Network Operations Center Manager About Our Company Harcept provides a wide variety of IT services to small & mid-sized business, although the company itself is a young operation. Our primary focus has always been to offer the same centralized support capabilities that every large corporation has at a fraction of the cost to our customers. Ultimately, we pride ourselves on the ability to provide a long term and proactive relationship with our customers. Essentially, we help perpetuate the growth of these smaller companies by helping them escape the large overhead costs of an in-house IT department. Job Overview We are looking for an experienced and proactive NOC Manager to lead the operations and support of our network infrastructure. The NOC Manager will oversee day-to-day monitoring, maintenance, and performance of our enterprise network, ensuring high availability, reliability, and compliance with best practices and security standards. The ideal candidate will have deep technical expertise, strong leadership skills, and a background in Managed Service Provider (MSP) environments. This role involves building and scaling a Network Operations Center in India to support US-based clients. Duties and Responsibilities • Team Building and Leadership: Recruit, onboard, and train a new NOC team from scratch for an SMB MSP, ensuring a strong balance of technical and customer service skills. Develop and manage 24/7 team schedules aligned with US business hours and client needs. Foster a high-performance culture focused on proactive monitoring, rapid incident response, and continuous improvement. • Technical Operations: Ensure 24/7 monitoring and management of network infrastructure supporting Cisco Catalyst, Meraki, Fortinet, and Extreme switches. Troubleshoot and resolve network system and application issues with escalation as needed. Implement and maintain automation tools to streamline monitoring, incident management and reporting and oversee patch management, backups and disaster recovery for client networks. • Customer & Stakeholder Relations: Serve as the primary liaison between the NOC and US-based customers, ensuring clear and timely communication to maintain high customer satisfaction. Coordinate closely with US teams and clients to understand and meet their specific requirements and SLAs. Produce and share regular reports detailing network performance, incident response and ongoing service improvements. • Process Improvement and Documentation: Develop and refine NOC workflows, escalation procedures and incident management protocols while ensuring comprehensive documentation of incidents, resolutions and network changes to support compliance and continuous improvement. Identify and implement process and efficiency enhancements through automation and standardization to optimize operations. • Performance Management and Growth: Set and monitor operational goals and KPIs to ensure the team consistently meets or exceeds SLAs, evaluate and enhance team skills to stay aligned with evolving technologies and customer demands, and scale the NOC team and operations in line with the MSP’s growing client base and expanding service offerings. Technical skillset – Great Plus • Deep expertise in configuring, monitoring, and troubleshooting Cisco Catalyst, Meraki, Fortinet (e.g., FortiGate), and Extreme switches. • Strong understanding of routing, switching, SD-WAN, VPNs, firewalls, and network- attached storage (NAS) systems. • Proficient in networking protocols such as IPSEC, HSRP, BGP, OSPF, 802.11, and QoS, with a solid grasp of the OSI/TCP-IP model. • Experienced with Microsoft server environments, Windows workstations, Line of Business (LoB) applications, and Microsoft Office 365 integration. • Skilled in network monitoring, diagnostic, and analytics tools, utilizing dashboards and automation for incident detection, reporting, and performance analysis. • Ability to generate actionable reports, conduct trend analysis, and perform root cause analysis (RCA). • Strong knowledge of network security best practices including firewalls, VPNs, endpoint protection, and compliance with HIPAA and financial regulations. • Expertise in incident, problem, and change management, along with backup, disaster recovery, and business continuity planning to ensure service reliability and resilience. Qualifications and Skills • Minimum 5 years, proven experience in leadership building and managing teams within a Managed Service Provider environment, ideally in an SMB MSP setting. • Experience in project management, including setting up new operations, process improvement, and managing infrastructure projects. • Ability to build and scale teams from scratch, including recruiting, onboarding, and ongoing team management • Excellent verbal and written English communication skills for effective interaction with US clients and internal teams. • Ability to design and deliver comprehensive onboarding and ongoing training programs for NOC staff. • Ability to work in a high-pressure fast-paced environment Education and Experience Requirements • Bachelor’s degree in Computer Science, Network Engineering, Information Technology, or a related field • 5+ years of experience in network operations, with at least 2+ years in a managerial role.
NOC Lead - India Operations (Technical Lead to Manager Track) Position Overview We are seeking an exceptional NOC Lead to spearhead the establishment of our India-based Network Operations Center function for our large-scale Managed Service Provider (MSP) operations. This is a unique opportunity for a highly technical professional to begin as a technical escalation point, prove their expertise working alongside our US-based NOC team, and eventually grow into managing a full NOC team in India. The ideal candidate will combine deep technical knowledge with emerging leadership capabilities and the ability to build trust with both US teams and clients. Career Progression Path Phase 1 (Months 1-6) : Technical Integration & Trust Building • Work directly with US-based NOC team as senior technical escalation point • Demonstrate technical expertise and reliability in high-pressure situations • Build relationships with US clients and internal stakeholders • Learn organizational processes, tools, and client requirements Phase 2 (Months 6-12) : Team Building & Leadership Transition • Begin recruiting and onboarding initial India NOC team members • Transition from individual contributor to team lead role • Establish India NOC operational procedures aligned with US standards • Take increasing ownership of India operations while maintaining US collaboration Phase 3 (Year 2+) : Full NOC Management & Scaling • Manage complete 24/7 India NOC operations supporting US business hours • Scale team based on client growth and service expansion • Drive process improvements and operational excellence • Serve as primary India NOC liaison to US leadership and clients Key Responsibilities Technical Leadership & Escalation (Immediate Focus) • Serve as Tier 3 escalation point for complex network infrastructure issues across Cisco Catalyst, Meraki, Fortinet, and Extreme switching environments • Troubleshoot and resolve critical network, system, and application incidents with minimal supervision • Provide expert-level support for routing, switching, SD-WAN, VPN, firewall, and NAS system issues • Collaborate closely with US NOC team to ensure seamless 24/7 coverage and knowledge transfer • Maintain deep technical expertise in networking protocols (IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and OSI/TCP-IP model Client Relations & Trust Building • Interface directly with US-based SMB (25-250 users) clients during critical incidents and planned maintenance • Demonstrate exceptional communication skills and technical competence to build client confidence • Ensure all client interactions meet or exceed service level expectations • Provide detailed incident reports and proactive communication to maintain transparency Team Development & Operations Management (Growing Responsibility) • Recruit, interview, and onboard high-caliber NOC technicians for India operations • Develop comprehensive training programs covering technical skills and customer service excellence • Establish and manage 24/7 shift schedules optimized for US business hour coverage • Foster a culture of proactive monitoring, rapid incident response, and continuous improvement • Implement performance management systems and KPIs aligned with MSP service standards Process & Infrastructure Development • Implement and optimize network monitoring, diagnostic, and analytics tools • Develop automation solutions for incident detection, reporting, and routine operational tasks • Establish escalation procedures, incident management protocols, and change management processes • Ensure comprehensive documentation of incidents, resolutions, and network changes • Drive process standardization and efficiency improvements across India NOC operations Strategic Growth & Scaling • Scale NOC team and operations in alignment with MSP client growth and service expansion • Identify opportunities for service enhancement and operational optimization • Collaborate with US leadership on strategic planning for India NOC evolution • Manage infrastructure projects and process improvement initiatives Required Technical Expertise Core Networking Skills • 5+ years hands-on experience with Cisco Catalyst, Meraki, Fortinet (FortiGate), and Extreme switches • Expert-level knowledge of routing, switching, SD-WAN, VPNs, and firewall technologies • Advanced proficiency in networking protocols: IPSEC, HSRP, BGP, OSPF, 802.11, QoS • Deep understanding of OSI/TCP-IP model and network troubleshooting methodologies Systems & Applications a plus • Strong experience with Microsoft server environments and Windows workstation management • Proficiency with Line of Business (LoB) applications and Microsoft Office 365 integration • Experience with network-attached storage (NAS) systems and backup/disaster recovery solutions Monitoring & Analytics • Expertise with MSP network monitoring and diagnostic tools • Experience creating dashboards, automated reporting, and performance analysis systems • Ability to conduct trend analysis, root cause analysis (RCA), and generate actionable insights Security & Compliance • Comprehensive knowledge of network security best practices • Experience with firewalls, VPNs, endpoint protection, and security incident response • Understanding of compliance requirements (HIPAA, financial regulations, etc.) • Familiarity with change management and business continuity planning Required Qualifications & Experience Education & Experience • Bachelor's degree in Computer Science, Network Engineering, Information Technology, or related field • Minimum 5 years in network operations with increasing technical responsibility • 2+ years in senior technical or team lead roles within MSP environment • Proven track record working with enterprise clients and maintaining high service standards Leadership & Management • Experience mentoring junior technical staff and providing technical guidance • Demonstrated ability to work effectively in cross-cultural, distributed team environments • Project management experience including process improvement and infrastructure initiatives • Track record of building processes and procedures from ground up Communication & Soft Skills • Exceptional verbal and written English communication for US client and team interaction • Ability to explain complex technical concepts to both technical and non-technical audiences • Strong presentation skills for client meetings and internal reporting • Cultural awareness and ability to work effectively across US-India time zones Additional Requirements • Ability to work flexible hours to ensure overlap with US business operations • Willingness to participate in on-call rotation and emergency escalations • High-pressure, fast-paced environment experience with enterprise-level SLAs • Strong analytical and problem-solving mindset with attention to detail What We Offer • Opportunity to build and lead NOC operations from the ground up • Direct career progression path from technical expert to operations manager • Exposure to cutting-edge enterprise networking technologies and large-scale MSP operations • Collaboration with experienced US-based teams and enterprise clients • Competitive compensation package with performance-based growth opportunities • Professional development support including certifications and training programs Ideal Candidate Profile The successful candidate will be a technical expert who thrives on complex problem-solving, demonstrates natural leadership qualities, and has the vision to build world-class NOC operations. You should be equally comfortable diving deep into technical troubleshooting and communicating with executive-level stakeholders. This role requires someone who can earn trust through technical excellence while developing the management skills needed to scale operations successfully.
NOC Lead - India Operations (Technical Lead to Manager Track) Position Overview We are seeking an exceptional NOC Lead to spearhead the establishment of our India-based Network Operations Center function for our large-scale Managed Service Provider (MSP) operations. This is a unique opportunity for a highly technical professional to begin as a technical escalation point, prove their expertise working alongside our US-based NOC team, and eventually grow into managing a full NOC team in India. The ideal candidate will combine deep technical knowledge with emerging leadership capabilities and the ability to build trust with both US teams and clients. Career Progression Path Phase 1 (Months 1-6) : Technical Integration & Trust Building Work directly with US-based NOC team as senior technical escalation point Demonstrate technical expertise and reliability in high-pressure situations Build relationships with US clients and internal stakeholders Learn organizational processes, tools, and client requirements Phase 2 (Months 6-12) : Team Building & Leadership Transition Begin recruiting and onboarding initial India NOC team members Transition from individual contributor to team lead role Establish India NOC operational procedures aligned with US standards Take increasing ownership of India operations while maintaining US collaboration Phase 3 (Year 2+) : Full NOC Management & Scaling Manage complete 24/7 India NOC operations supporting US business hours Scale team based on client growth and service expansion Drive process improvements and operational excellence Serve as primary India NOC liaison to US leadership and clients Key Responsibilities Technical Leadership & Escalation (Immediate Focus) Serve as Tier 3 escalation point for complex network infrastructure issues across Cisco Catalyst, Meraki, Fortinet, and Extreme switching environments Troubleshoot and resolve critical network, system, and application incidents with minimal supervision Provide expert-level support for routing, switching, SD-WAN, VPN, firewall, and NAS system issues Collaborate closely with US NOC team to ensure seamless 24/7 coverage and knowledge transfer Maintain deep technical expertise in networking protocols (IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and OSI/TCP-IP model Client Relations & Trust Building Interface directly with US-based SMB (25-250 users) clients during critical incidents and planned maintenance Demonstrate exceptional communication skills and technical competence to build client confidence Ensure all client interactions meet or exceed service level expectations Provide detailed incident reports and proactive communication to maintain transparency Team Development & Operations Management (Growing Responsibility) Recruit, interview, and onboard high-caliber NOC technicians for India operations Develop comprehensive training programs covering technical skills and customer service excellence Establish and manage 24/7 shift schedules optimized for US business hour coverage Foster a culture of proactive monitoring, rapid incident response, and continuous improvement Implement performance management systems and KPIs aligned with MSP service standards Process & Infrastructure Development Implement and optimize network monitoring, diagnostic, and analytics tools Develop automation solutions for incident detection, reporting, and routine operational tasks Establish escalation procedures, incident management protocols, and change management processes Ensure comprehensive documentation of incidents, resolutions, and network changes Drive process standardization and efficiency improvements across India NOC operations Strategic Growth & Scaling Scale NOC team and operations in alignment with MSP client growth and service expansion Identify opportunities for service enhancement and operational optimization Collaborate with US leadership on strategic planning for India NOC evolution Manage infrastructure projects and process improvement initiatives Required Technical Expertise Core Networking Skills 5+ years hands-on experience with Cisco Catalyst, Meraki, Fortinet (FortiGate), and Extreme switches Expert-level knowledge of routing, switching, SD-WAN, VPNs, and firewall technologies Advanced proficiency in networking protocols: IPSEC, HSRP, BGP, OSPF, 802.11, QoS Deep understanding of OSI/TCP-IP model and network troubleshooting methodologies Systems & Applications a plus Strong experience with Microsoft server environments and Windows workstation management Proficiency with Line of Business (LoB) applications and Microsoft Office 365 integration Experience with network-attached storage (NAS) systems and backup/disaster recovery solutions Monitoring & Analytics Expertise with MSP network monitoring and diagnostic tools Experience creating dashboards, automated reporting, and performance analysis systems Ability to conduct trend analysis, root cause analysis (RCA), and generate actionable insights Security & Compliance Comprehensive knowledge of network security best practices Experience with firewalls, VPNs, endpoint protection, and security incident response Understanding of compliance requirements (HIPAA, financial regulations, etc.) Familiarity with change management and business continuity planning Required Qualifications & Experience Education & Experience Bachelor's degree in Computer Science, Network Engineering, Information Technology, or related field Minimum 5 years in network operations with increasing technical responsibility 2+ years in senior technical or team lead roles within MSP environment Proven track record working with enterprise clients and maintaining high service standards Leadership & Management Experience mentoring junior technical staff and providing technical guidance Demonstrated ability to work effectively in cross-cultural, distributed team environments Project management experience including process improvement and infrastructure initiatives Track record of building processes and procedures from ground up Communication & Soft Skills Exceptional verbal and written English communication for US client and team interaction Ability to explain complex technical concepts to both technical and non-technical audiences Strong presentation skills for client meetings and internal reporting Cultural awareness and ability to work effectively across US-India time zones Additional Requirements Ability to work flexible hours to ensure overlap with US business operations Willingness to participate in on-call rotation and emergency escalations High-pressure, fast-paced environment experience with enterprise-level SLAs Strong analytical and problem-solving mindset with attention to detail What We Offer Opportunity to build and lead NOC operations from the ground up Direct career progression path from technical expert to operations manager Exposure to cutting-edge enterprise networking technologies and large-scale MSP operations Collaboration with experienced US-based teams and enterprise clients Competitive compensation package with performance-based growth opportunities Professional development support including certifications and training programs Ideal Candidate Profile The successful candidate will be a technical expert who thrives on complex problem-solving, demonstrates natural leadership qualities, and has the vision to build world-class NOC operations. You should be equally comfortable diving deep into technical troubleshooting and communicating with executive-level stakeholders. This role requires someone who can earn trust through technical excellence while developing the management skills needed to scale operations successfully.
We’re seeking a Senior Frontend Engineer to take ownership of our customer-facing portal and drive the modernization of our frontend architecture. This role offers significant influence: you’ll evaluate frameworks, set the strategy, and deliver intuitive, scalable interfaces that security teams depend on. This position calls for a strong grasp of both business objectives and engineering priorities, along with the skill to partner effectively with teammates to deliver on those goals. The right candidate will foster and demonstrate seamless collaboration across functions like systems engineering, development, customer experience, and product management to drive shared goals. Strong communication skills and the capability to create clear, well-structured documentation for features and workflows are also critical to success in this role. What You’ll Do ● Lead the modernization of our JavaScript/PHP-powered web applications systems into modern web frameworks for frontend (React, Angular, Vue, etc.) and backend (Express, Nest, Next, etc.) ● Architect and build real-time dashboards for threat intelligence, incident response, and analytics. ● Implement secure workflows: authentication, role-based access, and compliance-ready interfaces. ● Integrate seamlessly with backend microservices using REST APIs and optimize for performance at scale. ● Shape the frontend strategy that will grow with our platform and customer base. What We’re Looking For ● 5+ years of front-end experience with modern front-end frameworks (Angular, Vue, Node.js, developing web applications, and architectural decision-making. ● Strong skills in JavaScript (ES6+), PHP, state management, and responsive UI design ● Experience with real-time data visualization (Highcharts, D3.js, or similar). ● Knowledge of security or data-intensive applications is a plus.(e.g. threat intelligence platforms, fintech/transaction systems, healthcare portals, large-scale analytics dashboards, or enterprise identity and access management solutions) ● Leadership mindset: mentoring, code reviews, and guiding best practices. Awareness of accessibility best practices (e.g. keyboard navigation, high contrast dashboards, screen reader support) is a plus. ● Motivation to excel in an autonomous environment that values speed and empowers you to perform at your highest level. ● AI coding assistant proficiency (Cursor, GitHub Copilot, Claude Code, etc.) and a general interest in incorporating AI-driven solutions into engineering processes. Tech Stack ● Current Web Framework: CodeIgniter (PHP w/ Javascript, some Node.js) ● Modernized Web Frameworks: To be determined - you’ll drive the decision ● Microservices (REST APIs): Python Databases: OpenSearch, MySQL, Redis Infrastructure: AWS (ECS, S3, EC2), Linux-based deployment Who You Are ● Detailed & Collaborative - You deliver polished, accessible, and optimized experiences through testing, performance tuning, and close collaboration with cross-functional teams. ● Passionate Technologist - You stay current with emerging technologies, translate complex business requirements into intuitive UIs, and approach development as a craft with innovation as the goal. ● Pragmatic Engineer - You balance technical excellence with real-world impact, making thoughtful architectural choices that scale. ● Do the Hard Thing - You choose the right solution over the easy one, never shying away from difficult situations and facing challenges head-on; embracing complex problems as stepping stones to growth. Why Join Us ● Architectural ownership and freedom to shape the frontend future. ● Work on mission-critical tools that help organizations defend against cyber threats. ● Collaborate with world-class security analysts and engineers. ● Growth path into technical leadership with deep exposure to cutting-edge cybersecurity tech. If you thrive on complex, data-driven challenges and want to define the next generation of security platform interfaces, we’d love to hear from you.