This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be night-time shift Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings)Summary:The IT Support Specialist will support the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software.We are a Managed IT Services company and Microsoft Tier-1 Cloud Solution Provider (CSP) holding 10+ Gold and Silver competencies, which will allow the proper candidate to have access to cutting edge technologies and projects. There are also rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards.Primary Responsibilities:Workstation Administration and Repair - Windows and MacFirst level troubleshooting of desktop applicationsSpyware, Virus, and Malware RemovalUser account onboarding and offboardingiOS and Android SupportNetworking and Internet support (wired and wireless)Management and monitoring of backupVoIP Phone System SupportDeliver end user training on basic office applications (one-on-one and group based)Maintain systems documentationQualifications (demonstrated ability in the following):Five or more years of experience in IT support role.Excellent English written and oral communication skillsDiagnostic skills in relation to troubleshooting technical issuesAbility to multi-task and adapt to changes quicklySelf-motivated with the ability to work in a fast paced environmentPassionate about learning new skills, technologies, and conveying knowledgeDesired experience (not required):Microsoft Cloud technologies (Office365, EMS, AVD, Azure)ConnectWise Manage, Automate, Control tools (or experience with similar MSP tools)Windows Server administrationApple hardware, OS X and iOSEducation Requirements:COMPTIA Network+, Microsoft MCP or equivalent certification