RBAC Rule Maintenance: Define and maintain Role-Based Access Control (RBAC) policies in Okta. Update RBAC rules based on new hires or role changes. Monitor RBAC logs for potential security issues and adjust policies as needed. Endpoint Protection: Configure and manage Mobile Device Management (MDM) solutions (Entra, Mosyle, etc) to enforce security compliance. Set up and manage EDR tools (eg, SentinelOne) for detecting and responding to endpoint security threats. Analyze and monitor EDR logs to identify and mitigate security risks. Endpoint Troubleshooting: Investigate system and event logs to diagnose and troubleshoot endpoint issues (Mac and PC). Work with users to identify problems and provide resolutions or escalate to higher-level support when necessary. Application Provisioning and De-provisioning: Manage application provisioning, ensuring correct access controls and authentication mechanisms. Handle de-provisioning for departing employees or role transitions, ensuring timely revocation of access. Other Tasks: Track IT service desk metrics like ticket resolution rates and response times. Collaborate with other IT teams, including Security Operations, for integrated systems management. Stay updated with emerging technologies and industry best practices to enhance IT services.

Zycus is hiring a Desktop Support Engineer ( FRESHERS ) for its internal IT team. Candidates should have basic knowledge of Office 365, troubleshooting and should possess decent communication skills. The primary job responsibilities include: Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File Print service, MS office, and various business applications etc Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc Migration and Deployment of Desktops and laptops build as per company standards. Communicating with overseas customers and solving their desktop related problems by using remote tools like MS TEAMS, Skype for Business, Web Ex etc Supporting desktop maintenance, security maintenance, including virus updates and patch management Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates. Ideal candidate would have: Bachelors Degree - BE / B. TECH / MCA Ability to troubleshoot operating systems, hardware software Good communication skills Willingness to work in rotational shifts Understanding of Office 365 Good logical ability time management skills Smart approach towards incident management The ability to communicate with overseas customers and problem-solving ability by using remote tools like MS TEAMS , Skype for Business , Web Ex etc Five Reasons Why You Should Join Zycus: 1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React. 2. A Market Leader: Zycus is recognized by Gartner (world s leading market research analyst) as a Leader in Procurement Software Suites. 3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization 4. Get a Global Exposure: You get to work and deal with our global customers. 5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features

Required Skills Technology | Collaboration Platform | M365 Design and Architecture Technology | Collaboration Platform | SharePoint Design and Architecture Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details: Will be responsible for overseeing the organization s collaboration platform and web-based collaborative communication tools. He/She needs to make sure employees have the tools they need to collaborate effectively and be productive, given that the tools may be web-based and delivered as a service or they may be hosted on-site. 1. Deep knowledge of various collaboration tools tools including SharePoint, Teams, Flow, OneDrive etc. 2. Outstanding verbal and written communication skills; expertise in setting and managing delivery expectations. 3. Ability to explain technical procedures in business terms so that customers understand. 4. Demonstrable ability to think and deliver strategically while remaining proficient and engaged tactically. 5. Own engagements, ensure customer happiness, deliver on time, and ensure quality. 6. Solid project management abilities; working in an agile, iterative process, capable of prioritizing and balancing multiple projects simultaneously, under tight time constraints. 7. Willingness and desire to develop professionally and passionate about continuous improvement.

Responsibilities: Design, build, and deploy automated workflows using PowerAutomate Desktop and cloud flows. Automate repetitive tasks and optimize businessprocesses. Work with Power Platform connectors, APIs, and cloud-basedapplications to integrate automation solutions. Leverage Microsoft ecosystem (Power BI, SharePoint,Dataverse, Azure, Office 365, Dynamics 365). Ensure scalability, security, and performance ofautomation workflows. Monitor and troubleshoot bot failures, processinefficiencies, and API errors. Understand business needs and translate them intoautomation solutions. Document workflows, best practices, and technicalguidelines. Ensure RPA workflows adhere to federal financialregulations Conduct risk assessments and ensure compliance with datasecurity policy. RequiredSkills: Power Automate (Cloud Desktop Flows) Hands-onexperience in workflow automation, approvals, triggers, actions. Power Platform (Power Apps, Power BI, Dataverse) Ability to integrate automation with business applications. Scripting Expressions Proficiency in Power Fx,JavaScript, Python, or VBScript for custom automation logic. API Connector Integration Experience in RESTAPIs, HTTP connectors, Office 365, Azure Functions. Process Optimization Troubleshooting Ability to analyze,debug, and improve automation performance.

Skill Set: First line support for all the System and user related issues. Provide 24x7x365 rotational support. Research, triage and remediate issues across multiple operating systems (Windows, Linux and IOS) and technology stacks. Consistently drives improvements in personal/team to engagement and resolution ratio. Ensure SLAs meet business requirements and dashboard level reports and metrics. Continuous technical knowledge growth and development in relevant technologies. Own the tickets that come in from both internal and external requests. Ensure that there are always eyes on the ticket and making sure that the customer is not left hanging on a problem. Either resolve the ticket within the Team or escalate the ticket to the appropriate team. Fully document and communicate shift-turnover reports. Execute documented run books as documented for diagnosis and remediation of issues. Required Skills: Working experience with different operating systems Windows, Linux / Mac OS. Laptop/Desktop Support, Maintenance Troubleshooting. Experience in supporting the users working in remote locations. User administration (setup and maintaining accounts in AD / Office 365). System Administrator work experience. Experience on Active directory, office 365, outlook. OS Maintenance and troubleshooting. MS outlook configuration and troubleshooting. Installing application and OS on the Network. Basic Networking Knowledge. Coordinate with multiple support teams for escalated issues and participate in con-calls. Application installations and Support of Application issues. Note : Ready to work from our Hyderabad office.

ql-editor "> Job Role: Seeking a candidate who are experienced in the Electronic Industrial Components in Cabinet Building . Responsibilities: This position is responsible for driving Revenue growth from the assigned BDH group. The position is mainly responsible for the development of new accounts, account penetration, cross-selling, and customer satisfaction. This position is responsible for the strategic implementation of a business plan and providing inputs to all stakeholders (Regional Head/ BDH) based on understanding market trends and competition behavior within the industry. Defining leading customers and making account plan. The position is responsible for streamlining processes and systems. Responsible for the overall achievement of assigned targets and YoY Growth. Pro-active relation management with corresponding counterparts in HQ. To review and interpret the competition market information to fine-tune the marketing strategies and strengthen the brand image. To manage the sales and marketing operations and be accountable for top-line and bottom-line growth. Desired Candidate Profile: Exposure to Enclosure/Cabinet Builders B.Tech/ B.E/ Diploma in Electrical/ Electronics Efficient technical skills in MS office, Office 365, CRM systems, BI tools, and other compatible programs Perks: 5 Days Working Lucrative Incentives and Travel additional apart from Fixed CTC

Desired technical skills/knowledge Power Automate, Sharepoint, workflow automation , trouble shooting, documentation, advance teams integration, MS Planner, Office 365. Subject matter expert in Power Apps and apply it to business processes for optimum use of the solution, Develop, deploy, optimize a range of landing pages and email campaigns. Strong experience in building campaigns with Power Apps tools with knowledge and experience on RPA. Understanding of different types of reporting in HTML/CSS/JS knowledge and web editing experience Knowledge of Devops , Agile and other release models etc . Collaboration with Technical /functional team involving senior developers, cross teams, vendors/product resources . Prepare impact analysis documents, recommendations, executive briefings Organize and chair workshops with business users to refine requirements with quick POC s and propose/validate system implementation approaches Identify dependencies on external systems and manage them across other IT departments Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices. Support Delivery Manager is various assigned tasks and end- to end ownership of assigned tasks. Strong communication and convincing skills for Business acumen Soft skills/knowledge Good written and verbal communication skills, fluent English Customer centric approach Problem solving and investigation capabilities Ability to work with aggressive schedules Ability to lead and motivate the team

An ideal candidate should have a Degree (MS/MTech) in Engineering or technology, preferably in Electrical Engineering, Software Engineering, or Semiconductors/Digital/Analog Electronics, and a high GPA. They should have experience writing US Patent Applications in the above-mentioned engineering domains. This is an individual contributors post in which the selected candidate will write Complete US Patent applications with Claims. He/she should be good with Microsoft Visio tools besides Office 365. He/she should be creative and able to think critically about Invention Disclosures/Novelty. Patent Drafting, Us Patent

About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS , and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with India’s dynamic talent ecosystem. The Role We are seeking a Lead Workplace Tech Engineer to drive innovation and excellence in workplace technology solutions for our growing organization. In this role, you will utilize strong leadership and technical expertise to design, implement, and maintain workplace technology systems, ensuring they meet the needs of our diverse and dynamic team. As a Lead Workplace Tech Engineer, you will play a pivotal role in ensuring workplace technology solutions are robust, reliable, and future-ready. You'll be joining our Workplace Technology Team engineers in a "follow the sun" model to provide support to our global business. Role Specifics Work Location: Hyderabad Travel: >5% Reporting Structure: Reports to Director, Engineering What You Will Own Develop and maintain processes for imaging and deploying laptops and other end-user devices Design and implement workplace technology solutions, including AV systems, end-user devices, and IT infrastructure. Oversee the procurement and inventory management of workplace hardware, including servers, network equipment, laptops, peripherals, and office technology Collaborate with internal stakeholders to assess technology needs and identify opportunities for improvement. Develop and execute strategies to enhance collaboration tools and employee technology experiences. Ensure reliable and efficient operation of workplace technology systems. Manage vendor relationships and oversee procurement and deployment of workplace technology solutions. Stay updated on emerging trends and technologies to drive innovation in workplace systems. Monitor and maintain system security, compliance, and performance. Provide hands-on technical support and troubleshooting for complex workplace technology issues. Manage the onboarding and offboarding processes, including account provisioning, deactivation, and ensuring seamless transitions for employees. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or similar Proficiency with one or more public cloud providers such as Azure, AWS or GCP Exceptional, communication, and interpersonal skills, with the ability to engage at all levels with non-technical as well as technical audiences Experience with setting up and managing corporate networking Experience with managing SSO O365 Tenant Administration Experience Ability to work in a fast-paced, dynamic environment and manage multiple priorities with a positive attitude Preferred Qualifications: Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) are a plus Experience coding in Python Jamf/Intune/MDM Experience Experience in Okta administration Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team StarRez is not just a workplace—it’s a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership : Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability : Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

Windows Administrator/ O365/Messaging- L2 level on managing maintaining on-premises Active Directory Knowledge on Microsoft Entra connect for on-premises identity synchronization with Azure AD and SSO. Advanced troubleshooting skills on AD and Office 365. PowerShell scripting skills for various Office 365 admin tasks and reporting. eDiscovery to advance mailbox search. on-premises Exchange server hybrid with Office 365. Basic knowledge on various antispam and mail flow. Advanced knowledge on Autodiscover, SPF, DKIM, public DNS management. Knowledge on other Office 365 options like conditional access policies, Application SSO etc. Managing and Configuring our Office 365 environment, including Exchange Online Online, Teams and host of other products provided by Microsoft. Candidate will be responsible for managing user accounts, permissions, and security configuration of our Office 365 instance. Monitor the service health and performance of Office 365 and all its products and take proactive measures to prevent or mitigate issues. Manage user accounts, licenses, and permissions in accordance with company policies. Configure and manage security settings and compliance features to protect data and ensure regulatory compliance. Perform regular backups of data and systems and develop and test disaster recovery plans. Stay updated on new features and capabilities, and plan and execute upgrades and migrations as needed. Collaborate with other IT teams to troubleshoot and resolve technical issues. Write and maintain documentation for procedures, processes, and configurations. Train and support end users on the use of Office 365 applications and features. Conduct research and make recommendations on new products and solutions to improve productivity and efficiency. Azure Admin - High Availability and Disaster Recovery Backup and Recovery Automation and Scripting Azure DevOps Configuring and managing Azure resources to ensure optimal performance, scalability, and security. Handling complex support tickets and issues that require troubleshooting and problem-solving skills. Implementing and maintaining infrastructure monitoring and logging solutions. Collaborating with cross-functional teams to plan and execute infrastructure upgrades and migrations. Ensuring compliance with organizational and industry security standards.