Posted:1 day ago|
Platform:
On-site
Full Time
Role - NOC Manager
Location - Gurgaon, India (Hybrid)
Type - Permanent
• 12+ years of professional experience in IT Infrastructure Operations & Production Support environment.
• Should be able to mentor team of SME Engineers working on different IT domains responsible for delivering IT
Infrastructure services.
• Should have experience in leading technical transitions/projects, solutioning, data center consolidations, large
scale enterprise systems integration, IT Strategy and Management, IT Transformations, Cloud Architecture and
migrations.
• Working with Service Delivery and Engineering teams to provide support as needed to clarify service
expectations, including providing diagrams, verbal explanation, and written documentation.
• Should be able to communicate & present solutions to respective stakeholders & senior leadership.
• Managing host environment inclusive of web servers, VMWare, Hyper-V, Horizon VDI, Citrix Virtual Desktop
Infrastructure, database servers, etc. to ensure apt tuning plus capacity
• Experience in managing Active Directory, DNS, DFS, DHCP & Microsoft 365.
• Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks.
• Strong administration & troubleshooting skills on SSO, Okta, Microsoft MFA.
• Experience in patching & updating windows OS environment using SCCM & WSUS servers.
• Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, routers,
switches & interfaces.
• Should have understanding of BCP & DR solutions.
• Knowledge & focused on automation of services using tools like chef, puppet, ansible.
• Management of monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services.
• Do resource planning as per scope of work
• Administration knowledge on Cloud models like Azure & AWS.
• Strong understanding in ITIL Processes i.e. Incident/Problem/Change/Event Management
• Work with management stakeholders for OPEX & CAPEX budgeting of financial years.
• Consistent track record in bringing in innovative ideas and its implementation to improve the overall
effectiveness of IT Operations.
• Advanced proficiency with MS Office Tools, Service Now, Reporting
• Good communication & interpersonal skills.
• Skill Set Tools: Windows OS 2019,2016,2012, Active Directory, VMWare VDI, SCCM, OKTA, MFA,M365,
SolarWinds, Nagios, Databases, Linux OS RHEL/Ubuntu/Debian, VMWare & Hyper-V, Budgeting, Mentoring.
• Good knowledge of Microsoft Office Tools, Good communication skills, Presentation skills
• Good knowledge of all the ITSM processes at Organization level
• Awareness of the role IT plays in enabling the business objectives to be met & Customer service skills.
• The ability to use, understand and interpret the best practice, policies, and procedures to ensure
adherence
• Effective facilitation and influencing skills.
• Strong stakeholder management skills.
• Conflict resolution and negotiation skills.
• Good listening and communications skills.
• Strong business acumen.
• Project management and planning skills.
• Analytical mindset and critical thinking.
• Able to cope with pressure.
• Good problem-solving skills.
• Team player & able to collaborate with others.
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