215 Office 365 Jobs - Page 3

Job Title: IT Support Engineer Location: Pune Experience: 2 to 5 Years Email to Apply: career@geon-energy.com WhatsApp to Apply: 7777038115 Job Summary: We are looking for a skilled IT Support Engineer with 25 years of experience to join our team in Pune . The ideal candidate will be responsible for providing technical support across hardware, software, networking, and system-related issues, ensuring smooth IT operations. Key Roles & Responsibilities: Provide technical support for desktop systems, software, and hardware issues. Install, configure, and maintain Operating Systems (Windows/Linux) and other IT tools. Manage and maintain Office 365 and Microsoft Teams . Provide support for hardware and software troubleshooting . Conduct regular data backups and ensure data recovery processes are in place. Handle network-related tasks, including Naas (Network as a Service) and basic network troubleshooting. Monitor and manage antivirus consoles and ensure system security compliance. Provide support and maintenance for CCTV systems . Coordinate with vendors for hardware replacements or escalated issues. Maintain documentation for IT procedures and support activities. Work collaboratively with the System Administrator and other departments to ensure IT systems run efficiently. Required Skills: Hands-on experience in hardware and software support Good understanding of networking concepts Knowledge of OS installation and system configuration Experience with data backup & recovery tools Familiarity with Office 365 and Microsoft Teams Basic knowledge of CCTV system operations Understanding of Antivirus console management Strong communication and problem-solving skills Why Join Us? Growing energy sector company with innovative solutions Supportive team and learning-oriented environment Opportunities for growth in IT infrastructure and cybersecurity Interested candidates can share their updated CV at: career@geon-energy.com Or WhatsApp on 7777038115 Best Regards, Pranit Shegokar Trainee - Talent Acquisition Geon Energy

TASKS AND RESPONSIBILITIES: 1. General Serving as the first point of contact for customers seeking technical assistance over the phone or email Utilize the JIRA Service Desk Portal to document cases Monitor ticket activity to ensure tickets are being worked and resolved in a timely fashion with accurate and detailed information 2. PC/User Administration Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Assign users and computers to proper groups in Active Directory Create multiple accounts for user community 3. Operational Support Work with Desktop Support and Application Support for support related items Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Document processes and procedures 4.Performs other duties as assigned SKILLS|EXPERIENCE: 1-3 years in a Help Desk, desktop support, or application support role Excels in customer service and is detail oriented with excellent verbal, written, interpersonal, and presentation skills Effective problem-solving skills Knowledge of Windows OS, Active Directory, Exchange email administration, Salesforce, SharePoint and Office 365 suite Familiarity with Google Suite Working understanding of TCP/IP networking and network devices Ability to thrive on a small team in a fast-paced environment Associates degree and/or equivalent work experience along with a high school diploma (or equivalent) is required Certifications a plus (A+, MCP, etc.)

Job Description for Saviynt (architect / Implementation / Consultation) Resource: Good understanding & experience of Saviynt IGA including the suite . Hands on experience on Saviynt IGA, SSO , Application onboarding /configurations. Implementation / Architectural / deployment and integration exposure using Saviynt IGA Demonstrated experience with Office 365 security sign-on and multi-factor authentication Provide assistance to support team (If required) in operations, maintenance and troubleshooting of all components for the Saviynt IAM infrastructure and its dependencies. Implement security requirements for Saviynt IGA Knowledge in Power Shell scripting for deploying the Resources (Added Advantage) Hands on experience configuring Defender for Cloud Apps (MCAS) protection and governance policies. Good understanding of Microsoft licensing and service plans for Security and Compliance services Able to prepare HLD, LLD documentation. Ability to communicate effectively verbally and in writing while interacting with internal, peers, management, and other teams to build relationships and use facilitation skills with both technical and non-technical personnel. Coordinating with Onshore Teams for Technical Reviews and Suggestions Must have strong troubleshooting skills. Saviynt Certification is an added advantage .

Please find below the job description for the system administrator. Please share your updated resume. Company Name: Cyber Managers Software Services Pvt Ltd. About CMSS: CMSS stands at the forefront of delivering award-winning, fully integrated solutions in software products, application engineering, and professional services. With 25 years of proven expertise, CMSS embraces the ancient Indian principle of "Manasa > Vacha > Karmana," which emphasizes committing only to what we can accomplish and consistently delivering on our promises. This philosophy drives our commitment to excellence and integrity, establishing us as a trusted leader in our field and maintaining a strong, positive reputation in the market. Job title : System Administrator . Key Responsibilities Desktop & Laptop Support Assist in setting up new Windows PCs and MacBooks Help users troubleshoot common issues (slow performance, software errors) Email & Collaboration Tools Learn to configure Outlook and Office 365 accounts Support simple video calls on Zoom or Microsoft Teams Basic Networking Assist with connecting devices to switches and Wi-Fi Help check network cables and basic router settings Server & Backup Assistance Observe and help with file-server backups (e.g., Synology) Learn to monitor backup logs and report any failures Security & Maintenance Update the antivirus on the computers Assist in basic firewall checks under supervision Cloud Fundamentals Gain exposure to AWS console tasks (e.g., starting/stopping instances) Help manage user accounts in Google Workspace Developer Environment Setup Install development tools and software (IDEs, compilers, libraries) on developer machines Configure environment variables and required dependencies GitLab Maintenance Assist in basic GitLab administration: create projects, manage user access Monitor repository health and help troubleshoot CI/CD pipeline issues

Job Description: Power BI, Power Automate, Power Apps Specialist Location: Bhiwadi - Rajasthan Timings: 7 AM - 3 PM (Majorly) Position Overview: We are seeking a dedicated and experienced specialist in Power BI, Power Automate, and Power Apps. The ideal candidate will have a solid background in Office 365 skills, capable of working on-site in Bhiwadi, and managing multiple projects and priorities. Key Responsibilities: Develop and manage Power BI dashboards, Power Automate workflows, and Power Apps solutions. Ensure timely delivery of projects based on the schedule. Link and integrate data from different resources to provide comprehensive business solutions. Maintain operational discipline across all assigned tasks and projects. Collaborate with cross-functional teams to ensure the effective implementation of solutions. Required Skills and Qualifications: Minimum of 1.5-2 years of experience with Office 365 skills, particularly in Power BI, Power Automate, and Power Apps . Strong domain knowledge in the mentioned skills. Technical capability to deliver projects on time based on the schedule. Excellent ability to link and integrate data from various sources. Strong operational discipline and organizational skills. Preferred Qualifications: Previous experience in a similar role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities effectively. Thanks & Regards Your Manpower Manager” DIVYA SHARMA Contact No-6262000413 Officer- TA | HR Ashkom.hr1@ashkom.com Divya.ashkom@gmail.com Ashkom Media India Private Limited Website: www.ashkom.com

Around 7+ years of development experience in SharePoint On-Premises and SharePoint Online , including both custom solutions and OOTB solutions. Strong experience in Office 365 and SharePoint technologies, from requirement gathering to solution design and implementation. Extensive experience in developing custom modules using SharePoint Object Model (SSOM, CSOM, JSOM, jQuery, REST API, AngularJS, NodeJS, TypeScript, etc.), along with ASP.Net and .NET 4.0/4.5 development. Strong knowledge of jQuery, JavaScript, HTML, Bootstrap, and CSS. At least 2 years of experience in building SharePoint solutions using SPFx, REST API, Graph API, PowerApps, and Power Automate. Extensive knowledge of writing stored procedures.

Must have Skill/Knowledge/Experience 5+ years of experience in IT support Microsoft Azure Active Directory (Azure AD) On-Premises Active Directory (AD) Microsoft Office 365 and Microsoft 365 Services Networking Fundamentals PowerShell Scripting Windows Operating Systems Ticketing Systems knowledge with Customer Service and Troubleshooting Skills Understanding patch deployment cycles and compliance reporting Experience with spam and threat filtering platforms Minimum Work Experience : 5+ years of experience in IT support International exposure with excellent written and verbal communication skills in English Optional Knowledge : Microsoft certifications (e.g., MCSA, MCSE, or equivalent) are a plus Database Administration experience with knowledge of SQL Servers and query language

73921 | Operations | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" . Overall Objectives of Job: The Product Owner (PO) is accountable for maximizing the customer s value of the product resulting from the work of the team. He / she is the sole person responsible for creating and prioritizing the Product Backlog. He / she must define vision of the product in close alignment with various global or local stakeholder across multiple hierarchical levels. He/ she needs to understand customers, market, competition, and needs to be able to identify trends and opportunities in each of these areas Develops a clear customer-centric vision, strategy, and roadmap for the Intune product Liaises with technical experts, delivery experts or respective service providers to ensure the service is balanced between both standard solutions and customer needs The Workplace Service department is responsible for operation of a modern workplace for all employees and partners of the Allianz Group. This includes notebooks, applications, desktops, virtual clients (AVC/VDI), file services, Office 365, mailing, and other products. This opening is for a Product Owner who would be overseeing timely deliverables of applications to customers and end to end governance of applications while in Workplace Platforms. The individual will be responsible to make decision based on evidence to improve customer outcomes, improve efficiency and quality, organizational capabilities, and business results under challenging environments. The focus will be to constantly improve on what is being delivered by adopting an inspect and adapt mindset. Qualification Experience Bachelor Degree preferably in IT, Business Administration or comparable degree. Work experience in an international environment desirable Skills/Specific Tasks/Activities performed The role demands expertise in Intune, automation frameworks, and stakeholder collaboration to deliver solutions that bring forward the Intune optimization. Accountable for maximizing the value of the product, resulting from the work of the agile team that is responsible for the delivery of the product increments Prioritizes and manages the Product Backlog, including clearly expressing Product Backlog items, ordering the items to best achieve goals and missions, representing the desires of the stakeholders in the Product Backlog and ensuring that the Product Backlog is visible Manages cross functional dependencies between epics and user stories in alignment with stakeholders Links objectives to key results to increase transparency how the outcomes of the product contribute to important priorities throughout the organization Ensures that the Team understands the backlog items to the needed level Ensures that product increments are delivered in high quality and iteratively considering customer and stakeholder feedback thus ensuring continuous product improvement Clearly points out and provides solutions for product-related impediments Collaborates with other Product Owners

Job Descriptions: Good in Communication User support & VC Support Hardware/software troubleshooting and resolution. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) printer installation. Office 365 support Maintain a details of asset Inventory. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets and updating correct artifacts on the ITSM portal.

Title: Associate System Administrator Location: Mumbai Education: Any Degree 5+ years of experience as Desktop Support Engineer Required Skills, Competencies, Authorities and Training Needs Roles and Responsibilities: You will be reporting to Manager and work on the tasks assigned. You will be responsible for configuring, projects, documentation, and performance tuning, monitoring, troubleshooting, laptops, desktops. Ensure you meet the deadlines and the SLAs. You will serve as the first point of escalation for the users. Prepare and update documents for the customer tasks whenever required. Document all the issues and their solutions for future references. You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours. Bring highly complex and highly sensitive issue into notice of the manager. Must Have: Needs to have at least 5 years of experience on desktop, laptops hardware/ software troubleshooting. Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours, if required. Willing to work extended hours for supporting projects and troubleshooting issues. Must have the strong communication skills to deal directly with business and development teams. Must have strong technical skills to manage and take ownership of technical projects without any assistance. Expert in Troubleshooting any kind of issue. Proficient solving problems hardware problems with desktops, laptops. Proficient with MS Windows 10, 11, MS Office 365, Active Directory. Knowledge on Active Directory, ServiceNow, Asset management, network troubleshooting. Must be proactive and self-motivated, and not wait for direction. Must be easily understood and possess excellent English communication skills, both verbal and writing skills.

Job Description: We are looking for a dynamic and results-driven Inside Sales Executive with 2 3 years of experience in selling Microsoft solutions. The candidate will be responsible for driving lead generation, prospecting, and inside sales activities to support business growth. Key Responsibilities: Conduct outbound calls to generate and qualify leads for Microsoft cloud and licensing solutions. Engage with prospects via phone, email, and online meetings to understand their business needs. Pitch and promote Microsoft offerings including Office 365, Azure, Dynamics 365, and other cloud-based solutions. Maintain and update CRM with accurate lead and pipeline data. Follow up with leads to convert them into qualified opportunities. Work closely with the field sales and technical teams to ensure smooth handover and collaboration. Stay updated on Microsoft product portfolio, licensing changes, and promotional offers. Meet or exceed monthly lead generation and sales targets. What We re Looking For: Strong communication skills (spoken and written). Experience in calling and lead generation . knowledge of Microsoft products like Office 365, Azure, or Dynamics 365 . Experience using tools like CRM software (e.g., Zoho, Salesforce). Goal-oriented and good at building customer relationships. Team player and self-motivated. Education Experience: Bachelor s degree (any stream, preferably Business, IT, or Marketing). 2 3 years of experience in inside sales or IT sales. Experience with Microsoft solutions is a plus.

Troubleshooting of Windows operating system, VMware, office 365 support for BAUProject HandlingDevelopment / Troubleshooting of Powersheel script for windows serverITIL processesProduction A solid understanding of a Windows-based operating system, preferable Windows, 2003, 2008, 2012. Should have Vmware hands on and troubleshooting skill.Should have worked on server hardware. i.e Client blade servers. Good troubleshooting skills with knowledge of key operating system concepts and VMware,AD, Exchange 2010 Office 365 HybridProvide projects support for the Windows distributed infrastructure, OS Migration, Windows estate wide remediation projects and BCM/Isolation tests, Power down activities Deep understanding of the Microsoft Active Directory technology Active Directory Services DNSA solid understanding of Group Policy Management Active Directory Lightweight Directory ServicesActive Directory Federation ServicesMicrosoft Identity and entitlement management with exposure toMicrosoft Identity ManagerKnowledge of ITIL Process.

We are seeking a Cloud Engineer to design, implement, and maintain cloud infrastructure (AWS, Azure, GCP). Key responsibilities include cloud architecture, system administration, automation, security, cost management, and documentation. Experience with migrating Exchange and SharePoint to cloud solutions is required. Collaborate with, cross-functional teams to design, implement, and maintain cloud infrastructure solutions. Provide technical guidance and support to resolve complex issues related to cloud services, Cyber Security, Networks. Perform regular assessments and audits to ensure the security, reliability, and efficiency of cloud environments. Participate in planning and executing cloud migration projects, including workload assessments, resource provisioning, and data migration strategies. Work as a Technical Consultant for Various Microsoft Technologies and its Security products. Hosted Exchange and Online Exchange Migration - SharePoint and OneDrive Migration - Teams, Enterprise Roaming Profile and Intune Deployment - Spam Filters and Endpoint Security, EDR, XDR, NDR, MDR - Work with Pass-through, Federated auth, SSO, Hybrid access, Cloud Sync, Delegation, Self Service. - MFA, Conditional Policies, PIM, Vulnerabilities and risk assessment. - Encryption, Risk Asses, Incidence management, VA, Penetration test, IDS/IPS, compliance.

Job Summary: We are seeking a dedicated and customer-oriented IT Helpdesk Support Intern professional to join our team. The ideal candidate will provide technical assistance and support to end-users, ensuring the smooth operation of IT systems and services. Key Responsibilities: Respond to user inquiries and provide technical support via phone, email, or remote desktop tools. Diagnose and resolve basic hardware, software, and network issues remotely. Install, configure, and maintain basic computer systems and applications through remote management tools. Basic knowledge of Active Directory and Office 365. Basic knowledge of servers, networks, and security systems. Collaborate with other IT team members to resolve complex issues.

Bulk Hiring For Technical Support role Immediate Joiners UG/Grad with experience Hands on exp. on Active directory, Windows Server. salary Upto 8.5LPA + Lucrative incentive 5days working loc Gurgaon/Pune/Bangalore Drop your resume - KAJAL 8860800235

International Technical Voice Process Experience -1 year min in Int Technical Process(SD) Qual- Graduation Mandatory Location - Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah- 7737536478 / genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA+Incentives+Allowances Both Side Cab

TEAM LEAD NOTICE - Immediate to 30 Days EXP- 4 YRS CTC- 9 LPA SHIFT- Night Shift (US) Technical support with International Voice process experience Excellent Communications ITIL experience/ Certification (Pref) ishika@genesishrs.com 7742324144

Your Role Challenging, Interesting and Future Oriented As a Project Manager you are expected to lead our digitalization and automation projects and enable customer as well as our technical ecosystem to make digitalization work. Own the overall delivery of project/s as per the scope, cost, time and quality defined in the contract Responsible for P&L of project Ensure overall customer delight and satisfaction in line with contractual obligation Prepare, monitor, and progressively update (yes, we follow agile project management) project plan for the implementation Facilitating the definition of project missions, goals, tasks , and resource requirements Resolving or assisting in the resolution of conflicts within and between projects or functional areas; adopt the methods defined by the PM@Siemens to monitor project or area progress; and provide corrective supervision when necessary Interact regularly with the customer PMO to determine the needs of the customer and to develop plans for improving delivery requirements and change management Mapping and managing internal and external stakeholders involved in the project execution Work cross-functionally to identify solutions to project challenges Co-ordinate with the Site Supervisor / contractors / partners for installation, testing and commissioning of deliverables Work closely with central EHS team to ensure implementation of safe practices in projects that need construction activities Foresee, identify and mitigate risks . Identify opportunities of claim and change management in projects. Present regular status reports defining plans, problems, and resolutions to the management as per the defined governance plan You should be an expert in (Excel, Word, Powerpoint, Outlook) Project Scheduling tools (MS Project, Office 365 Project) E.g. JIRA, Planner, MS Planner, Kan-ban methods, etc. Key Skills that we are looking for: communication skills (Verbal, Written, Non Verbal) In the digital world the requirements keep evolving, Hence, Change Management skills are a must for this role Ability to see the larger picture in a project to manage 6-8 small to midsize digital projects simultaneously You will interact with a variety of stakeholders including CxO levels Strong people and presentation skills will be key to success Low to moderate Technical / Subject matter expertise Our tech team is there to support you here will be your go to strengths in the continuously changing environment Experience: 10-14 years of overall experience with minimum 6+ years of Project Management experience in Manufacturing Industry projects PM@Siemens certification (S- Category) or equivalent external certifications (IPMA D or IPMA C / PMI / Prince 2) will be a differentiator Managed projects involving application layer softwares 1-2 years experience in managing Industry 4.0 / digitalization projects Mobility: Base location for this role is in Airoli, Navi Mumbai. You will get enough opportunity as a project manager to travel to interesting manufacturing sites across India to understand, witness, review and deliver our projects Education: Graduate Engineer in Computer Science, I.T, Electronics or Electronics and Telecommunication with strong academic track record. Masters degree in business / project management will be an added advantage.

Job description 1 Must have Office 365 Knowledge 2 Must have knowledge of Office 365 Administration 3 HandsOn expertise with Microsoft Teams and Skype for Business 4 Troubleshooting experience with Teams Sign in issues Calling issues and licensing issues 5 Must have knowledge about Active Directory 6 Must have knowledge about Skype for Business Hybrid 7 Basic knowledge about SharePoint Online Skype for Business and Teams will be of added advantage 8 Basic knowledge about Skype for Business Server 2013 and 2016 9 Knowledge about Server Roles 10 Basic knowledge about Azure and Multi Factor Authentication 11 Must have Good Verbal and written communications skills 12 Must have very strong troubleshooting Problem solving skills

The AVD Engineer will be responsible for documenting and implementing complex virtual desktop interface solutions to be consistent with the global institutional policies/procedures. A successful candidate will be a part of the global team of AVD Engineers to perform integration activities between R1 and Cloudmed systems to create a unified AVD experience. Duties also include communicating technical/complex information both verbally and in writing, establishing, and maintaining cooperation, understanding, trust and credibility between all team members. In this role, AVD Engineer will be responsible for ensuring the optimal operation of the R1s AVD infrastructure by analyzing performance, capacity planning, installation, and maintenance of Azure AVD-related applications, and supporting all AVD infrastructure hardware and software. The successful candidate must have been a part of a successful project on deployment, management, and migration for large virtual desktop user base (2,000 + users). Responsibilities: Under a general guidance of the AVD Team Manager, carries out testing procedures and implementation plans to ensure operational reliability and scalability of AVD In alignment with the project goals, carries out procedures on R1 and Cloudmed infrastructure access for end users and development teams Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the virtual infrastructure Analyzes existing systems and processes to recommend changes/improvements to maximize user capabilities Works with other Team members to ensure project delivery expectations are effectively communicated and met Provides Tier 2/3-type support for global AVD infrastructure (serves as a point of escalation for Tier 1 support) Participate in on-call rotations and perform off-hour maintenance activities Leads technical initiatives as assigned and acts as a mentor for other team members Designs, automates and engineers high-availability, scalable solutions for new and existing services Deploys, administers, and secures AVD environments for business needs (image management, application packaging, patching and deployment) Researches, implements, and documents new tools and processes Performs multiple tasks concurrently and responds to emergency situations effectively Performs duties in a professional, polite, considerate, courteous, and timely manner Understands, supports, enforces, and complies with company policies, procedures and standards of business ethics and conduct Required Qualifications: Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree 3-5 years of overall virtual desktop experience 3-5 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS (Remote Desktop Services), SQL) Expertise in the Windows 10 operating environment, imaging process and Office 365 Experience creating, maintaining, and communicating complex information technology documentation Working knowledge of Azure administration Experience creating software packages, deployment, patch management, data, and cost analytics Knowledge of Azure cloud, networking, and enterprise architectures Desired Qualifications: Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required) Hands-on experience with on-Prem Active directory, Microsoft Intune, and Azure AD, Infrastructure-as-Code deployment with automation Azure, Citrix, VMware or relevant to AVD Certifications highly desirable Ability to maintain the highest levels of customer satisfaction and be service-oriented Excellent verbal and written communication skills Team-oriented and adaptable.

Required Skills/Domain Knowledge Should have minimum 1 to 2 years of technical support experience in a calling profile. Knowledge to remote support tools like Windows Messenger, RDP, Etc. Good knowledge of PC hardware, Software Installation, Windows operating systems, Networking basics, Active Directory basics, Browsers & Outlook troubleshooting, VPN, Active Sync Microsoft 365, Skype, Office 365, AirWatch , Virtualization etc. What will your job look like? Serve as the first point of contact for customers seeking technical assistance over the phone, Chat, tickets, and Emails. Be responsible for troubleshooting Laptop/desktop environments running Microsoft Windows and MAC operating systems. Provide accurate information on Companies IT products & services. Perform a complete incident management by doing ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues. Perform Remote Troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude. Ensure the seamless handover between shifts and by keeping track of all KPIs. Ensure crystal clear communication and documentation as point of contact. Be responsible for installing and configuring software, hardware and other peripheral equipment. All you need is: Excellent communication skills especially in servicing international customers, Fluency in English. (Written & Verbal) Good knowledge of ITIL fundamentals. Must have experience in providing telephonic support to End users for IT Service Desk support Hands On experience working with remote support tools like Bomgar, Windows Remote Desktop (RDP)etc. Good knowledge of functioning & troubleshooting of Microsoft Windows 10 and MAC Operating System Good knowledge of functioning & troubleshooting of Microsoft Office 365 Products (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Microsoft Teams, To Do, etc.) Good knowledge of functioning & troubleshooting of Microsoft Messaging & Collaboration Services such as exchange, Mailbox on cloud, Mailbox on Prem, ActiveSync, Email on Mobile , Skype, Meetings & Calendars . Good knowledge of functioning & troubleshooting of Microsoft Directory Services using Active Directory (Creating and managing user accounts, Different types of user profiles, local and domain accounts, manage users, contacts, groups and computer objects, Creating and managing security groups and OUs) Good knowledge of functioning & troubleshooting Virtualization, Vcenter, VMware horizon client, Citrix environment, VDIs, Citrix desktops & Published applications. Good knowledge of functioning & troubleshooting of Antivirus and Data loss prevention software such as Windows Defender, Forcepoint etc. Good knowledge of functioning & troubleshooting networking issues for Internet, Intranet, LAN, WAN, WIFI, IP, DNS, DHCP etc. Good knowledge of functioning & troubleshooting of software and 3rd party applications, Installation/Uninstallation, performance issues. Good knowledge of functioning & troubleshooting of Windows update issues, installation/uninstallation, Performance issues. The ability to effectively diagnose hardware issues for Laptop, Desktop, Printers. Follow all procedures laid out for the Service Desk on a day-to-day basis

Job Details/Responsibilities We are seeking a highly skilled Business Analyst with strong experience in creating Power BI reports, as well as a solid understanding of Office 365 and Active Directory. The ideal candidate will possess excellent analytical and problem-solving abilities, along with exceptional communication skills to effectively engage with stakeholders, gather requirements, and deliver actionable insights. Key Responsibilities: Stakeholder Communication & Collaboration: Work closely with business stakeholders, IT teams, and other departments to gather, document, and analyze requirements. Present data findings and report outputs clearly and concisely to non-technical audiences. Act as a liaison between business and technical teams to ensure alignment on project goals. Data Analysis & Insights: Perform data analysis to identify trends, patterns, and actionable insights to support business decisions. Ensure data accuracy and consistency in reporting. Power BI Report Development: Design, develop, and maintain interactive and insightful Power BI dashboards and reports. Collaborate with stakeholders to gather reporting requirements and translate business needs into visual data insights. Optimize Power BI solutions for performance and usability. Office 365 & Active Directory Integration: Leverage knowledge of Office 365 tools to enhance collaboration and reporting processes. Understand Active Directory structures to support data access, permissions, and security needs for reporting solutions. Process Improvement: Continuously review and enhance reporting processes to improve accuracy, efficiency, and timeliness of insights. Identify opportunities to automate workflows and reporting tasks. Qualifications & Requirements: Education: Bachelors degree in Business, Information Technology, Computer Science, or related field. Experience: Proven experience as a Business Analyst with a strong focus on Power BI report development. Good understanding of Office 365 ecosystem and Active Directory. Technical Skills: Advanced proficiency in Power BI, including DAX, Power Query, and data modelling. Solid understanding of Microsoft Office 365 tenant, Licenses and Services. Knowledge of Active Directory and its role in data access and permissions. Familiarity with SQL, Excel, and other data analysis tools is a plus. Soft Skills: Strong analytical and critical-thinking abilities. Exceptional communication and presentation skills to effectively interact with technical and non-technical stakeholders. Strong organizational and time-management skills. Ability to work independently and as part of a team.

Hiring for Technical support B2B commercial business. Voice process, 24/7 shifts 5 days working, 2 offs Work location : Gurgaon Salary : 5.5 LPA to 8.4 LPA 1 Side cab one side allowance Call/ WhatsApp 9354911204 Required Candidate profile Candidate must have Technical knowledge and excellent communication skills. Candidate should be an immediate joiner. Perks and benefits Incentives Variables Cabs/ Allowance

T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What Youll Do ? Configure computer hardware and software, as well as troubleshoot related problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. IT team projects as assigned. Knowledge and experience with PC desktop support functions relative to laptop and desktop computers. Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.). Technical Support tools: Norton Ghost, VNC. Proficiency in PC hardware configuration, troubleshooting and maintenance. Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. Experience in troubleshooting various forms of software problems (e.g., operating system and application programs). What Youll Bring BS/BE with record of high academic achievement A+ certification or Microsoft Certified Systems Administrator. Eagerness to contribute in a team-oriented environment. Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication and organizational skills Strong customer service skills.

Role & responsibilities Skill 1: Cloud / Cloud Security experience - must have AWS, GCP, Oracle, Azure Need experience with cloud service models and how to secure them Containerization work Skill 2: experience security loud native services and serverless architecture - must have Example: IAM, VPC, Kubernetes (EKS, AKS, GKE),AWS Lambda, Azure Functions Skill 3: knowledge of securing cloud storage services - must have S3, Blob Storage, Google Cloud Storage. Skill 4: Incident Response - must have Detection, response and recovery from security incidents Example: monitoring and Sentinel 1 / Rapid 7 alerts Skill 5: Microsoft 365 E3 - must have Skill 6: someone who had gone through audits - nice to have Example: SOC 2 TYPE 2 / PCI / GDPR / HIPPA We do two yearly audits and it will be a nice to have to have a technical arm to our