226 Office 365 Jobs - Page 4

Document Controller Location - Chennai/Gurgaon (Hybrid Working) Permanent Position Are you enthusiastic about joining an organization that supports green transition? Are you a Document Controller with expertise in Infrastructure projects? Then this position is for you! Turn challenges into sustainable solutions. We are looking for a Document Controller to join our either at Chennai/ Gurgaon office and work within a functional team that is responsible for facilitating the document control management core functional processes at a project level in the planning, execution, and close-out phases. Together with customers, partners, and colleagues, we shape a future where people and societies grow and flourish. We do that by co-creating sustainable and beautiful solutions that improve the quality of life for people today and many generations ahead. Your key responsibilities will be: Management of the information flow between the delivery team and the client Maintaining a database of all incoming & outgoing documents in EDMS (ProjectWise, Asite, etc.) Preparing and maintaining a log of all incoming and outgoing documents. Liaising with and distributing project-related information with all levels of the project team and potentially external parties Communicating and collaborating with project managers. Copying, scanning, and uploading, and registering incoming and outgoing documents in EDMS Timely distribution of documents/reports to the enabling works team for review and providing tracking reports to the enabling works team identifying clients submissions Logging and distributing MoM, General Correspondence, letters, etc Drawing No. Requests (Dealing with drawing no. request on the project based on the Client Document Numbering System) Managing the authorization of new folders within the file structure and auditing the filing structure to ensure discipline and logic are being adhered Expediting Delivery team for various documents and coordinating internal review activities Your Skills, Our Team. Together we design the future The first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways but keep exploring new insights and ways to improve. Moreover, you will have: Graduate degree with a minimum of 5 years of relevant experience with previous experience in a similar role on major infrastructure projects internationally Sound knowledge of document management standards, processes, and procedures Working knowledge of EDMS systems like ProjectWise, Asite, etc. Good Knowledge of Office 365 and advanced knowledge of Software systems (MS Office, Business Collaborator) Expertise in documentation processes within an engineering and construction environment and a knowledge of a typical project life cycle Ability to multitask and work independently without much guidance. A higher level of understanding of technical terms/ various document types related to the construction industry will be advantageous. Excellent written and verbal communication skills A place to work and so much more At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. That is why we say no to fossil-based projects and aspire to have 100 percent of our revenue come from activities that move our customers toward sustainability. We value differences and development and cultivate an environment of belonging and having fun because that is what brings out the best in you, at work and at home. With offices primarily located in Scandinavia, the UK, North America, and India, we have more than 8000 colleagues who bring their expertise in engineering, architecture, energy, and environment into play. What we also offer: Well-being program Technical Networks and knowledge sharing group Green, Tech, and Tool Communities COWI Academy New ways of working Get to know us even better at our website, www.cowi.com , where you can learn more about our projects, our strategy, what we want to achieve, and what life is like at COWI. Equal opportunity employer COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age, or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #LI-Hybrid #LI-NCWA

Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery performance of the team The role will also require the individual to motivate, mentor, coach and groom the team Required Candidate profile Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Ensure team meets/exceeds metrics: CSAT, FCR, AHT, resolution rate Perks and benefits Perks and Benefits

Exp in Intranet- networking, firewall, desktops,wireless technologies. Exp in Email server, cloud computing & Office 365 would be preferred, Office 365 email migration Dynamics 365 CRM, NAV & Business Central server/Client deployment & configuration. Required Candidate profile Managing the organizations infrastructure - Servers, Desktops, Networking. Firewall, Active Directory, Application server, System inventory of Organization, Dynamics 365 tenants & domains, Azure cloud

We are looking for a skilled and detail-oriented ID Management Executive to join our IT team in Mumbai. The ideal candidate will have 3 to 4 years of experience in Active Directory (AD), Exchange (L1), Office 365 (L1),

Hi All, Greetings of the day! Currently we are having opening for the position of Microsoft Office 365 Administrator with one of a leading Investment Banking Company. Position Purpose Supporting INDIA & APAC end users with Messaging MS Exchange, Outlook, MobileIron, Intune, IronPort backend Infrastructure. Excellent knowledge and experience with following systems (must be with expert knowledge on following) : Exchange 2016, Office 365 and Microsoft Outlook Active directory (Basic knowledge of AD, GPO, scripting, etc..) MobileIron MDM and IronPort PowerShell Understanding of core IT infra setup : Wintel systems : Windows Server 2012/2016 Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall Storage : NAS/SAN/DAS MS DNS, Windows 7/10 Responsibilities Provide technical support to manage messaging services like Email, instant messaging and mobile device management. This includes Microsoft Exchange, Office 365, Skype, MS Teams, MobileIron, IronPort and Symphony. Able to monitor and manage the uptime of messaging infrastructure. Able to apply incident remediation, change management and patch management procedures for messaging services. Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter. Responsible for having an operational up to date BCP / DR documented and tested. Able to work in different shifts or on weekends to manage the service delivery. Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion. Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards. Ensure the coordination and collaboration with regional / Global Head of the relevant functional area. Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated. Responsible for controls to be run for as well as the closure of audit points related to the tower. Interested and relevant candidates can share their updated resume at dipti.ghavri@kiya.ai

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Bachelor

GSOC Operator III What you will do Provide alarm, incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries. How you will do it Respond to all access controls alarms, events and answer incoming calls regarding the customer alarms quickly and efficiently Action / respond to both internal / external customer emails Answer all incoming calls promptly and effectively in an efficient and professional manner Follow through and take ownership on all inquiries where possible Work unsupervised and maintain professionalism Contribute to well-staff and a safe and healthy workplace through o Ensuring awareness and understanding of and compliance with standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and self-reporting . o Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. micro pausing, stretching, exercising. o Role model our Transformation Code of Conduct (CoC) What we look for Knowledge of the security industry. You will be energetic, enthusiastic yet considered and calm under pressure. You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success. You are able to work well in a team environment. Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word) You get things done - you are analytical, organized, and manage competing priorities with ease. Experience within the GSOC environment. (preferred) Security, military, law enforcement, or emergency services experience. (optional) Other Requirements Must be able to work in shifts Must be able and willing to work in person at the GSOC - located in Hyderabad. Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his / her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him / her from receiving the vaccine.

Johnson Controls is looking for Monitoring Operator II to join our dynamic team and embark on a rewarding career journey Operate surveillance and monitoring systems efficiently Log incident reports and escalate alerts as needed Conduct routine checks to ensure system functionality Maintain logs and compliance with security SOPs

Job Description:- The Microsoft Office 365 Messaging Solution Architect will utilize the expert-level experience and knowledge of Office 365 architecture, administration, and best practice recommendations combined with a strong current and deep experience with Microsoft Exchange Server, Microsoft Office Communications Server, Microsoft Office SharePoint Server, Active Directory, and Forefront Identity Manager, to assist True Tandem s customers with the design, development, and deployment of messaging and communication solutions. Key Functional Areas of Expertise Technical specialization / External certifications Build the vital competency centers Excellent quality of delivery Build a portfolio of successful projects, references, and credentials Market research Technical Expertise 8 to 12 or more years of experience in Architecture and Designing solutions, Migrating on-prem Exchange to O365/Exchange Online. Experience working in a Transitional multi-supplier environment within a large-scale organization. Experience in leading significant technical solution design and development, leveraging existing tool suites, and proposing best-of-breed solutions. Must have strong hands-on experience working on Exchange Online Experience implementing M365 DLP, Cloud App Security, Defender, and Conditional Access Tools Experience like Bittitan, Quest, Avepoint. To maintain Exchange Hybrid Co-Existence in a multi-Active Directory Forest/Exchange Org Topology To maintain Data Sovereignty compliance (GDPR) when Multi-Geo must have to be used Migrations from Lotus Notes & GroupWise, along with InterOrg (Exchange to Exchange) and GSuite/O365 Tenant to Tenant Migrations Migrations from SharePoint on-premises, Gsuite, and other CMS tools to SharePoint Online and OneDrive for Business Must have Architectural understanding of how Third Party Archive & Journaling Email Data (Enterprise Vault, Mimecast) on legal hold is migrated appropriately (to maintain Data Immutability) Must have Architectural Proficiency in integrating Microsoft and non-Microsoft Mobile Devices/Mobile Application Management & Unified Endpoint Management solutions with Exchange/Office 365 (Intune, Airwatch, Workspace One, etc.) as well as other third-party email-aware apps (Unified Communications/Messaging, Fax, Printer/Scanners) Must have Architectural Proficiency (Design, Build, Migrate) with Office 365 Email Protection Mechanisms: Microsoft and non-Microsoft Email Hygiene/Gateway Products (Proof-Point, Exchange Online Protection, Mimecast, etc.) SPF, DKIM, and DMARC (along with ARC) Office 365 Advanced Threat Protection, Must have an architectural understanding of Microsoft 365 protections CAS, DLP, ATP, AIP Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules Legal/Litigation Holds, Retention, Deletion, and Data Immutability Understanding of Message Retention and Data Compliance Requirements A complete knowledge of Microsoft 365 and the Collaboration technology stack Proficiency in all technical aspects of M365 implementation and Azure Active Directory (AAD) services are required. Strong communication skills -express key ideas and obtain tangible feedback from cross-functional team members and stakeholders. Hand- on experience with implementation, deployment, migration, and support of core M365 services, including (but not limited to): Exchange Online - including mailbox migration, EOP, and Exchange Administration Preferred Qualifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Messaging Administrator Associate Experience with Azure Cloud, scripting, and automation

Job Description:- The Microsoft Office 365 Messaging Solution Architect will utilize the expert-level experience and knowledge of Office 365 architecture, administration, and best practice recommendations combined with a strong current and deep experience with Microsoft Exchange Server, Microsoft Office Communications Server, Microsoft Office SharePoint Server, Active Directory, and Forefront Identity Manager, to assist True Tandem s customers with the design, development, and deployment of messaging and communication solutions. Key Functional Areas of Expertise Architects and consulting roles in the projects, Design and implementation, hands-on experience Technical specialization / External certifications Build the vital competency centers Excellent quality of delivery Build a portfolio of successful projects, references, and credentials Market research Technical Expertise 10 to 15 or more years of experience in Architecture and Designing solutions, Migrating on-prem Exchange to O365/Exchange Online. Eepertise on Migration tools like Bittitan, Quest etc. Experience working in a Transitional multi-supplier environment within a large-scale organization. Experience in leading significant technical solution design and development, leveraging existing tool suites, and proposing best-of-breed solutions. Must have strong hands-on experience working on Exchange Online Experience implementing M365 DLP, Cloud App Security, Defender, and Conditional Access To maintain Exchange Hybrid Co-Existence in a multi-Active Directory Forest/Exchange Org Topology To maintain Data Sovereignty compliance (GDPR) when Multi-Geo must have to be used Migrations from Lotus Notes & GroupWise, along with InterOrg (Exchange to Exchange) and GSuite/O365 Tenant to Tenant Migrations Migrations from SharePoint on-premises, Gsuite, and other CMS tools to SharePoint Online and OneDrive for Business Must have Architectural understanding of how Third Party Archive & Journaling Email Data (Enterprise Vault, Mimecast) on legal hold is migrated appropriately (to maintain Data Immutability) Must have Architectural Proficiency in integrating Microsoft and non-Microsoft Mobile Devices/Mobile Application Management & Unified Endpoint Management solutions with Exchange/Office 365 (Intune, Airwatch, Workspace One, etc.) as well as other third-party email-aware apps (Unified Communications/Messaging, Fax, Printer/Scanners) Must have Architectural Proficiency (Design, Build, Migrate) with Office 365 Email Protection Mechanisms: Microsoft and non-Microsoft Email Hygiene/Gateway Products (Proof-Point, Exchange Online Protection, Mimecast, etc.) SPF, DKIM, and DMARC (along with ARC) Office 365 Advanced Threat Protection, Must have an architectural understanding of Microsoft 365 protections CAS, DLP, ATP, AIP Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules Legal/Litigation Holds, Retention, Deletion, and Data Immutability Understanding of Message Retention and Data Compliance Requirements A complete knowledge of Microsoft 365 and the Collaboration technology stack Proficiency in all technical aspects of M365 implementation and Azure Active Directory (AAD) services are required. Strong communication skills -express key ideas and obtain tangible feedback from cross-functional team members and stakeholders. Hand- on experience with implementation, deployment, migration, and support of core M365 services, including (but not limited to): Exchange Online - including mailbox migration, EOP, and Exchange Administration Preferred Qualifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Messaging Administrator Associate Experience with Azure Cloud, scripting, and automation

Microsoft 365 Technology Specialist - Navishaa.com - A Cloud Integration Company Microsoft 365 Technology Specialist Microsoft 365 Technology Specialist Job Summary: We are seeking a skilled and knowledgeable Microsoft 365 Technology Specialist to join our dynamic IT team. The ideal candidate will be responsible for the administration, support, and optimization of our Microsoft 365 environment. This role requires expertise in Microsoft 365 suite, including Office 365, SharePoint, Teams, and related technologies. The specialist will ensure seamless integration, security, and functionality across the organization, providing technical support and training to users as needed. Key Responsibilities: Microsoft 365 Administration: Manage and administer Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications. Configure and maintain user accounts, security groups, and access permissions. Support and Troubleshooting: Provide technical support and troubleshooting for Microsoft 365-related issues. Monitor system performance and proactively address potential issues. Respond to and resolve support tickets in a timely manner. Security and Compliance: Implement and manage security policies and compliance measures within the Microsoft 365 environment. Ensure data protection and adherence to regulatory requirements. Integration and Automation: Integrate Microsoft 365 with other enterprise applications and systems. Develop and maintain PowerShell scripts for automation of routine tasks. Training and Documentation: Provide training and guidance to end-users on Microsoft 365 applications and best practices. Create and maintain comprehensive documentation for configurations, processes, and procedures. Continuous Improvement: Stay updated with the latest Microsoft 365 features, updates, and best practices. Recommend and implement improvements to enhance system efficiency and user experience. Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. 3+ years of experience in administering and supporting Microsoft 365 environments. Proven experience with Office 365, SharePoint Online, Teams, and related technologies. Skills and Competencies: Strong understanding of Microsoft 365 security, compliance, and governance. Proficiency in PowerShell scripting for automation. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications: Microsoft 365 Certified: Fundamentals or Associate level certifications. Experience with hybrid Microsoft 365 environments. Familiarity with enterprise mobility and security solutions. how can we help you? We help our customers gain maximum benefits and reduce cost to IT by providing them cost-effective cloud and business suite services.

You will need to have successful deployment and engineering experience in Windows Microsoft environments. Your Duties will involve, helping organizations plan and deploy cloud- based solutions, migrate to cloud, including moving critical data, processes, and workflows, Also deployment and roll out of majorly Skype for business, Azure cloud, Dynamics 365 on Microsoft will be involved. Target new business in SME and enterprise companies across all commercial verticals, with full spectrum of technology offerings like Microsoft Office 365, cloud, Virtualization, System Support Services, Excellent ability to sell Microsoft licenses, Infrastructure, office services, Leased Lines, ICT, SMB Digital, software licenses, helping SME clients grow and expand business and operations in the UAE, committing to provide advanced solutions that increase their productivity and profitability. You would be expected to carry out the following responsibility of Deployment/ Implementation Management: Work with sales team members and clients to understand requirements and clarify conceptual needs for projects, both small and large. Assist in the development of detailed project specifications.Assist in the development of detailed project specifications. Helping organizations plan and deploy Office 365 and other cloud- based solutions Migrate to cloud- based solutions, including moving critical data, processes, and workflows. Navaida Solutions seeks to have qualified professionals who have: Positive attitude towards change and ability to adapt. Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well vendors and customers. Strong problem solving and Analytical/ Reasoning skills. Excellent written and oral communication skills.Well- proven time management skills while remaining flexible in responding to changing company and/ or client needs. smart and intellectually curious, enjoy providing the highest level of customer service, seek a challenging work experience, want to learn and gain greater expertise in their field, enjoy working at a growth company with lots of advancement opportunities.

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as required. Monitoring of IT infrastructure, handling of events and alerts through its lifecycle. Documentation and update of service desk SOPs and process documents. User awareness, support & training sessions on new IT technology and solutions. Preferred candidate profile: Minimum 2 -3 years of experience in service desk area with hands-on and expertise in end user support, via email, voice and remote. Hands-on experience in handling of incidents, Service Request, and major incidents. Excellent written and verbal communication with analytical skills. In-depth understanding of Microsoft O365 products, VPN solutions, Operating Systems, and client infrastructure. Commitment to work in 24*5 support environment and work from home in night shift. Availability for support during business odd Hrs., festival, and national holidays. Understanding of any ITSM tool and lifecycle of incidents & service requests. Independent, structured working method, high commitment, reliability as well as high communication ability Good to have Skills and Attributes: ITIL V3/V4 foundation certification Working experience with cross culture organizational and already worked under 24*5 service delivery model. Perks and benefits

Job Title: Service Desk Engineer Tier 3 Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad Type: Full-Time Industry: IT Services and Consulting. Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Roles and Responsibilities: Function as the customers single point-of-contact for problem identification and resolution for issues that have been escalated by the team Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team Communicate with all parties in a constructive manner to guarantee customer expectations are met Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary Perform customer follow-up to verify the final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements Understand overall service desk objectives, as well as the role and function of each team member Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests Assist the service desk team in design and development tasks Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in ConnectWise. Review relevant publications and online materials to remain up-to-date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with a ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans Strong leadership skills and getting results with a strong customer orientation Understanding of support tools, techniques, and how technology is used to provide services Installation, Configuring, and Troubleshooting of MS Windows Server 2003, 2008, 2008 R2, 2012, and 2012 R2. Experience with AWS/Azure public cloud services Understanding of Microsoft Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect Experience in IT Infrastructure Support management in the Production Environment. Proficient in Implementing, Configuring, and Administering Windows standalone\Cluster\NLB servers Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration Managing Firmware/software updates on Production Servers\Hardware Devices. Knowledge of handling Centralized Monitoring Knowledge of Patch Management and Scripting (PowerShell) Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software. Knowledge in Virtualization (VMWare) is a plus Working with Active Directory and Exchange to create/modify/terminate accounts Active Directory, Users, Groups, OUs Creation and Computer management Group Policy Planning & Deployment Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus Configuring and managing Veeam backups is a plus Develop and maintain automation scripts for solution patching Knowledge of Network Switches and Firewall would be a plus Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage Excellent communication skills in English, both written and oral.

As a Technical Support Engineer specializing in Voice Support, you will be the key point of contact for providing technical support via voice channels. You will handle a range of technical issues, ensuring incidents are resolved efficiently following the ITIL Incident Management process. You will own the lifecycle of each ticket from logging through resolution, to maintaining clear and continuous communication with customers. The role demands strong technical troubleshooting across software, hardware, and networking systems. Experience in supporting customers from Europe and the US is crucial. Role & responsibilities : Deliver technical support via voice and email, adhering to ITIL Incident Management processes. Manage and update service tickets, ensuring timely resolution and high customer satisfaction. Own incident lifecycles from initial logging to closure, including conducting customer follow-ups and satisfaction surveys. Provide telephonic support for end users, coordinating with vendors and collaborating with internal problem management and other departments. Proactively monitor systems and execute escalation procedures where necessary. Troubleshoot a wide range of technical issues, including application support (off-the-shelf and custom), VPN software, printers, and collaboration tools. Support password reset tools, and remote control tools, and resolve issues related to MS Windows, Office suites, desktops, laptops, peripherals, and network connectivity. Assist with troubleshooting communication and collaboration platforms, including audio/video conferencing tools. Engage effectively with internal and external stakeholders to maintain smooth operations and timely issue resolution. Communicate system alerts and important updates to users regularly. Take on additional responsibilities and participate in professional development opportunities as required. Preferred candidate profile Proven experience in troubleshooting Windows operating systems. Proficiency with Active Directory, Azure, Office 365, VPN, MFA, and RDP. Familiarity with troubleshooting printers and multifunction devices (MFDs). A minimum of 5 years of experience in a technical support role within an International IT Service Desk or application support environment. Prior experience supporting customers in Europe and the US. Strong skills in customer management, problem-solving, and interpersonal communication. Exceptional verbal and written communication skills in English.

Job Summary The Solutions Architect has deep domain knowledge in data center design, data center products and data center trends. Leveraging experience in mission critical applications a Solution Architect can think quickly and pull from Vertiv s vast resources to solve customer needs. Customer facing role, working as a resource to Vertiv account teams. Able to digest customer requirements, communicate to Pre-Sales design team, Bid Management team and Senior Management necessary details to formulate formal proposals and solution offerings. Responsibilities: Report to Strategic Account Business Head. Advise customers on Vertiv solution products. Solve customer business needs leveraging Vertiv portfolio. Read and understanding RFP tender documents. Coordination with engineering and technical disciplines (HVAC, electrical, controls, fire protection) Technical project coordination with customers and suppliers Collaboration with Engineering, Manufacturing, Deployment, Start-up and Commissioning teams. Proficient in reading customer specifications, such as MasterSpec format, and able to apply specifications to data center design. Problem solving and interpretation of customer requirements in proposed solutions Regional responsibility but required to coordinate globally with counterparts in other regions. Requirements: Bachelors Degree or equivalent degree in Engineering 5+ years experience in related role Proficient in Data Center design and the impact of each technical discipline mechanical, electrical, fire protection and BMS Understanding of relevant architectural and structural codes and standards. Knowledgeable of AIA project phases for design, construction and commissioning. Solution-based thinking that will incorporate a multitude of Mechanical and Electrical components to an end-customer deployment Excellent Communication Skills, both written and oral. Excellent Organizational Skills & Time Management Ability to multi-task Self Motivated PC skills: Office 365 cross-functional platform Teams, SharePoint 10-25% Travel for customer engagements, conferences, and trainings.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2-3 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course Work schedule : Rotational shifts ( 5 days WFO)

Job description Role & responsibilities 1. Provide tier 2/3 support for Office 365 issues, including email, OneDrive, SharePoint, Teams, and other Office 365 applications. 2. Manage and troubleshoot Office 365 services, ensuring optimal performance and security. 3. Assist in the deployment of Office 365 services. 4. Configure and manage security settings and policies within Office 365. 5. Monitor and manage Office 365 usage and performance using administrative tools and reports. 6. Provide support to end-users on Office 365 features and best practices. 7. Collaborate with IT team members to resolve complex technical issues. 8. Document support processes and maintain knowledge base articles. 9. Stay up-to-date with the latest Office 365 features, updates, and best practices. Preferred candidate profile 1. Bachelor's degree in Computer Science, Information Technology, or a related field. 2. 2 to 5 years of experience in IT support, with a focus on Office 365 administration. 3. Strong knowledge of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. 4. Experience with Office 365 deployment. 5. Proficiency in PowerShell scripting for Office 365 administration. 6. Familiarity with security and compliance features in Office 365. 7. Excellent troubleshooting and problem-solving skills. 8. Strong communication and interpersonal skills. 9. Ability to work independently and as part of a team. *Note-Should be comfortable to work in Night Shift and should have Good Communication Skills

Level 2 IT Service Desk Technician Job Description High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics Good knowledge of ITSM practices and tools Handle escalated calls from Level 1 technicians Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal. Work with other departments to resolve or escalate technical and non-technical issues. Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents. Log detailed work in ServiceNow ticketing system. Assign Incidents to appropriate teams when necessary. Effectively utilizes knowledge base and other resources to resolve issues. Create knowledge base articles for helping customers and other technicians resolve Working knowledge of MS Office365 preferred. Excellent oral/written communication and organizational skills required. Qualifications Bachelor s degree in computer/network engineering (preferred) or equivalent experience in a technical infrastructure role is required. 2 to 3 years experience conducting IT service desk support. Proven experience supporting Windows operating system in an IT environment. Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc. Proven knowledge of network connectivity and troubleshooting. Highly proficient with ServiceNow or any ITSM product is preferred. Strong interpersonal skills, detail oriented and able to manage tasks simultaneously. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work in a fast-paced environment and prioritize tasks effectively. A strong problem-solving mindset and the ability to adapt to new challenges. A+, Network+, or comparable certification preferred but not required. Job Overview Posted date : 27 Jun 2025 Location : Chennai, Tamil Nadu Experience : 2+ years

The Microsoft Office 365 Messaging Solution Architect will utilize the expert-level experience and knowledge of Office 365 architecture, administration, and best practice recommendations combined with a strong current and deep experience with Microsoft Exchange Server, Microsoft Office Communications Server, Microsoft Office SharePoint Server, Active Directory, and Forefront Identity Manager, to assist True Tandems customers with the design, development, and deployment of messaging and communication solutions. Key Functional Areas of Expertise Architects and consulting roles in the projects, Design and implementation, hands-on experience Technical specialization / External certifications Build the vital competency centers Excellent quality of delivery Build a portfolio of successful projects, references, and credentials Market research Technical Expertise 10 to 15 or more years of experience in Architecture and Designing solutions, Migrating on-prem Exchange to O365/Exchange Online. Eepertise on Migration tools like Bittitan, Quest etc. Experience working in a Transitional multi-supplier environment within a large-scale organization. Experience in leading significant technical solution design and development, leveraging existing tool suites, and proposing best-of-breed solutions. Must have strong hands-on experience working on Exchange Online Experience implementing M365 DLP, Cloud App Security, Defender, and Conditional Access To maintain Exchange Hybrid Co-Existence in a multi-Active Directory Forest/Exchange Org Topology To maintain Data Sovereignty compliance (GDPR) when Multi-Geo must have to be used Migrations from Lotus Notes & GroupWise, along with InterOrg (Exchange to Exchange) and GSuite/O365 Tenant to Tenant Migrations Migrations from SharePoint on-premises, Gsuite, and other CMS tools to SharePoint Online and OneDrive for Business Must have Architectural understanding of how Third Party Archive & Journaling Email Data (Enterprise Vault, Mimecast) on legal hold is migrated appropriately (to maintain Data Immutability) Must have Architectural Proficiency in integrating Microsoft and non-Microsoft Mobile Devices/Mobile Application Management & Unified Endpoint Management solutions with Exchange/Office 365 (Intune, Airwatch, Workspace One, etc.) as well as other third-party email-aware apps (Unified Communications/Messaging, Fax, Printer/Scanners) Must have Architectural Proficiency (Design, Build, Migrate) with Office 365 Email Protection Mechanisms: Microsoft and non-Microsoft Email Hygiene/Gateway Products (Proof-Point, Exchange Online Protection, Mimecast, etc.) SPF, DKIM, and DMARC (along with ARC) Office 365 Advanced Threat Protection, Must have an architectural understanding of Microsoft 365 protections CAS, DLP, ATP, AIP Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules Legal/Litigation Holds, Retention, Deletion, and Data Immutability Understanding of Message Retention and Data Compliance Requirements A complete knowledge of Microsoft 365 and the Collaboration technology stack Proficiency in all technical aspects of M365 implementation and Azure Active Directory (AAD) services are required. Strong communication skills –express key ideas and obtain tangible feedback from cross-functional team members and stakeholders. Hand- on experience with implementation, deployment, migration, and support of core M365 services, including (but not limited to): Exchange Online – including mailbox migration, EOP, and Exchange Administration

Manager IT Infrastructure, Mumbai 1. General Requirement: The key responsibility for this position would be managing internal IT Infrastructure of the Enterprise covering Central systems, End-User Compute devices. Candidate must possess good verbal, written and interpersonal communication skills, good listening, analytical, and problem-solving skills. 2. Responsibilities: The candidate will be responsible for Corporate IT Infrastructure Management for the Enterprise covering internal End-Users-facing Infrastructure both On-Prem and On-Cloud. Must be Hands-on in setting-up and management of Linux/Windows Servers OS and End-user Compute central services - such as IAM, SSO, MFA Threat Management, DLP, Patch Management, Web Security, CASB On-Cloud Collaboration services like Office365 End User Compute Infrastructure modernization across the Enterprise Deploy advanced Microsoft 365 Services including Enterprise and Mobility Maintenance of On-Premises and Azure Active Directory environments including Group Policies and Advanced Group Policy Management Leading initiatives for researching and deploying new applications Leading IT Projects related to Active Directory, Azure AD and O365 services Managing End User Compute Devices - Laptops/Desktops Lifecycle, End-user compute devices performance Managing Software Asset Management for the End-User Corporate IT Infra, using appropriate Tools Leading a team of skilled resources - both in-sourced and out-sourced, with focus on Outsourcing Managing Annual Budget, cost optimizations Collaborating with End-users, peers, Leadership, find innovative ways for adoption and deployments Work independently on assigned projects. as well as effectively and cooperatively with administrators, users, and vendors. Must be a solid technical resource, self-learner without much handholding The candidate shall have in-depth understanding of the implementation and administration processes to support the Office 365 suite of products (Azure AD, O365, SharePoint/OneDrive) etc. hands-on experience in setting up, managing MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite, Web security products like Zscaler Experience with Microsoft Active Directory in an enterprise environment Managed End-User Support Management with focus on internal customer delight 3. Qualifications: BE / B. Tech / B. Sc. / Diploma Leading Certifications from OEMs will be an added advantage. 4. Experience: 15+ years in IT Infra Management

Manager IT Infrastructure, Mumbai 1. General Requirement: The key responsibility for this position would be managing internal IT Infrastructure of the Enterprise covering Central systems, End-User Compute devices. Candidate must possess good verbal, written and interpersonal communication skills, good listening, analytical, and problem-solving skills. 2. Responsibilities: The candidate will be responsible for Corporate IT Infrastructure Management for the Enterprise covering internal End-Users-facing Infrastructure both On-Prem and On-Cloud. Must be Hands-on in setting-up and management of Linux/Windows Servers OS and End-user Compute central services - such as IAM, SSO, MFA Threat Management, DLP, Patch Management, Web Security, CASB On-Cloud Collaboration services like Office365 End User Compute Infrastructure modernization across the Enterprise Deploy advanced Microsoft 365 Services including Enterprise and Mobility Maintenance of On-Premises and Azure Active Directory environments including Group Policies and Advanced Group Policy Management Leading initiatives for researching and deploying new applications Leading IT Projects related to Active Directory, Azure AD and O365 services Managing End User Compute Devices - Laptops/Desktops Lifecycle, End-user compute devices performance Managing Software Asset Management for the End-User Corporate IT Infra, using appropriate Tools Leading a team of skilled resources - both in-sourced and out-sourced, with focus on Outsourcing Managing Annual Budget, cost optimizations Collaborating with End-users, peers, Leadership, find innovative ways for adoption and deployments Work independently on assigned projects. as well as effectively and cooperatively with administrators, users, and vendors. Must be a solid technical resource, self-learner without much handholding The candidate shall have in-depth understanding of the implementation and administration processes to support the Office 365 suite of products (Azure AD, O365, SharePoint/OneDrive) etc. hands-on experience in setting up, managing MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite, Web security products like Zscaler Experience with Microsoft Active Directory in an enterprise environment Managed End-User Support Management with focus on internal customer delight 3. Qualifications: BE / B. Tech / B. Sc. / Diploma Leading Certifications from OEMs will be an added advantage. 4. Experience: 15+ years in IT Infra Management

Manager IT Infrastructure, Mumbai 1. General Requirement: The key responsibility for this position would be managing internal IT Infrastructure of the Enterprise covering Central systems, End-User Compute devices. Candidate must possess good verbal, written and interpersonal communication skills, good listening, analytical, and problem-solving skills. 2. Responsibilities: The candidate will be responsible for Corporate IT Infrastructure Management for the Enterprise covering internal End-Users-facing Infrastructure both On-Prem and On-Cloud. Must be Hands-on in setting-up and management of Linux/Windows Servers OS and End-user Compute central services - such as IAM, SSO, MFA Threat Management, DLP, Patch Management, Web Security, CASB On-Cloud Collaboration services like Office365 End User Compute Infrastructure modernization across the Enterprise Deploy advanced Microsoft 365 Services including Enterprise and Mobility Maintenance of On-Premises and Azure Active Directory environments including Group Policies and Advanced Group Policy Management Leading initiatives for researching and deploying new applications Leading IT Projects related to Active Directory, Azure AD and O365 services Managing End User Compute Devices - Laptops/Desktops Lifecycle, End-user compute devices performance Managing Software Asset Management for the End-User Corporate IT Infra, using appropriate Tools Leading a team of skilled resources - both in-sourced and out-sourced, with focus on Outsourcing Managing Annual Budget, cost optimizations Collaborating with End-users, peers, Leadership, find innovative ways for adoption and deployments Work independently on assigned projects. as well as effectively and cooperatively with administrators, users, and vendors. Must be a solid technical resource, self-learner without much handholding The candidate shall have in-depth understanding of the implementation and administration processes to support the Office 365 suite of products (Azure AD, O365, SharePoint/OneDrive) etc. hands-on experience in setting up, managing MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite, Web security products like Zscaler Experience with Microsoft Active Directory in an enterprise environment Managed End-User Support Management with focus on internal customer delight 3. Qualifications: BE / B. Tech / B. Sc. / Diploma Leading Certifications from OEMs will be an added advantage. 4. Experience: 15+ years in IT Infra Management

Manager IT Infrastructure, Mumbai 1. General Requirement: The key responsibility for this position would be managing internal IT Infrastructure of the Enterprise covering Central systems, End-User Compute devices. Candidate must possess good verbal, written and interpersonal communication skills, good listening, analytical, and problem-solving skills. 2. Responsibilities: The candidate will be responsible for Corporate IT Infrastructure Management for the Enterprise covering internal End-Users-facing Infrastructure both On-Prem and On-Cloud. Must be Hands-on in setting-up and management of Linux/Windows Servers OS and End-user Compute central services - such as IAM, SSO, MFA Threat Management, DLP, Patch Management, Web Security, CASB On-Cloud Collaboration services like Office365 End User Compute Infrastructure modernization across the Enterprise Deploy advanced Microsoft 365 Services including Enterprise and Mobility Maintenance of On-Premises and Azure Active Directory environments including Group Policies and Advanced Group Policy Management Leading initiatives for researching and deploying new applications Leading IT Projects related to Active Directory, Azure AD and O365 services Managing End User Compute Devices - Laptops/Desktops Lifecycle, End-user compute devices performance Managing Software Asset Management for the End-User Corporate IT Infra, using appropriate Tools Leading a team of skilled resources - both in-sourced and out-sourced, with focus on Outsourcing Managing Annual Budget, cost optimizations Collaborating with End-users, peers, Leadership, find innovative ways for adoption and deployments Work independently on assigned projects. as well as effectively and cooperatively with administrators, users, and vendors. Must be a solid technical resource, self-learner without much handholding The candidate shall have in-depth understanding of the implementation and administration processes to support the Office 365 suite of products (Azure AD, O365, SharePoint/OneDrive) etc. hands-on experience in setting up, managing MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite, Web security products like Zscaler Experience with Microsoft Active Directory in an enterprise environment Managed End-User Support Management with focus on internal customer delight 3. Qualifications: BE / B. Tech / B. Sc. / Diploma Leading Certifications from OEMs will be an added advantage. 4. Experience: 15+ years in IT Infra Management

Manager IT Infrastructure, Mumbai 1. General Requirement: The key responsibility for this position would be managing internal IT Infrastructure of the Enterprise covering Central systems, End-User Compute devices. Candidate must possess good verbal, written and interpersonal communication skills, good listening, analytical, and problem-solving skills. 2. Responsibilities: The candidate will be responsible for Corporate IT Infrastructure Management for the Enterprise covering internal End-Users-facing Infrastructure both On-Prem and On-Cloud. Must be Hands-on in setting-up and management of Linux/Windows Servers OS and End-user Compute central services - such as IAM, SSO, MFA Threat Management, DLP, Patch Management, Web Security, CASB On-Cloud Collaboration services like Office365 End User Compute Infrastructure modernization across the Enterprise Deploy advanced Microsoft 365 Services including Enterprise and Mobility Maintenance of On-Premises and Azure Active Directory environments including Group Policies and Advanced Group Policy Management Leading initiatives for researching and deploying new applications Leading IT Projects related to Active Directory, Azure AD and O365 services Managing End User Compute Devices - Laptops/Desktops Lifecycle, End-user compute devices performance Managing Software Asset Management for the End-User Corporate IT Infra, using appropriate Tools Leading a team of skilled resources - both in-sourced and out-sourced, with focus on Outsourcing Managing Annual Budget, cost optimizations Collaborating with End-users, peers, Leadership, find innovative ways for adoption and deployments Work independently on assigned projects. as well as effectively and cooperatively with administrators, users, and vendors. Must be a solid technical resource, self-learner without much handholding The candidate shall have in-depth understanding of the implementation and administration processes to support the Office 365 suite of products (Azure AD, O365, SharePoint/OneDrive) etc. hands-on experience in setting up, managing MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite, Web security products like Zscaler Experience with Microsoft Active Directory in an enterprise environment Managed End-User Support Management with focus on internal customer delight 3. Qualifications: BE / B. Tech / B. Sc. / Diploma Leading Certifications from OEMs will be an added advantage. 4. Experience: 15+ years in IT Infra Management