L2 Support Engineer - MDM (Mobility)

We are looking for a highly skilled L2 Support Engineer MDM (Mobility) to join our enterprise mobility support team. The role involves providing Level 2 support for MDM/MAM platforms such as Microsoft Intune, AirWatch, MobileIron, and Jamf, ensuring seamless mobile device management, troubleshooting escalations, and supporting enterprise mobility operations.

Skill / Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 4+ years of hands-on experience supporting enterprise mobility (Intune preferred).
• Strong knowledge of MDM/MAM concepts, device enrollment methods, and endpoint security controls.
• Proficient in troubleshooting iOS/iPadOS, Android, and Windows devices.
• Familiarity with Azure AD, Office 365, Conditional Access, and Identity Management.
• Experience with ITSM tools (e.g., ServiceNow) for incident management.
• Proven experience supporting BYOD and corporate-owned device programs.
• Strong analytical and troubleshooting skills with the ability to explain technical concepts to non-technical users.
• Excellent communication skills (written and verbal).

Job Responsibilities

• Provide Level 2 support for mobile device enrollment, configuration, and management across leading MDM platforms (Intune, AirWatch, MobileIron, Jamf).
• Troubleshoot complex incidents escalated from L1 including device connectivity issues, profile failures, compliance errors, and app deployment problems.
• Configure, test, and deploy MDM policies, compliance rules, restrictions, and app protection policies.
• Support user access and authentication issues involving conditional access, MFA, and certificate management.
• Perform device onboarding, offboarding, wipes (selective/full), and manage lost/stolen device cases.
• Analyze and resolve issues with mobile OS (iOS, Android, Windows), MAM/MEM features, and enterprise email (ActiveSync/O365).
• Update ITSM tickets, maintain detailed documentation, and communicate root cause/resolutions to users and stakeholders.
• Escalate unresolved/critical cases to L3 engineering/vendor support with full diagnostics.
• Collaborate with security/compliance teams to ensure policies meet corporate requirements.
• Participate in patching, upgrades, and MDM platform maintenance.
• Create reports on device inventory, compliance status, and incident trends.
• Contribute to internal knowledgebase by documenting recurring issues and new features.

About Us

We are champions of change, torchbearers of innovation, pioneers of modern business and technology solutions, believers in teamwork, transparency, and relationships.

We are AANSEACORE - a global Business  Technology Transformation Solutions Company, specializing in Professional Staffing. Asia, Africa, North - South America, Europe, Australia, the global presence we strive to establish, is at the core of AANSEACORE and this underlines our ‘global family’ ethos.

We are partnered with technology household companies like Microsoft, AWS, IBM , Lenovo. specialized in Flexi-Staffing (Temp. Staffing) and Contract to Hire Staffing. With dedicated Account Managers for each of our clients, our consultants work for assignments across the globe based on clients’ needs. With our vast network of clients, we are always on the move, fulfilling their contract positions.

Visit Us at www.aanseacore.com to learn more.