226 Office 365 Jobs - Page 7

ROLE: System Support Administrator Experience: 3 - 4 Yrs Work Location: Chennai (Guindy) Work Mode: Work From Office Key Responsibilities: Provide day-to-day support, administration, and maintenance of Windows OS, Office 365, and Azure AD environments. Manage user accounts, permissions, and security groups using Active Directory. Monitor, configure, and troubleshoot firewalls, DLP, and antivirus systems to ensure IT security. Perform system backups, patch management, and system health checks. Troubleshoot hardware, software, and network issues for end-users. Ensure system compliance with ISO standards and assist with internal/external IT audits. Administer and support Office 365 services including Exchange Online, Teams, and OneDrive. Support identity and access management through Azure Active Directory. Collaborate with cross-functional teams to implement IT policies and security best practices. Maintain up-to-date documentation of IT infrastructure, configurations, and processes. Key Skills: Strong knowledge of Active Directory and Windows OS environments. Proficient in Office 365 administration and support. Hands-on experience with firewalls , DLP , and antivirus solutions. Familiarity with ISO standards and IT security compliance requirements. Working knowledge of Azure Active Directory and cloud-based services. Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. hinafathima.k@cspl.com or Kindly WhatsApp your resume @9150064599

1. Qualification Graduate / Engineer in any discipline Diploma/ degree in Hardware & Networking Microsoft certification will be an added advantage 2. Experience 1-2 years of experience Extensive Knowledge of Microsoft related products and components (Active Directory, Microsoft Outlook, Microsoft System Centre Configuration Manager) Good to have Microsoft Dynamics AX, Android/iOS experience Knowledge of ITIL Framework Good knowledge of hardware (Laptop, desktops) 3. Skills Excellent written and verbal communication skills Customer & service focus Self-driven and proactive Team player 4. Travel Based on assignments 5. Roles & Responsibilities Day-to-day support of IT systems and users. Keep track and resolve incoming cases in the IT service management system. Assist with onboarding and offboarding of users. Organize and conduct end-user training. Install and support approved software. Update local stakeholders on ongoing issues, system changes, and projects. Assist with mapping, ordering, registration, configuration and return of IT equipment. Provision, install, and configure PCs, phones, video conferencing equipment, and more. Work closely with KONGSBERG IT centrally to ensure efficient operations. Assist KONGSBERG IT centrally with local infrastructure and maintenance tasks. Ensure that cabling, networks and other IT equipment are in accordance with KONGSBERG IT's specifications, requirements and applicable security regulations. Assist as an IT resource in local projects.

Role & responsibilities Identity and Access Management (IAM): Administer and maintain IAM solutions to ensure secure and appropriate access to organizational resources. Implement and manage user provisioning, de-provisioning, and access reviews across cloud and on-premises systems. Support the integration of IAM with Office 365, Azure AD, and other enterprise applications. Create New Conditional Access Policies to cater to business needs and well as Review and optimize Conditional Access Policies Monitor and respond to IAM-related incidents, ensuring timely resolution and documentation. Collaborate with internal teams to enforce role-based access controls (RBAC) and least privilege principles. Participate in IAM-related projects such as onboarding new applications, automating access workflows, and enhancing authentication mechanisms (e.g., MFA, conditional access), Secret and Certificate rotation etc. Maintain and update IAM documentation, including process flows, SOPs, and technical configurations. Office 365 Administration: Perform day-to-day administration of Office 365 services including SharePoint Online, PowerApps, Teams etc. Configure and manage Office 365 security features such as Data Loss Prevention (DLP) and Defender for Office 365. Support compliance initiatives by maintaining audit logs, retention policies, and access controls. Assist in troubleshooting and resolving Office 365-related issues and service requests. Work with the Security Operations team to ensure Office 365 logs are integrated into SIEM and relevant alerts are generated. Preferred candidate profile: Education: Bachelors degree in Computer Science, Information Technology, Cybersecurity, or a related field. Experience: 4+ years of experience in IT Security with a strong focus on Identity and Access Management and Office 365 administration. Hands-on experience with Azure AD, Conditional Access, MFA, and IAM lifecycle processes. Experience managing Office 365 tenants and security configurations. Familiarity with Defender for Office 365 and Microsoft compliance tools. Skills: Strong understanding of IAM principles, RBAC, and authentication protocols. Proficiency in Microsoft PowerShell for automation and administration tasks. Experience with Microsoft Graph API is a plus. Solid troubleshooting and analytical skills. Effective communication and collaboration abilities. Ability to manage multiple operational tasks and project deliverables simultaneously. Good to have: MS-102 or equivalent Microsoft certification. Benefits Highlights: 5 Days working in a Fast-paced work environment. Work directly with the senior management team Reward and Recognition Employee friendly policies Personal development and training Health Benefits, Accident Insurance Potential Growth for you! We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your manager who will act as your career coach and guide you in your career goals and aspirations. Location The position is based at Egon Zehnders KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32 EZ Commitment to Diversity & Inclusion Egon Zehnder aims for a diverse workplace and strives to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration. Egon Zehnder is an Equal Opportunity Employer Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Skills:- Active Directory, Office 365, MS outlook Grad with 1 yr in International Voice CTC:-Upto 4 LPA Working Days 5 days working, 2 days rotational off Location:- E. City Bangalore Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Office 365 - SharePoint Online. .

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Office 365 - SharePoint Online.

Electrical Drafter - T&D Roles and responsibilities Electrical drafters will closely work with project engineers on the design/ red line mark ups. Preparation of a Plan & Section drawing. Work on Single line diagrams, Panel elevation, Schematic and Wiring diagrams. Demonstrate good knowledge of CAD standards and best practices. Learn and successfully apply company, client, and project drafting standards and procedures. Adhering to the quality standards of the client. Provide technical guidance to junior drafters in the team on software. All other duties as assigned. Qualifications Qualifications Diploma in Electrical Engineering Preferred having 2 to 4 Years of Exp in Electrical field. Expert in CAD software including Autodesk AutoCAD, and MicroStation. Should be familiar with Bluebeam, Adobe Acrobat, and Office 365. The candidate should have excellent oral and written communication skills. Preferred experience in 3D design like Revit or Inventor. Working knowledge of Microsoft Visio would be an added advantage. Working Knowledge on AutoCAD Electrical is an added advantage.

Need minimum 1 year experience in technical support (voice ) 5 days working Location: Gurugram 1 side cab grad/ undergrad both can apply Salary upto 8 lakh (hike on last drawn) Interested may contact or share references: Taranpreet Kaur: 7217649106 Required Candidate profile Excellent communication skills, should be okay with rotational shifts

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with min 1 year experience in Cloud Support (InTune, Azure, O365,AWS) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Experience Required : Graduate with min 1 year experience in Cloud Support (InTune, Azure, O365,AWS) Certifications : > Candidate Must Have 2 Complete Certifications (Azure, Microsoft 365, Dynamics 365, MCSE,/MCITP and ITIL) *Note : 18 Months Service Agreement

Role & responsibilities You will be the central tech enabler for our ERP + CRM platforms, supporting our operations across 3 factories and HO. This is a critical role reporting directly to senior management. ERP Responsibilities (Exactly ERP SAP Inspired) : Day-to-day ERP support for Finance, Sales, Purchase, Production, QC modules Handle user creation, data corrections, error debugging, and backup Coordinate with ERP vendor for issue resolution and process enhancements Support monthly closing, costing, stock, and interplant transfer reports Ensure database hygiene and ERPTally sync integrity CRM Responsibilities (Salesforce) : Manage Salesforce CRM users, leads, dashboards, and reporting Support Sales team across India with real-time CRM visibility Train users, handle troubleshooting, coordinate with Salesforce partner Automate follow-ups and build quote pipelines with CRM features IT Infra & Security Oversight : Oversee email (Office 365 / G-Suite), firewall, LAN/WAN, VPN Ensure VM/server backups, uptime, antivirus, printer/PC support Vendor management for IT hardware/software licenses Preferred candidate profile We are looking for a tech-savvy, hands-on ERP & CRM professional with a balanced understanding of Exactly ERP (or similar custom ERPs like SAP B1/Lighthouse) and Salesforce CRM . The ideal candidate must be self-driven, process-oriented, and capable of handling system-level troubleshooting while supporting multi-location operations. Must-Have Experience : 7+ years in IT/ERP/CRM roles, preferably in a manufacturing company Proven hands-on role in Exactly ERP (or similar SAP-like ERP systems) Strong understanding of ERP modules: Sales, Purchase, Finance, Production, QC CRM experience with Salesforce user management, reports, leads, dashboard Capability to resolve user issues independently and coordinate with ERP/CRM vendors Experience in data backup , user management , and server performance monitoring Additional Desirable Skills : Familiarity with Office 365 / G-Suite , firewall security , LAN/WAN Salesforce admin certification is a bonus Excellent Excel reporting and MIS preparation Able to handle multi-location coordination, remote support, and documentation Personality Traits : Problem solver with practical tech sense Strong communicator (can explain to non-tech departments) Reliable, stable, and disciplined Able to manage under pressure and meet monthly IT closing/reporting deadlines

The Technical Account Manager Opportunity: A Technical Account Manager (TAM) specializing in enterprise identity, including Okta s Workforce Identity Cloud (WIC), Customer Identity Solution (Okta CIAM) and adjacent technologies. The TAM will provide Okta s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta s solutions translate to business value. This role is for the Workforce Identity Cloud product, whereby you will support WIC and CIS customers. The TAM specialization requires an understanding of hybrid scenarios that capitalize on Okta s ability to manage authentication, authorization, and lifecycle management capabilities for SaaS, on-premise, and custom enterprise applications. You Will: Advise customers on best practices and product adoption in a post-sales capacity Partner with Customer Success Managers as their technical counterpart in a broad portfolio of accounts, primarily in mid-market and enterprise segments Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements Maintain focus on increasing subscription adoption, customer satisfaction and retention Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality Take and respond to reactive questions from Customer Success Managers Establish strong personal relationships on key accounts with decision-makers and stakeholders Participate in content creation for both internal and external enablement of staff and customers Requirements: 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space Ability to work US Time Zone (preference) Working proficiency in the following core IAM areas: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect) Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols) Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc) SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc) Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc) Familiarity with IAM solution providers is strongly desired. Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, Product Management or similar role. Understanding of common software development practice. Understanding of identity and surrounding technologies. Strong business acumen, history of success owning enterprise segment customer relationships and escalations Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO Ability to track and influence customer behavior and health metrics across a portfolio of accounts This position can be located remotely but may require some travel (under 20% of the time) Education: BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required

Hiring for International Technical Support (Voice / Email / Chat) Require Exp: Min. 6 months into International Technical Support Skills: Technical Troubleshooting, Customer Service, L1 Technical Support, Service Desk Must have excellent communication skills CTC: Up to 5-6 LPA Location: Noida Qualification: Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners CONTACT: Archana- 9531592641

What you will do In this vital role you will work for the Manager of Endpoint Security, in direct support of the global endpoint management group. This position will provide essential services that enable us to better pursue our mission. Amgen is searching for a Specialist Security Engineer covering Email and Data Loss Prevention (DLP) technologies. This role will work for the Manager of Data Security in direct support of the global email management group. This position will provide essential services that enable us to better pursue our mission. Specialist Security Engineers operate, lead, and improve Amgens email security and email DLP solutions. In our Data Security team, they will identify emerging risks related to changes in communications technologies, advise management, and develop technical remediations to address those risks. Specialists lead the development of processes and procedures for multiple solutions which enable business units to identify and remediate data exposures. They run multiple projects simultaneously to implement and improve the data security protections and use advanced analytics to demonstrate success. This engineer will play a key role in educating technologists and business leaders about the security strategies that both protect and enable business processes related to cloud data handling. Lets do this. Lets change the world. In this vital role you will: Designs, operates, maintains, and enhances capabilities for the technical systems that ensure protection of email for all Amgen global operations. Identifies new risk areas for data and plans controls to mitigate those risks. Researches new technologies, processes, and approaches based on industry practices and recommends future plans for data protection. Includes developing and implementing the roadmap for migrating DLP & email controls into the cloud. Authors procedures and guidelines and advises on policies related to email and data protection requirements and remediation or investigation of violations. Develops and conducts training on email protection technologies for operations staff. Educates business leadership about data risk. Consults to other technology groups on email protection strategies and recommends appropriate points of both technical and process integration. Partners with the Manager of Data Security to collaborate closely with legal and human resources leadership on violation remediations. Collaborates with cloud strategy leaders and business unit leadership to ensure that email and data protection are incorporated by design into new business projects. Collaborates with Data Security Engineers to integrate data protection technology into the operations of traditional Data Loss Prevention operations. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree OR Masters degree and 4 to 6 years of Information Security or Information Technology experience OR Bachelors degree and 6 to 8 years of Information Security or Information Technology experience OR Diploma and 10 to 12 years of Information Security or Information Technology experience Preferred Qualifications: Familiarity with one or more security frameworks, especially in regulated environments. Holds or is actively seeking one or more security related certifications, preferably with a focus on cloud technologies or data protection. Proficiency specifying requirements for technical systems, as well as designing, implementing, and operating those systems. Expertise in global IT operations, including an understanding of regulatory and cultural differences encountered when dealing with international peers and customers. Demonstrated competence maintaining email systems and applications on Windows, MacOS & iOS based operating systems. Skill with elements of the O365 services, including hosted and on-prem exchange, Azure Information Protection (AIP), Microsoft Information Protection (MIP), Microsoft 365 Security, Microsoft Defender for Office 365, Microsoft Defender for Endpoint, and related security and compliance features. Basic capabilities with programming or scripting languages. Skill with elements of the O365 services, including hosted and on-prem exchange, Azure Information Protection (AIP), Microsoft Information Protection (MIP), Microsoft 365 Security, Microsoft Defender for Office 365, Microsoft Defender for Endpoint, and related security and compliance features. Understanding of mail technologies from a security perspective including the security risks associated with mail and collaboration tools. Experience deploying and configuring related M365 applications such as OneDrive, Teams, Defender and SharePoint Online Good-to-Have Skills Experience crafting the basic cryptographic controls associated with email protection. Working knowledge of programming or scripting languages such as Powershell Experience with project management workstream leadership, preferably using Agile methodology Deep knowledge of the principles of Data Protection, including availability, integrity, and confidentiality of data. Work Hours This position requires you to work from 2:00pm to 10:00pm IST. Professional Certifications: Systems Security Certified Practitioner (SSCP) or Security+ SANS Certifications Soft Skills: Excellent analytical and troubleshooting skills Highly motivated and able to work effectively under minimal supervision Strong written and verbal communication skills in English Successful management of multiple priorities Effective working with global, virtual teams Team-oriented, placing priority on the successful completion of team goals.

Sikich is seeking a NOC Analyst (NOC Level 1) within our Managed Services team to play a crucial role in supporting the monitoring, analysis, and resolution of network and system incidents for our diverse client base. As a Junior NOC Analyst, you will contribute to the smooth operation of our managed services offerings by assisting in incident response, providing infrastructure support, and ensuring effective system monitoring. About the firm Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients businesses. Primary Job Responsibilities Client-Focused Incident Management: Serve as the initial point of contact for monitoring network and system alerts across multiple client environments. Assist in the identification and resolution of basic network and system incidents, escalating more complex issues to senior team members as needed. Collaborate with internal teams to ensure timely and effective resolution of incidents, minimizing service impact. Use available tools and resources to diagnose and provide clear recommendations for basic technical issues. Track and document incidents to identify patterns or recurring issues, contributing to ongoing improvements. Support and Monitoring: Proactively monitor client systems for potential issues, responding to alerts and preventing downtime and disruptions. Utilize screen sharing and remote-control tools to assist clients with technical issues and gather information for escalation. Create and maintain detailed records of client interactions, issues, and resolutions in the ticketing system. Skill Development: Seek guidance and mentorship from senior NOC analysts to develop your technical skills and understanding of infrastructure support. Participate in knowledge-sharing sessions to enhance your skills and understanding of client-specific environments. Client Documentation and Communication: Maintain accurate documentation of incident response procedures and best practices tailored to each client's environment. Provide clear and timely updates to clients regarding the status of their issues, ensuring high levels of customer satisfaction. Policies and Procedures: Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Follow established guidelines and best practices to ensure quality and consistency in support. After-Hours Support: Participate in after-hours on-call rotation as required to support client needs outside of regular business hours. Requirements 1+ years of experience troubleshooting infrastructure systems, with a preference for experience in Managed Services environments. Familiarity with PSA & RMM toolsets such as ConnectWise Manage, LabTech/ConnectWise Automate and LogicMonitor is a plus. Basic experience with computers, network, storage, and backup systems, with an emphasis on foundational knowledge in these areas. Experience in support and administration of Office 365, Azure, and Microsoft Cloud services, with additional experience in CSP (Cloud Solution Provider) environments being a plus. Strong troubleshooting skills for handling day-to-day technical requests and issues. Certifications from Microsoft, particularly those related to Azure, are ideal. Certifications from other vendors such as HP, Cisco, or similar are also beneficial. Benefits of being a part of the team Family Health Insurance including parents Life & Accident Insurance Maternity/paternity leave Performance-based incentives Referral Bonus program Exam Fee Reimbursement Policy Indian festival holidays 5 days working week Doctor's Consultation

Excellent communication skills Good attitude, punctual and disciplined Multitasking abilities Typing Speed must be above 30 words per minute Proven experience as a data entry clerk Excellent knowledge of word processing tools 2 Year -3 Year of experience with Office 365 (MS Office Word, Excel, etc) Basic understanding of Databases Good command of English both oral and written and customer service skills Great attention to details

Min 2 Yr Exp Into Technical Support (International Voice) Must Have - Service Desk,Active Directory,Servicenow CTC - Up to 6 LPA 24*7 US Rotational Night Shift/5 Days Working 2 Days Rotational Off Location - Bangalore contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowances and Incentives

Openings for System Admin Location : Ghanoli Qualification : Graduate Experience : Min 3+ years Installation & troubleshooting of Server. Should know installation of Windows Server operating system. Basic knowledge of Cloud Computing. Server admin and Office 365 Troubleshooting of Windows Server OS. Experience with SAN Storage. Experience with Active Directory. Knowledge of DNS & DHCP. Knowledge of Security Products like Antivirus, DLP & Data Backup. Good Communication Skills, Has experience in providing support to Sr. Management. Willing to provide remote support Email id : albina.shere@pentagon.co.in

Location : Pune/Mumbai/Bang,Hyderabad Notice Period : Immediate Employment Mode : Contract to Hire Working Mode : Hybrid Job Description Designing and developing custom SharePoint solutions to meet specific business needs. Implementing and configuring SharePoint features and functionalities Developing, modifying, and maintaining custom web parts, master pages, and content types. Creating and deploying workflows to automate business processes. Creating and deploying workflows to automate business processes. Integrating SharePoint with other Microsoft products, such as Office 365, and third-party applications Providing technical support and troubleshooting for SharePoint-related issues Maintaining and updating SharePoint security policies Ensuring data integrity and managing backups. Developing and maintaining documentation for SharePoint applications. Monitoring SharePoint software for glitches or problems and troubleshooting issues promptly. Performing version updates and upgrades Configuration and Maintenance - SharePoint Administration Services User Management and Permissions - SharePoint Administration Services Content Management - SharePoint Administration Services Storage and Performance - SharePoint Administration Service

Overview We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems.

Translate ideas&designs into running code Automate business processes using Office 365 Power Automate,Power Apps,Power BI Perform softwaredesign,debugging,testing,deployment Implement custom solutions leveragingCanvasApps,Model-Driven Apps,Office 365 Required Candidate profile production-level app development exp using PowerApps,Power Automate,Power BI Exp in C#, JavaScript, jQuery, Bootstrap, HTML Exp in SAP HANA,ETLprocesses,data modeling,data cleaning,data pre-processing

Immediate Openings on # AVD and MS O365 Implementation _Bengaluru_Contract Skill : AVD and MS O365 Implementation Notice Period: Immediate Employment Type: Contract Job Description: Experience with implementation of Microsoft Cloud hosted AVD solution and O365 upgrades C1 | Manager 1 | 6- 8 years of experience Job Description O365 User Migration Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills (Should be 2 - 4 only) Hands-on experience, managing below technologies: a) Windows Operating system b) MS Exchange c) Office 365 d) AD e) Azure AD f) Group Policy Management g) DNS h) DHCP i) PKI j) PowerShell Scripting k) VMWare VM Management O365 L3/L4 Administration Windows Family Operating Systems: Windows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management.

Greeting from Datamark BPO Service!!! Position: Senior IT Manager Experience : 10 Yrs+ Primary Responsibilities: Team Management: Collaborate with the IT Director to mentor IT Managers and team leads, promoting leadership development, accountability, and succession planning. Establish performance goals and development plans for IT managers, ensuring alignment with organizational objectives and individual career progression. Lead and manage a team of IT professionals, including recruitment, training, and performance evaluation. Delegate tasks and projects effectively, ensuring timely completion and high-quality deliverables. Establish and maintain a positive, productive relationship with operations, Software Development, Sales, Marketing, Client partners, and staff. Ensure technical staff members adhere to IT system and security policies and standards. Develop technical staff competencies through coaching and training. Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing. Promote a culture of continuous improvement and operational excellence across all IT teams through mentorship and structured feedback loops. Technology Strategy and Planning: Participates in the development of DATAMARK's IT strategy aligned with overall business goals and other DATAMARK IT organizations. Maintain and communicate the strategy via the IT technology roadmap document. Identify, recommend, and communicate technical solutions and improvements to enhance operational efficiency and effectiveness. Stay current with industry trends and technological advancements to ensure DATAMARK remains competitive. Execute plans for continuous improvement in coordination with management and other key stakeholders. IT Infrastructure Management: Oversee the implementation, and maintenance of the organization's IT infrastructure, including user devices, email systems, applications, tools, hardware, software, networks, and servers. Ensure the availability, security, and scalability of IT systems and resources. Manage relationships with external vendors and service providers to ensure the effective delivery of IT services. Information Security and Data Protection: Coordinate with the Security department to implement IT security policies, procedures, and best practices to safeguard DATAMARK's data and systems. Respond to potential security risks and vulnerabilities and take appropriate measures to mitigate them. Stay informed about data protection regulations and ensure compliance with relevant laws and standards. Maintain and monitor backup systems; ensure all DATAMARK and client systems and data backups; ensure proper backup frequency, retention, and offsite storage. Budgeting and Resource Allocation: Manage the IT department's budget, ensuring cost-effective use of resources. Evaluate and recommend IT investments, such as hardware, software, and services, based on DATAMARK's needs and financial constraints. Prepare cost-benefit analysis reports to communicate with management about new technologies, upgrades, and ongoing equipment refreshes. Coordinate with the purchasing department to continuously evaluate vendors to ensure they offer the best possible service and value. IT Support and Troubleshooting: Provide technical guidance and support to end-users, promptly address and resolve IT-related issues and ensure the team documents incident details in DATAMARK's ITSM tool. Coordinate with the Global IT Support Desk staff and local IT resources to ensure the effective delivery of support services. Implement and maintain IT incident management, change management, problem management, and asset management processes that align with ITIL best practices. Measure, monitor, and maintain the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA). Ensure effective management and maintenance of IT asset inventories. Project Management: Execute, and monitor IT projects to ensure delivery within scope, budget, and timeline. Collaborate with stakeholders to gather requirements, define project objectives, and manage expectations. Track project progress, identify potential risks or issues, and take corrective actions as needed. Documentation and Reporting: Maintain accurate and up-to-date documentation of IT systems, processes, and procedures. Prepare regular reports and presentations on IT operations, projects, and key performance indicators (KPIs) for management review. Communication: Facilitate cross-functional collaboration by aligning IT leadership with other departmental heads to drive enterprise-wide initiatives. Notify key stakeholders of downtime, outages, and changes to the technology environment. Occasional travel All other duties as assigned Minimum Qualifications: Education Requirements: Bachelor's degree in computer science preferred; equivalent work experience may be considered Field Experience: At least 10 years of experience in the IT field Position Experience: At least 5 years of experience in an IT Management position, leadership experience in a 24x7 department supporting physical IT Infrastructure (computer, network, storage) Experience managing IT technical staff Experience managing IT projects Strong problem-solving skills are required. Strong communication skills are required. Experience working with stakeholders to communicate issues while balancing business expectations. Experience working with network architecture and client server technology; system procedures, and system performance monitoring Expertise with implementing, configuring, and testing solutions Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Preferred Qualifications: Experience with or knowledge of programming languages and System operating systems (Linux, Office 365, MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery At least 5 years of experience in Network management At least 5 years of experience in Windows and Servers support Multilingual (Local Language, English, and Spanish) Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. Background of IT delivery in multiple industries and locations. If you are interested please share your updated resume to jagadish.jayavel@datamark.net or Contact us 9500681139. Regards, Jagadish J Recruiter - HR Karunaa Conquest- IT Park, 5th Floor, # 7 Part, M.T.H Road Ambattur Industrial Estate, Ambattur, Chennai, Tamil Nadu, 600058 India M : 9500681139 www.datamark.net

Linux Server Administrator / Technical Support Engineer - Vacancies for FRESHERS (Level-1 / Those who completed the courses or learnt on their own) & EXPERIENCED (Level-2 & Level-3 / Those who have experienced in WEB HOSTING Domain only) System Engineer or System Administrator (Linux / Windows) who is familiar or interested to work with Linux Servers / Windows Servers / Mail Servers / Web Servers technical skills. Any courses/certification like RHCSA, RHCE, LAMP, CCNA, LINUX / CLOUD ADMINISTRATION Courses are preferable. For FRESHERS (L1) with better English communication skills for Voice & Non-Voice Technical Support. * More attentive & capable of Technical and Communication training programs provided by the organization. Understand the purpose of training process and tests given during the training process on Linux, Apache, MySQL, PHP, DNS, etc., Responsibilities Capable of understanding the training & Nature of works on Job Responsibilities. Install and Configure WINDOWS/LINUX Systems and Software with troubleshooting skills. Create, Manage Cloud Servers, Mail Servers, and ability to understand Cloud Technologies. (Ex: AWS, Azure, etc.) Ability to understand both Technical & Sales queries by customers and analyse the system according to the requirements. Perform Server Update and Maintenance on timely basis, Ensure System Backups. Monitor Server Performance and Troubleshoot Errors. Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers. Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients. Microsoft Office-365 Management & Support for Level-1. G-Suite Management & Support for Level-1. Provide cyber security by Penetration Testing & Prevent from Hacking methodologies. Capable for Rotational shifts (Morning / Forenoon / Evening / Night) as its 24 X 7 organization & Adoptable for the working environment & Night Shifts. Provide Technical Support and Guidance to customers after troubleshooting technical difficulties. Maintain the System Security, identify threats and install / configure Software. Knowledge on Shell / Bash scripting and cronjobs. Strong Interpersonal and Oral/Non-Oral English Communication skills to Handle Chats & Mails. To be Sincere and Honest towards the Job Responsibilities. Perks and Benefits Other Allowances Negotiable Based on Availability & Experience.

Job Description- System Engineer An experienced and motivated System Engineer to oversee and manage a range of functions related to Vessel IT Infrastructure. This role will involve direct responsibility for System Monitoring & Alerts on Sophos, SOP Documentation, Monitoring Patch Management, Backup Exercises, Co-ordinate Penetration testing. The successful candidate will play a key role in ensuring the reliability, security, and efficiency of our Vessel security Operations, reporting to group information Security manager in Singapore. To ensure a seamless transition and effective integration of the candidate into the work operations required knowledge transfer will be conducted at the location. Roles & Responsibilities: Formulate, develop, implement, comply, and enforce IT related policies, processes, guidelines, protect IT computer networks (computer workstations, computer servers, printers, wireless systems etc.) and application systems (online, database etc.) against computer intrusions, unauthorized access, and other malicious misuses. Familiarity with tools such as ConnectWise, Sophos, Rapid 7, Freshdesk (Ticketing System), OneNet, and similar platforms is advantageous. Deal with Tier 2/3 problem-solving in a timely efficient manner Lead the creation, review, and maintenance of Standard Operating Procedures (SOPs) related to IT operations. Ensure documentation is up-to-date, accessible, and aligns with industry best practices. Execute a vulnerability management strategy across all environments as directed by the group, coordinate with vendor for implementations and validate successful implementation. Plan, execute, and assess regular backup and disaster recovery exercises to maintain data integrity and system resilience. Continuously refine backup strategies and disaster recovery plans based on exercise outcomes. Mentor, and fostering a culture of collaboration and continuous improvement. Provide guidance, set objectives, conduct performance evaluations, and promote professional growth.

Requirements: Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate's degree. Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred. Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently. Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones. Clear understanding of elevated permissions, registry changes, and Active Directory systems. Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed. Interest in applying technology systems to business processes and thriving in a team-oriented environment. Preferences: 0-1 year in IT Support or related field Any graduate (preferably with a background in Computer Science or Information Technology) Excellent verbal and written communication skills must be comfortable interacting with teams based in the US Solid understanding of basic computer operations and troubleshooting Familiarity with Windows 10/11 environments Basic knowledge of Microsoft Office 365 tools and functionality What We Offer: Exposure to international stakeholders and global IT practices Opportunities for learning and professional growth Supportive and inclusive work culture