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Airowire Networks logo

NOC Manager

8 - 12 years

25 - 30 Lacs

bengaluru

Posted:3 hours ago| Platform: Naukri logo

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Skills Required

wireless network operations system integration dns network security telecommunication customer service troubleshooting information technology dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us
Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore. We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.
Why Join Us
  • Join a company that values your growth and offers continuous learning opportunities
  • Work with global Information Technology, Security and Cloud leaders to provide business
    solutions for our customers worldwide
  • Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional
    development
  • Competitive compensation package with abundant opportunities for professional growth and
    advancement
About the Role
The NOC Manager will oversee the end-to-end operations of the Network Operations Centre, ensuring uninterrupted service delivery, effective incident response, and continual process improvement. This role demands a balance of technical expertise, leadership, and customer engagement to maintain high service standards and operational excellence.
Roles & Responsibilities

  • Supervision

    : Lead and manage daily NOC operations, ensuring alignment with organizational goals and standards.

  • Training & Development

    : Mentor and upskill NOC staff, keeping the team aligned with industry s best practices and emerging technologies.

  • Scheduling

    : Manage staff rosters to ensure seamless 24/7 coverage including on-call

  • Incident Response

    : Direct response to outages, security breaches, and network performance issues, ensuring timely escalation and resolution.

  • Escalation Procedures

    : Design and enforce escalation frameworks for handling critical

  • Performance Management

    : Define, monitor, and report on KPIs, KRAs, and SLAs for the

  • Reporting

    : Deliver periodic performance and operational reports with actionable

  • Stakeholder Communication

    : Act as the primary liaison for internal teams, vendors, and customers on network-related issues.

  • Process Improvement

    : Continuously refine NOC workflows to maximize efficiency and service quality.

  • Audit & Compliance

    : Conduct regular audits, ensure compliance with standards, and perform proactive health checks on customer environments.

  • Vendor & Contract Management

    : Lead customer onboarding, vendor management, and contract renewals.

  • Customer Feedback Integration

    : Incorporate stakeholder feedback to improve NOC responsiveness and service experience.

  • Knowledge Base

    : Develop and maintain documentation and knowledge-sharing resources for the NOC team.

  • Continuous Learning

    : Promote certifications, workshops, and continuous skill development within the team.

  • Custom Reporting

    : Design stakeholder-specific reports with network health and performance insights.

  • Metrics Development

    : Define new operational metrics to better evaluate NOC

  • Regulatory Compliance

    : Ensure operations align with relevant regulatory and industry compliance requirements.
Preferred Skills & Certifications
  • 8-12 years of proven experience as a Team Lead at NOC or NOC
  • ITIL/ITSM or other industry-related certifications
  • Strong people leadership and team management
  • Professional demeanor with strong customer service
  • In-depth understanding of Telecommunication networks, operations, and
  • Good written and verbal communication
Desired skills and requirements:
  • Education: Bachelor s degree in computer science, Information Technology, or a related field.
  • Experience: 3-5 years of experience in a Network Operations Center or similar environment.
  • Technical Proficiency: Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VLANs.
  • Switching Expertise: Experience with configuring and troubleshooting switches, including VLAN management and spanning tree protocols.
  • Wireless Knowledge: Proficiency in managing and troubleshooting wireless networks, including experience with access points and wireless controllers.
  • Security Knowledge: Experience with network security technologies such as firewalls, VPNs, and intrusion detection/prevention systems.
  • Monitoring Tools: Proficiency with network monitoring and management tools such as SolarWinds, Nagios, and Wireshark.
Apply for this position

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