Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. We are seeking a Senior Zuora Billing Developer to join our expanding Enterprise Applications Team. In this role, you will be responsible for designing, developing, enhancing, and implementing scalable solutions across various business functions using the Zuora platform and third-party applications. Your contributions will focus on both B2B and B2C models, making this a dynamic and impactful role within the organization. As a key member of the team, you will collaborate with stakeholders from different business areas to deliver complex solutions. The ideal candidate will be a self-starter, able to multitask effectively in a fast-paced environment while balancing multiple projects. You will work independently, taking initiative to meet our strategic objectives with minimal guidance. Key Responsibilities Design complex billing systems with custom workflows, rate plans, and pricing models. Work with business teams to create tailored billing solutions using Zuora’s out-of-the-box capabilities and custom API integrations. Customize Zuora's features (e.g., email templates, invoice templates, communication profiles). Automate billing processes (e.g., invoice generation, payment processing, dunning). Partner with Finance and Revenue Teams for requirements gathering, month/quarter-end support, and improvements. Document system designs, technical specifications, and user guides to ensure proper system usage and understanding. Propose software architecture, define the standard object model, and provide technical direction to the development team and business stakeholders. Actively engage in hands-on coding and development tasks while ensuring the proper design methods are applied. Drive improvements to existing billing systems, enhance platform functionalities, and ensure the platform evolves to meet business needs. Stay updated with the latest features in Zuora and industry best practices in subscription billing, revenue recognition, and compliance. Qualifications Bachelor’s degree in Computer Science (or equivalent experience). 5+ years of experience in billing solution development or a related field, with at least 3+ years focused on Zuora. Proficient in working with tools like Salesforce, NetSuite, Workato, and others. Expertise in Zuora's Object Model, CPQ integration, automation, and API data flows. Experience with external application integration using SOAP and REST APIs. Familiarity with subscription billing concepts, including pricing models, revenue recognition, and taxation systems like Avalara. Experience with Agile development methodology, tools like JIRA and Confluence. Understanding of Zuora Revenue, Zuora B2B Billing, and other related technologies. Deep knowledge of Zuora’s Object Model, Workflows, REST APIs, Product Catalog Management, Billing and Rating Engine and Payment Operations. Expertise in Subscription Management including renewals, amendments, usage-based pricing, etc., across B2B and B2C. Integration of Zuora with systems like Salesforce CRM, NetSuite ERP, and payment gateways (e.g., Stripe, Shopify). Strong experience in B2B and B2C billing models and integration of third-party applications. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. Show more Show less

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Plume’s Data Services team is looking for engineers to build and operate data pipelines that power the gamut of Plume products and analytics. Due to the massive scale and performance requirements of many of our use cases, you will be solving challenging problems on a daily basis using a variety of cutting-edge technologies. What You Will Do Interact with stakeholders to gather and understand data requirements Design and implement data pipelines with high data quality goals Maintain up-to-date documentation of data warehouse schemas Write clean, maintainable code, and perform peer code-reviews Refactor code as needed to improve performance and simplify operations Provide production support in triaging and fixing issues relating to data quality and availability Mentor and assist junior team members and new hires to become successful and productive Adhere to data protection requirements including data access, retention, residency and de-identification Play an integral role in driving the technology roadmap and enhancing best practices What You’ll Bring Education Requirements: BS/MS/PhD in Computer Science, Electrical Engineering or related technical field 5+ years of software development experience with a proven track record of building, scaling, and supporting production data pipelines High proficiency in writing idiomatic code, preferably in Java or Scala High proficiency in writing SQL in data warehousing technologies Strong understanding of large-scale data processing technologies, e.g. Apache Spark (preferred) or Apache Flink Strong understanding of data warehousing concepts Strong analytical and problem-solving skills Strong oral and written communication skills About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. Show more Show less

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Plume Design, Inc. has developed the world’s first service delivery platform for the smart home, delivering the world's best performing home WiFi system. Our mobile and tablet apps are the gateway to our experiences and the critical surfaces through which users interact with our products. We are looking to add to our Mobile QA Engineering team to support our testing of native IOS/Android mobile applications for smart-homes and smart-business wifi. What You’ll Do Work with the developers and product managers to create a test plan for features. Establish key performance metrics for the pass and the fail criteria of the test cases. Perform manual regression, acceptance, ad hoc and exploratory testing. Contribute towards automation of the test cases. Collaborate on the creation and improvement of organizational processes Take ownership of our manual test suite (create and execute test scenarios) What You’ll Bring 5+ years experience to support our manual testing of native IOS/Android mobile applications Fluency in spoken and written English is mandatory Familiar with QA tools and processes Basic knowledge of Github Basic knowledge of programming (Kotlin or Swift is a plus) Strong passion for iOS or android mobile applications Basic experience with test automation tools is a plus Familiarity with Postman or other API test tools Close attention to details Structured and a process-driven mindset About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. Show more Show less

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Plume’s CSP Engineering team is looking for bright and ambitious Software Engineers to continue delivering industry-leading innovation for large-scale CSP solutions at a rapid pace. Due to the massive scale requirements of our platform, you will be solving challenging problems on a daily basis using cutting-edge technologies and advanced architectural patterns involving distributed systems, reactive streaming, and stateful services. In addition, you will provide end-to-end solutions that involve CPEs with OpenSync embedded in the cloud platform and beyond. This is a high-impact and customer-facing role with immense growth opportunities and will truly put your software engineering skills to the test. What You’ll Do Participate in all stages of the software design lifecycle working in multi-disciplinary teams spanning cloud, embedded devices, front-end web/mobile, data, and product Interface with the customer on a regular basis and understand their problems and surgically solve them in any software layer possible Write clean, maintainable code, and perform peer code reviews Solve challenging scale, integration, and architectural problems Deploy, operate, and troubleshoot applications in a Kubernetes ecosystem Represent Plume to customer site by interfacing with various customer engineering teams What You’ll Bring Education Requirements: BS/MS/PhD in Computer Science, Electrical Engineering or related technical field 5+ years of industry experience in writing production code in multiple areas of a product High proficiency in writing idiomatic code with experience in C/C++ Strong understanding of algorithms, data structures, object-oriented programming and embedded systems Fundamental understanding of computer networking, operating systems, and databases Experience working on WiFi access points, operating systems such as OpenWRT, open source platforms such as RDK or OpenSync is a plus Strong analytical and problem-solving skills Strong oral and written communication skills About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. Show more Show less

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Plume crafts new-to-planet IoT experiences built on top of the world's best performing home WiFi system. Plume is committed to powering operator services beyond traditional voice, video and data. We believe that the core competitive advantage in the over-the-top era resides in your ability to create new services at high cadence, deploy them at massive scale, and to orchestrate through a common data set. We architected the Plume Platform As a Service (PaaS) precisely with this intent. We are looking for experienced WiFi QA engineers that would help us make sure that the product we are delivering meets both internal and our customers quality expectations. Candidate should be a talented engineer that can show initiative, adaptability to challenging environment, problem solving skills, and understanding of QA processes and test automation. What You'll Do Creating, documenting, and running of test plans relating to WiFi network connectivity, performance, and stability. Be involved with new feature functional and design definitions for understanding of deliverables. Work closely with developers, product designers, and customer support engineers to deliver quality products. Automate test test cases to reduce the test cycle. Executing regression tests in automation and manually. Attempt to reproduce and root cause of filed defects and verify once fixed. Able to work efficiently and independently to finish tasks on spec and on time without much supervision. What You'll Bring BA/BS/MS in Computer Science, Computer Engineering, Information Systems or related technical field. Software testing methodology, including writing & execution of test plans and debugging. 7+ years of relevant work experience in embedded software/device QA. Knowledge of WiFi (802.11) protocols such as 802.11ac, 802.11ax, 802.11e, 802.11n, 802.11k, 802.11r, 802.11v etc. Knowledge of DFS ( DFS selection, Zero wait ) Knowledge of WPA2/WPA3 Knowledge of WiFi Stats Knowledge of Layer 2, Layer 3 networking protocols such as Bridging, Routing, IPV6, VLAN, NAT, DNS and DHCP. Experience coding in Python. Experience with WiFi testing tools is a big plus. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. Show more Show less

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. What You'll Do Manages incidents for Plume’s production systems globally. Responsible for the efficiency & effectiveness of Incident process within the Organization Classification and Prioritization of all incidents based on impact to contract SLA Engage resources to resolve the major incidents and thus avoid customer/business impact Identify opportunities for improvement in the existing incident management Provides immediate response and coordination aimed at minimizing the duration of service interruptions. Make decisions regarding real-time incident resolution activities and select client situations for executive and management escalation updates. Acts as a liaison between the business and technology teams for high severity incidents (priority 0, 1, and 2 spanning across the entire enterprise) and escalates as appropriate. Maintains trend data and metrics related to changes, incidents for clients, and executive reporting. Compiles the enterprise post-incident report (RCA) and works with various teams in root cause analysis. Support software engineering, technical operations, Information Technology, Information security, and customer support teams, and others who are responsible for assessing and triaging incident escalations Send communication updates for all incidents until incident resolution Manage communications to internal stakeholders, leadership and customers – Communication process for internal and external Proactively using monitoring and alert applications to identify incidents What You'll Bring Professional Experience & Knowledge Senior-level experience in Incident Management: Minimum of 5+ years in ITIL-based incident management, ideally in fast-paced, high-availability environments such as cloud services or networking. Deep knowledge of ITIL frameworks: Strong command of ITIL v3 or v4 (certification preferred), with hands-on experience establishing and optimizing incident management processes. Proven track record in process implementation: Ability to design, implement, and operationalize end-to-end incident processes aligned with business goals. Experience with ITSM platforms: Solid experience with platforms such as ServiceNow, Jira Service Management, Salesforce, or similar. Cloud and network infrastructure understanding: Broad technical understanding of cloud-based WiFi infrastructures, network components, integrations (e.g. APIs), and monitoring. Incident performance monitoring: Strong ability to define, track, and report on performance KPIs (e.g. MTTR, incident volumes, SLA adherence, root cause trends). Executive-level communication and management: Skilled in leading and managing high-priority incidents at the executive (C-Level) level, including clear status updates, risk assessments, and action plans. Personal Attributes & Soft Skills Strong and assertive personality: Confident in decision-making and capable of leading under pressure; used to taking ownership and driving resolution with authority. Calm and structured under pressure: Maintains focus and structure during high-impact situations; capable of orchestrating multi-team responses effectively. Strategic and analytical thinker: Understands both the details of the process and the larger technical and business context. Excellent communicator: Able to translate complex technical issues into clear, actionable communication for both technical teams and senior stakeholders. Proactive and hands-on mentality: Doesn’t wait for instructions—takes initiative, anticipates problems, and implements solutions early. High flexibility in terms of availability: Willingness to manage incidents outside of standard working hours, including on-call duty or escalations during evenings/weekends. Kindly note that this is an in person position, with a requirement to work in the office 5 days a week. We’re looking for candidates who are within a commutable distance. At this time, we are unable to provide relocation assistance. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. Show more Show less

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. As a Sr. Software Development Engineer (SDE) , your responsibilities will include: Data Analysis: Analyze network data to develop code and configuration files. Code quality: Write clean, maintainable code, and actively participate in peer code reviews. Innovation & R&D: Participate in research and development activities to drive security feature set innovation and ideation. Deployment & Operations: Deploy, operate, test, and troubleshoot internal code and configurations that impact real end users. Problem ownership: Take ownership of problems and develop solutions within your given responsibilities. Independent work: Work with minimal technical supervision while responding efficiently to multiple program priorities. Basic Qualifications Education: Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent experience with 5+ years of relevant industry experience. Experience: 5+ years of experience developing cloud security-focused solutions (e.g., Firewall, DPI, Intrusion Detection/Protection, Anomaly Detection, etc). Technical Skills: Continue developing internal tooling for a SaaS product, using Scala, Python. Perform queries to analyze data and create visualizations in Databricks. Ability to deal with large data sets and identify patterns to improve the product. Understanding of computer networking, network protocols, and network traffic management. Understanding of AWS, Kafka, DNS, Jenkins, Databricks, Pyspark, Databases, Regex, and Tableau. Excellent analytical and problem-solving skills. Self-motivated with a strong desire to learn and grow. A strong team player with effective collaboration & communication skills Preferred Qualifications Previous experience developing network security-focused solutions Previous experience building scalable cloud solutions Passionate about shipping high-quality code to production About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Plume Design Inc. is the world’s first SaaS experience platform for Communications Service Providers (CSP). Plume is a leader in next-gen smart home tech. Our 360° platform helps Providers deploy best-in-class WiFi experiences with breakthrough efficiency. As the only open and hardware-independent solution, Plume enables the rapid delivery of new services for connected homes, multi-family houses, small business, and beyond at massive scale. For residential subscribers, Plume delivers self-optimizing WiFi, cyber-security, access controls, and more. For small businesses, our purpose-built suite of smart services turns small business networks into fully connected, business intelligence platforms. And for Service Providers, they get robust back-end applications for unprecedented visibility and support. What You'll Do Work on issues reported from fields - either from customers or internal Dogfood testing Take the ownership, make clear action items and follow through to completion Support internal teams for issues observed from feature enablements Implement tools to catch issue and even identify the issue signature automatically Document knowledge learnt from the debugging experience to benefit teams What You'll Bring B.Tech in Computer Science or MS or PhD in Computer Science Well-versed in scripting languages such as Shell and Python Nice to have: Knowledge of cloud based (AWS) micro service development Strong understanding of OOP design principles Have an ability to own a project from inception to completion Strong verbal and written communication skills About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Incident & Problem Manager, Hyderabad What You’ll Do As the Incident & Problem Manager, you will be responsible for ensuring the stability, efficiency, and continuous improvement of Plume’s global production systems. You will lead high-impact incident response efforts and manage problem resolution processes to minimize service disruptions, prevent recurrence, and drive long-term operational improvements. Incident Management Responsibilities Manage and coordinate global incidents across Plume’s production systems. Own the incident lifecycle: classification, prioritization, escalation, resolution, and closure. Engage and coordinate cross-functional teams during major incidents (P0, P1, P2). Ensure real-time response and minimize downtime through rapid decision-making and structured execution. Provide timely and clear communication updates to internal teams, leadership, and customers throughout the incident lifecycle. Act as the central liaison between business, engineering, and operations teams during high-severity incidents. Maintain metrics and trends related to incident volumes, root causes, SLA adherence, and MTTR. Lead the post-incident review process (RCA) and ensure action items are identified and followed through. Leverage monitoring and alerting tools to proactively detect and respond to incidents. Problem Management Responsibilities Identify and log problems based on incident trends, major incident reviews, and other system data. Categorize, prioritize, and manage problem records from investigation through resolution. Conduct in-depth root cause analyses (RCA), utilizing techniques like 5 Whys or Kepner-Tregoe. Collaborate with engineering, operations, and DevOps to drive permanent fixes. Document workarounds and maintain a Known Error Database (KEDB) to support incident resolution. Track and communicate problem status, progress, and risks to relevant stakeholders. Feed insights into the Continual Service Improvement (CSI) process and identify systemic improvements across the organization. What You’ll Bring Professional Experience & Knowledge: 5+ years of senior-level experience in ITIL-based Incident and Problem Management, ideally in SaaS, networking, or cloud-native environments. Deep understanding of ITIL v3/v4 frameworks (certification preferred). Proven ability to establish and optimize incident/problem management processes in high-availability, high-pressure environments. Strong background in root cause analysis, trend identification, and service improvement planning. Technical knowledge of cloud-based infrastructure, WiFi and networking technologies, APIs, monitoring systems, and common SaaS architectures. Proficient with ITSM platforms like ServiceNow, Jira Service Management, or similar tools. Personal Attributes & Soft Skills Confident leader with the ability to guide teams and make decisions under pressure. Calm, structured, and effective in high-stress, high-stakes situations. Analytical thinker with a data-driven and strategic mindset. Clear and concise communicator, capable of translating complex technical issues into actionable insights for both technical teams and executive stakeholders. Collaborative team player with strong cross-functional influence—even without direct authority. Ownership-driven and proactive, with a strong sense of accountability and urgency. Willingness to support on-call rotation, including evenings and weekends, as needed. Kindly note that this is an in person position, with a requirement to work in the office 5 days a week. We’re looking for candidates who are within a commutable distance. At this time, we are unable to provide relocation assistance. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.