226 Office 365 Jobs - Page 3

Responsibilities: Perform real time security monitoring and incident response activities across the networks, leveraging a variety of tools and techniques Create and improve Incident Response Playbook Perform post incident reviews to improve and tune Halma s incident response capability Provide support to the team members while investigating alerts escalated by MSSP & work closely with Leads. Provide support in the area of Azure Active directory, Intune (conditional access/MDM), single sign on and Multifactor Authentication, Microsoft Defender for Endpoint, Microsoft Defender for Server, Office 365 email security. Monitor and respond to security incidents for Halma PLC and Subsidiary companies. Interact with end-users and IT Managers of Halma and Subsidiary companies during investigations, to raise awareness and training opportunities. Create and Maintain KB articles & SOPs for all the applications related to SOC to ensure security best practices in the team. Should be able to work on Incident and Security Reports Independently. Experience (exposure): Total experience 3-5 years Exposure to security technologies including Incident Response, Microsoft Defender, Azure Sentinel. Knowledge of network fundamentals TCP/IP, SSL/TLS, DNS, DHCP. Hands on experience to Microsoft technologies like 365 ATP Defender, Endpoint Manager (Intune- conditional access/MDM/MAM) and KQL knowledge.

Location: Gurgaon Experience: 4+ years. Job Description We are looking for a Power Platform Developer who can work on SharePoint Online and O365 offerings like PowerApps, Power Automate, Power BI etc. A successful candidate for this position will be able to demonstrate proficiency with the design, development and implementation of Microsoft SharePoint solutions and exhibit strong technical aptitude as well as project management, documentation and communication skills. Please find below the skill and responsibilities required for this role: Responsibilities Ability to analyze customer needs, document requirements, and design technical solutions. Design and implement Office 365 and related technologies including but not limited to SharePoint, Power Apps and Power Automate Assist in guiding and training end-users Must be able to lead technical meetings and discussions Must be a self-starter with the ability to work independently and in a collaborative team environment Excellent people skills with ability to handle difficult situations. Skills and Qualifications Must have 4+ years of experience with deep understanding of Microsoft collaboration & productivity stack including Office 365 SharePoint Online, workflows, Power App and Power Automate. Proficient understanding of client-side scripting and JavaScript frameworks including jQuery, Rest API SharePoint Development certification will be an added advantage SharePoint Framework (SPFx) experience will be an added advantage Good problem-solving skills and interpersonal skills Should have good written and verbal communication.

Role & responsibilities Work as a system engineer to handle IT Support activities for below responsibilities. a. End user Support b. Hardware Support c. Helpdesk Management d. Cloud Administration (office 365, Azure, AWS) e. Server Administration f. Anti-virus Administration g. ME Desktop Central administration, Application/Software deployment h. License Management i. IT asset management 2. Need to work in shift timings as per business requirement Preferred candidate profile 1. Knowledge on Windows desktop, laptop, servers, and peripherals. 2. Proven work experience as an IT Support Engineer, Technical Support Engineer, or similar role 3. Knowledge on Microsoft windows, Active Directory, Office 365 etc. 4. Knowledge on cloud computing like AWS, Azure 5. Network administration skills like CISCO, SOPHOS 6. Antivirus administration like Sophos, ESET, McAfee, Kaspersky etc.. 7. Helpdesk tool administration like ManageEngine desktop central, service desk plus etc. 8. Knowledge on license management like Microsoft, adobe, Autodesk etc 9. Address user tickets regarding hardware, software, and networking. Ability to perform remote troubleshooting and provide clear instructions. 10. Excellent problem-solving and multitasking skills, Customer-oriented attitude 11. Fluent in spoken and written English communication. 12. Ability to work in different shift timings. 13. IT Technical certifications MCP / MCSA/MCSE etc.

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Responsibilities: Perform real time security monitoring and incident response activities across the networks, leveraging a variety of tools and techniques Create and improve Incident Response Playbook Perform post incident reviews to improve and tune Halma s incident response capability Provide support to the team members while investigating alerts escalated by MSSP & work closely with Leads. Provide support in the area of Azure Active directory, Intune (conditional access/MDM), single sign on and Multifactor Authentication, Microsoft Defender for Endpoint, Microsoft Defender for Server, Office 365 email security. Monitor and respond to security incidents for Halma PLC and Subsidiary companies. Interact with end-users and IT Managers of Halma and Subsidiary companies during investigations, to raise awareness and training opportunities. Create and Maintain KB articles & SOPs for all the applications related to SOC to ensure security best practices in the team. Should be able to work on Incident and Security Reports Independently. Experience (exposure): Total experience 3-5 years Exposure to security technologies including Incident Response, Microsoft Defender, Azure Sentinel. Knowledge of network fundamentals TCP/IP, SSL/TLS, DNS, DHCP. Hands on experience to Microsoft technologies like 365 ATP Defender, Endpoint Manager (Intune- conditional access/MDM/MAM) and KQL knowledge. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! Not the right fit? Let us know youre interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Responsibilities: Perform real time security monitoring and incident response activities across the networks, leveraging a variety of tools and techniques Create and improve Incident Response Playbook Perform post incident reviews to improve and tune Halma s incident response capability Provide support to the team members while investigating alerts escalated by MSSP & work closely with Leads. Provide support in the area of Azure Active directory, Intune (conditional access/MDM), single sign on and Multifactor Authentication, Microsoft Defender for Endpoint, Microsoft Defender for Server, Office 365 email security. Monitor and respond to security incidents for Halma PLC and Subsidiary companies. Interact with end-users and IT Managers of Halma and Subsidiary companies during investigations, to raise awareness and training opportunities. Create and Maintain KB articles & SOPs for all the applications related to SOC to ensure security best practices in the team. Should be able to work on Incident and Security Reports Independently. Experience (exposure): Total experience 3-5 years Exposure to security technologies including Incident Response, Microsoft Defender, Azure Sentinel. Knowledge of network fundamentals TCP/IP, SSL/TLS, DNS, DHCP. Hands on experience to Microsoft technologies like 365 ATP Defender, Endpoint Manager (Intune- conditional access/MDM/MAM) and KQL knowledge. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! Not the right fit Let us know youre interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for providing exceptional customer service and technical support. The successful candidate will play a crucial role in ensuring that our clients receive timely and effective assistance, contributing to the overall success of our organization. Key Responsibilities Manage and resolve incoming service requests and incidents through ticketing tools, ensuring adherence to Service Level Agreements (SLAs). Provide remote support to clients, troubleshooting issues related to Office 365, Outlook, and other software applications. Document all interactions and resolutions in the ticketing system to maintain accurate records and facilitate knowledge sharing. Collaborate with other IT teams to escalate and resolve complex technical issues. Assist in the development and implementation of service desk processes and best practices to enhance service delivery. Conduct regular follow-ups with clients to ensure satisfaction and resolution of their issues. Participate in training and development programs to stay updated on the latest technologies and service desk trends. Qualifications The ideal candidate will possess the following qualifications: A minimum of 2 to 5 years of experience in a service desk or technical support role. Proficiency in using ticketing tools and remote support software. Strong knowledge of Office 365 and Outlook, with the ability to troubleshoot common issues. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work effectively in a team environment and independently. Strong problem-solving skills and attention to detail. This is a fantastic opportunity for individuals looking to advance their careers in IT support within a collaborative and innovative environment. If you are passionate about technology and customer service, we encourage you to apply for this exciting role. Join us in making a difference and providing top-notch support to our clients! We look forward to receiving your application!

Job Summary: We are seeking an IT Associate with 3+ years of experience to support and maintain our IT infrastructure, including systems, networks, hardware, and software. The role involves troubleshooting, user support, and ensuring the reliability of servers, networking equipment, and IT services. Key Responsibilities: Server & Network Management: Administer Windows Server environments, manage Active Directory, DNS, DHCP, and VPN connections. Hardware & Software Support: Install, configure, and troubleshoot PCs (Windows 7 and above), software, antivirus, printers, and network devices. User & System Management: Configure user profiles, manage Office 365/Outlook, and maintain security policies. Network Troubleshooting: Diagnose LAN/WAN, wireless, and VPN connectivity issues. Backup & Storage: Manage data backup solutions and configure NAS for storage. Inventory Management: Track and maintain IT inventory and spare parts. Security & Maintenance: Maintain firewall, antivirus systems, and apply software patches and updates. Linux Support: Provide basic support for Linux systems. Embrace Scripting: Utilize scripting skills (e.g., PowerShell, Python) to automate repetitive tasks, streamline configurations, and improve overall system management wherever possible . Champion Change & Innovation: Actively seek out and implement improvements to our IT systems and workflows. You'll bring an enthusiastic approach to introducing changes that speed up work and enhance productivity across the company. Implement Proactive Maintenance: Develop and execute a comprehensive schedule for regular maintenance of PCs, laptops, and the physical storage server , including software updates, hardware checks, and preventative measures to maximize longevity and stability. Boost Performance: Proactively identify and resolve performance bottlenecks for high-end workstations and render farms. You'll implement strategies to optimize computer performance , ensuring our powerful systems run at their peak. Added Advantages: Experience with Microsoft Azure cloud services. Familiarity with Fork (Git client) or similar version control tools. Experience with render farm management or 3D software (e.g., Autodesk Maya, 3ds Max, Blender, V-Ray, Corona Renderer). Preferred candidate profile Requirements Skills & Qualifications: 3+ years in IT support or system administration. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Office 365, and VPN. Experience with network troubleshooting, hardware support, and security tools. Familiarity with Linux and basic system administration. Excellent problem-solving and communication skills. Education & Certifications: Bachelors degree in IT, Computer Science, or related field (or equivalent experience). Relevant certifications (CompTIA A+, Network+, Microsoft, etc.).

Key Skills: ITIL, Office 365, Hardware, Hardware Debugging, Technical Support, Windows Administration. Roles & Responsibilities: Liaise and collaborate with IT colleagues across various sites and disciplines to ensure a cohesive IT strategy. Execute established processes and best practices in alignment with Group IT's direction, while suggesting improvements when applicable. Prepare and share materials related to daily operations to enhance the quality of support provided. Identify potential issues proactively and communicate effectively with stakeholders to resolve them. Follow Incident Management and ITSM Procedures diligently. Ensure timely and accurate communication with customers regarding the status of their requests or incidents. Provide detailed information when escalating issues to the next support level. Promptly communicate recurring issues to the Support Manager for further action. Support VIPs with a high level of service and professionalism. Experience Requirement: 3-5 years of experience in IT support or technical troubleshooting. Hands-on experience with Office 365, hardware debugging, and Windows administration. Familiarity with ITIL and ITSM procedures. Strong communication skills to interact effectively with customers and colleagues. Education: Any Graduation.

Job Title: Sr. Office 365 Support Specialist Business Function/Sub Function: IT Infra & Operation Location: Noida, India Position Overview: We are looking for a highly accomplished IT Infrastructure, Operations, and ITSM Specialist to join the GEDU IT Infra & Operations Team at our Noida office. This role requires a dynamic professional with expertise in IT infrastructure, operations, network support, and IT service management, along with hands-on experience in Microsoft Azure, Office 365, and endpoint security solutions. The ideal candidate should have a strong technical background, proven leadership skills, and a user-centric approach. They will be responsible for leading IT support teams, ensuring the stability and security of IT infrastructure, and driving operational excellence. Working across multiple time zones as per business needs, they will collaborate with product managers, architects, and R&D teams to enhance IT services and align technology strategies with business objectives. This role demands a proactive mindset, the ability to manage critical IT projects, and a focus on continuous improvement, automation, and security compliance. If you are passionate about delivering seamless IT experiences, driving innovation, and building robust IT operations, we encourage you to apply. Key Responsibilities: IT Operations Management Oversee the design, implementation, and maintenance of IT infrastructure, including cloud, on-premises and hybrid environments. Manage Azure Active Directory, Entra ID, Office 365, and endpoint security solutions to ensure seamless IT operations. Monitor system performance, availability, and security to proactively address potential risks and minimize downtime. Ensure effective backup, disaster recovery, and business continuity planning for IT services. IT Service Management (ITSM) & Support Lead incident, problem, change, and service request management in alignment with ITIL best practices. Establish and enforce ITSM processes and SLAs to ensure prompt and effective resolution of IT issues. Maintain and update ITSM documentation, including SOPs, knowledge base articles, and system documentation. Collaborate with cross-functional teams to enhance service efficiency and user experience. Security, Compliance & Identity Management Implement and manage security baselines, compliance policies, and endpoint security solutions (e.g., Microsoft Defender, Purview). Oversee Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Privileged Identity Management (PIM) for enhanced security. Ensure compliance with global security standards and regulatory requirements. Manage Zero Trust principles and enforce security hardening practices. Team Leadership & Vendor Management Lead and mentor a team of IT support engineers, ensuring high performance and continuous skill development. Manage relationships with third-party vendors and service providers, ensuring SLA adherence and prompt resolution of escalations. Drive collaborative problem-solving and knowledge sharing across the IT team. Automation & Process Optimization Develop and automate IT workflows using PowerShell scripting and Microsoft Graph API. Continuously optimize IT processes and drive innovation to improve operational efficiency. Identify opportunities to reduce manual effort and enhance self-service capabilities. Project & Stakeholder Management Manage IT infrastructure projects, upgrades, and migrations based on business requirements. Collaborate with business leaders, product managers, and R&D teams to align IT strategies with organizational goals. Provide regular reports and insights on IT performance, risks, and improvement plans. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or a related field. Masters degree in IT Management or related disciplines is a plus. Professional Certifications (Preferred but not mandatory): Microsoft Certifications : Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft 365 Certified: Modern Desktop Administrator Associate IT Service Management (ITSM) & Security Certifications : ITIL v4 Foundation (or higher) for ITSM best practices CompTIA Security+ or CISSP for security management Networking Certifications : Cisco CCNA/CCNP, Aruba, or Arista networking certifications are a plus Work Experience: 7 to 10 years of experience in Office 365 Administrator, Operations, ITSM, and Cloud Administration. Hands-on experience in Microsoft Azure, Office 365, Entra ID, Intune, and Endpoint Security. Strong knowledge of ITIL processes, service management tools, automation, and PowerShell scripting. Proven experience in leading IT support teams, managing IT projects, and collaborating with cross-functional teams. Key Skills & Competencies: Deep expertise in cloud, hybrid IT environments, and IT service management. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication, leadership, and stakeholder management skills. Ability to work across different time zones as per business needs. Strong analytical mindset, with a focus on continuous improvement and automation.

Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

Role Overview : We are seeking a highly skilled and experienced Messaging Administrator with strong expertise in Microsoft Exchange (20102019), Office 365, and email security (IronPort). The ideal candidate will be responsible for managing messaging systems, supporting hybrid email environments, and ensuring the performance, availability, and security of mail infrastructure. Key Responsibilities : - Administer, troubleshoot, and maintain Microsoft Exchange 2010, 2013, 2016, and 2019 environments. - Manage Office 365 environments including mailbox migrations, policy setup, and compliance. - Implement and maintain Cisco IronPort email security solutions. - Manage hybrid mail flow, connectors, and coexistence between on-premise and cloud platforms. - Resolve issues related to OWA, ECP, autodiscover, DAG, SSL certificates, and IIS. - Perform user and group management including DLs, public folders, and shared mailboxes. - Handle cases involving Azure AD Connect, ADFS, and SSO integrations. - Execute PowerShell scripts for Exchange and O365 automation. - Maintain email retention policies, eDiscovery, and compliance configurations. - Provide L2/L3 level support for escalated messaging incidents. Technical Skills Required : - Microsoft Exchange Server (2010/2013/2016/2019). - Office 365 & Exchange Online. - Cisco IronPort Email Security. - Azure Active Directory & Azure AD Connect. - Hybrid Mailflow configuration and troubleshooting. - PowerShell scripting for Exchange and O365. - Strong understanding of SMTP, MAPI, POP, IMAP, Outlook Anywhere. - SSL/IIS Management & Troubleshooting. - Windows Server (2012, 2016). Nice To Have : - Microsoft 365 certifications (MS-101, MS-200, 70-347). - Familiarity with email gateways and Menlo. - Knowledge of Retention Labels & Policies. - Experience using Quest Migration Tools. Behavioral Traits - Strong customer communication and incident handling skills. - Ability to work independently and manage critical incidents. - Attention to detail and proactive troubleshooting mindset.

Responsibilities Steward data and compute environments to facilitate usage of data assets Design, build, test and deploy scalable and reusable systems that handle large amounts of data Manage small team of developers Perform code reviews and provide leadership and guidance to junior developers Learn and teach new technologies Qualifications Experience designing and managing data flows. 4 - 6 year s experience working with Adobe Workfront, Adobe Workfront Fusion / MS Dynamics 365 , Office 365 and Azure. Experience designing ETL processes and tools. Hands on experience in Python, SQL and API connections Passion for Technology Excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges.location

Role Overview : We are seeking a highly skilled and experienced Messaging Administrator with strong expertise in Microsoft Exchange (20102019), Office 365, and email security (IronPort). The ideal candidate will be responsible for managing messaging systems, supporting hybrid email environments, and ensuring the performance, availability, and security of mail infrastructure. Key Responsibilities : - Administer, troubleshoot, and maintain Microsoft Exchange 2010, 2013, 2016, and 2019 environments. - Manage Office 365 environments including mailbox migrations, policy setup, and compliance. - Implement and maintain Cisco IronPort email security solutions. - Manage hybrid mail flow, connectors, and coexistence between on-premise and cloud platforms. - Resolve issues related to OWA, ECP, autodiscover, DAG, SSL certificates, and IIS. - Perform user and group management including DLs, public folders, and shared mailboxes. - Handle cases involving Azure AD Connect, ADFS, and SSO integrations. - Execute PowerShell scripts for Exchange and O365 automation. - Maintain email retention policies, eDiscovery, and compliance configurations. - Provide L2/L12 level support for escalated messaging incidents. Technical Skills Required : - Microsoft Exchange Server (2010/2013/2016/2019). - Office 365 & Exchange Online. - Cisco IronPort Email Security. - Azure Active Directory & Azure AD Connect. - Hybrid Mailflow configuration and troubleshooting. - PowerShell scripting for Exchange and O365. - Strong understanding of SMTP, MAPI, POP, IMAP, Outlook Anywhere. - SSL/IIS Management & Troubleshooting. - Windows Server (2012, 2016). Nice To Have : - Microsoft 365 certifications (MS-101, MS-200, 70-347). - Familiarity with email gateways and Menlo. - Knowledge of Retention Labels & Policies. - Experience using Quest Migration Tools. Behavioral Traits - Strong customer communication and incident handling skills. - Ability to work independently and manage critical incidents. - Attention to detail and proactive troubleshooting mindset.

Role Overview : We are seeking a highly skilled and experienced Messaging Administrator with strong expertise in Microsoft Exchange (20102019), Office 365, and email security (IronPort). The ideal candidate will be responsible for managing messaging systems, supporting hybrid email environments, and ensuring the performance, availability, and security of mail infrastructure. Key Responsibilities : - Administer, troubleshoot, and maintain Microsoft Exchange 2010, 2013, 2016, and 2019 environments. - Manage Office 365 environments including mailbox migrations, policy setup, and compliance. - Implement and maintain Cisco IronPort email security solutions. - Manage hybrid mail flow, connectors, and coexistence between on-premise and cloud platforms. - Resolve issues related to OWA, ECP, autodiscover, DAG, SSL certificates, and IIS. - Perform user and group management including DLs, public folders, and shared mailboxes. - Handle cases involving Azure AD Connect, ADFS, and SSO integrations. - Execute PowerShell scripts for Exchange and O365 automation. - Maintain email retention policies, eDiscovery, and compliance configurations. - Provide L2/L3 level support for escalated messaging incidents. Technical Skills Required : - Microsoft Exchange Server (2010/2013/2016/2019). - Office 365 & Exchange Online. - Cisco IronPort Email Security. - Azure Active Directory & Azure AD Connect. - Hybrid Mailflow configuration and troubleshooting. - PowerShell scripting for Exchange and O365. - Strong understanding of SMTP, MAPI, POP, IMAP, Outlook Anywhere. - SSL/IIS Management & Troubleshooting. - Windows Server (2012, 2016). Nice To Have : - Microsoft 365 certifications (MS-101, MS-200, 70-347). - Familiarity with email gateways and Menlo. - Knowledge of Retention Labels & Policies. - Experience using Quest Migration Tools. Behavioral Traits - Strong customer communication and incident handling skills. - Ability to work independently and manage critical incidents. - Attention to detail and proactive troubleshooting mindset.

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowance and Incentives

Excellent communication skills Good attitude, punctual and disciplined Multitasking abilities Typing Speed must be above 30 words per minute Proven experience as a data entry clerk Excellent knowledge of word processing tools 2 Year -3 Year of experience with Office 365 (MS Office Word, Excel, etc.) Basic understanding of DatabasesGood command of English both oral and written and customer service skills Great attention to details

Role & responsibilities Responsibilities Provide quick and accurate solutions to the customers problems. Meet all follow up commitments made with customers. Aligning with Customers business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement. Analyze problems and develop solutions to meet customer needs; may involve writing custom code Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions Write technical articles and sample programs for Microsoft's knowledge base Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience Fluent in English (written and oral) is man. Should be comfortable working in shifts Preferred candidate profile Qualifications, Abilities and Experience should Include: Experience of Exchange Online Mailflow Knowledge of Exchange Online Protection Knowledge of Microsoft Defender for Office 365. Basic Knowledge for Compliance features like Auditing, Sensitivity Labels, Data Loss Prevention. Knowledge of Mailbox Archiving and Retention policies and holds. Basic Knowledge of Email authentication policies. (SPF, DKIM, DMARC) Basic Knowledge of Content search/eDiscovery search

Hiring for server support/Office 365/EPS-Gurgaon /Pune/BLR Any grad/UG with Min 1yr Of exp in tech support can apply sal - upto 8lpa 24/7shifts Voice tech support for more details call/what's app/Email 8522016118 Career@anishaglobal.org.in

Role & responsibilities Triaging Australia based customer requests or issues raised via ServiceNow, mails or calls and advise the user via chat or phone in a timely and professional manner. Diagnose and troubleshoot technical problems, providing clear and concise solutions. Perform regular system health checks, user ID maintenance, system performance tuning, capacity planning. Escalate complex issues to the appropriate department or personnel when necessary. Document customer interactions, including details of inquiries, complaints, and actions taken in ServiceNow. Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Maintain up-to-date knowledge of the companies products, services, and support policies. Collaborate with other team members to achieve overall customer request resolution. Ensure IT operation processes comply with company policy requirements. Demonstrate ability to work independently with minimal supervision while also being a proactive team player and team lead. Assist in developing and implementing Knowledge Articles and procedures to enhance operational efficiency. Manage and mentor junior IT staff, providing guidance and support to ensure their professional development and effective performance. Preferred candidate profile Proven experience in a technical support role, preferably in a chat and phone support environment. Strong analytical and technical troubleshooting skills and the ability to diagnose and resolve technical issues. High level of experience with ServiceNow, Intune Administrator, Windows Operating System, Networking, Active Directory Excellent verbal and written communication skills (English). Willingness to learn and adapt to new technologies and methodologies. Ability to handle multiple tasks and prioritize effectively. Audit the quality of updates for the tickets handled by team and SLA adherence. Assist in upgrading/migrating systems and software to ensure secure, reliable, and stable operation of the end-user computing environment. Customer-focused attitude with a commitment to providing exceptional service. Graduation in Information Technology or equivalent; additional technical certifications in Windows are plus. Technical Skills Operating Systems: Proficiency in Windows operating systems, installation and upgrades, and troubleshooting. Networking: Understanding of Basic networking concepts like WAN, LAN, Wi-Fi, DNS, Firewall and troubleshooting the issues related to network. Hardware: Experience with computer and Laptop hardware components, including installation, configuration, and troubleshooting. Cloud Services: Understanding of cloud computing services such as Cloud Printing, Azure administration. Security: Awareness of cybersecurity principles and practices, including vulnerabilities and their remediation. Technical Support Tools: Working knowledge of MS Teams, Azure Tools, Office365 Suits, SharePoint and TeamViewer for remote support. Knowledge of ServiceNow and ability to manage and update requests efficiently.

Role & responsibilities Location: Chennai Requirements: Ability to work between 2pm 11pm IST About the Role: This role is to support the IT organization in administrating and supporting SharePoint Online (Office 365) solution. We also have custom built applications on top of SharePoint Online to support in this role. Additionally, PowerShell scripting and Power Automate are required. Responsibilities: Must be able to setup, configure and maintain SharePoint Online site collections and sites Required to have a good working knowledge in SPS/SharePoint Powershell scripts Required to know Power Automate platform Need to work with stakeholders across the globe and establish relationship, offer solutions. Candidate Requirements: Must have a good working knowledge in SharePoint Online Office 365 platform and product knowledge is mandatory Ability to manage custom solutions SPX solutions created on top of SharePoint Online Have good understanding of how the permissions across SharePoint and associated solutions work Required to have working knowledge and developed automations using Power Automate Good in report generation, dashboards Presentation skills are required Good in documenting the process and training people Should have worked with global teams and show good communication skills Willingness to learn and adopt new technologies

Mcrosft EPS Technical Support Qualification- Any UG/ Graduate with min 1 year exp. can apply Location- Pune (Aundh Location) Shifts- 24 by 7 (5 day working, 2 days rational off) Both ways transport Good incentives call/WhatsApp Anisha- 8287300257

Hiring for Mcrosoft EPS - Pune Any graduate / Undergrad with min 1 year exp in tech support can apply Budget upto 8 LPA 24 by 7 Shift WFO Pune ( Aundh} Both Ways Transport Good incentives For more details Call / Wats APP # Anisha # 6362078823

Job Responsibilities: 1. Providing technical support and troubleshooting for hardware, software, and network issues reported by users. 2. Installing, configuring, and maintaining computer systems, printers, peripherals, and other IT equipment. 3. Managing user accounts, permissions, and access rights in accordance with company policies. Requirements (experience/skills): 1. Bachelor's degree in Computer Science, Information Technology, or related field. 2. Proven experience in IT support roles, including troubleshooting hardware, software, and network issues. 3. Strong knowledge of operating systems (Windows, macOS, Linux), Microsoft Office Suite, and productivity tools. 4. Familiarity with networking concepts, protocols, and troubleshooting techniques. 5. Experience with ticketing systems and remote support tools. 6. Excellent communication skills, both verbal and written, with the ability to communicate technical information clearly to non-technical users. 7. Strong analytical and problem-solving abilities. 8. Ability to work independently and prioritize tasks in a dynamic environment. 9. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Skills: 1. Experience with cloud platforms (e.g., Azure, AWS) and virtualization technologies. 2. Knowledge of IT security best practices and data protection regulations. 3. Familiarity with ITIL framework and IT service management processes. 4. Strong customer service orientation and interpersonal skills. WhatsApp on 9765778210 / albina.shere@pentagon.co.in or call between Monday - Friday (10.00 - 5.30 pm)

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction. Responsibilities Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop, execute, and manage department vision Direct and supervise Implementation personnel Set standards of employee success and develop systems to ensure achievement Set and maintain protocols, techniques, and standards Organize and establish processes and goals for the Implementation department Train and mentor team members to ensure continued growth. Demonstrate an expert knowledge of all their functional products Scale Implementation with company, product, and technology advancement Exhibit positive, solutions oriented, leadership to promote a flexible team environment Ensure compliance with company policies, procedures, standards and expectations Oversee Implementation budget Conduct regular communication, including department needs with supervisor Effectively and efficiently manage available resources to highest potential Report performance evaluation needs of teams Demonstrate ability to successfully handle multiple projects and tasks simultaneously Communicate client concerns to PowerSchool Assessment & Analytics Exhibit continued growth in knowledge and skills Qualifications Minimum Qualifications Minimum of 5 to 8 years of relevant and related work experience. Bachelor s degree or equivalent, or equivalent years of relevant work experience. Experience managing small to midsized teams or functional areas. Specialized Knowledge or Certifications CAPM, PMP, or other project management certification a plus MS Office suite products (Word/Excel) & Office 365, SharePoint, and other technical collaborative environments Preferred Qualifications Skills and Abilities Excellent organizational skills Strong critical thinking/problem-solving skills Proficient at handling a high volume of work in a short period of time, handling multiple priorities simultaneously and operating in a demanding work environment Diligent attention to tracking progress and schedules o Outstanding communication skills with customers and employees Creates visually appealing presentations and documentation Structures communication and presentations for maximum effectiveness Grasps software tools and processes quickly o Efficiently and effectively manages a budget Demonstrates people leadership skills o Deep understanding of value drivers in recurring revenue business models Ability to thrive with strict time management requirements Ability to work cohesively with a team, as well as lead a team Strong adherence to departmental protocol and proper service practices Highly self-motivated and self-directed; process-oriented mindset Accepts and responds to feedback quickly and positively Demonstrated desire for continuous learning and improvement Enthusiastic and creative leader with the ability to inspire others EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.

Title: Associate System Administrator Location : Bangalore Education : Any Degree Roles and Responsibilities: You will be reporting to Manager and work on the tasks assigned. You will be responsible for configuring, projects, documentation, and performance tuning, monitoring, troubleshooting, laptops, desktops. Ensure you meet the deadlines and the SLAs. You will serve as the first point of escalation for the users. Prepare and update documents for the customer tasks whenever required. Document all the issues and their solutions for future references. You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours. Bring highly complex and highly sensitive issue into notice of the manager. Must Have: Needs to have at least 5 years of experience on desktop, laptops hardware/ software troubleshooting. Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours, if required. Willing to work extended hours for supporting projects and troubleshooting issues. Must have the strong communication skills to deal directly with business and development teams. Must have strong technical skills to manage and take ownership of technical projects without any assistance. Expert in Troubleshooting any kind of issue. Proficient solving problems hardware problems with desktops, laptops. Proficient with MS Windows 10, 11, MS Office 365, Active Directory. Knowledge on Active Directory, ServiceNow, Asset management, network troubleshooting. Must be proactive and self-motivated, and not wait for direction. Must be easily understood and possess excellent English communication skills, both verbal and writing skills.