Network Services Practice Head (Global)

Network Services Practice Head (Global)

Location:

Reports to:

Team size:

Practice:

Role Summary

Network Services Practice Head

Key Responsibilities

Practice & Strategy

• Define and execute the global Enterprise Networking strategy (offers, pricing, delivery model, tooling, accelerators, and playbooks).
• Own practice KPIs (revenue, margin, utilization, CSAT/NPS, on‑time delivery) and quarterly operating plans.
• Build capabilities and career paths for a 20‑member team (architects, engineers, project managers), with a focus on certifications and cross‑skilling.

Client Engagement & Solutioning (Pre‑sales → Delivery)

• Lead discovery, assessments, and workshops; shape the solution and

  own the HLD/LLD

  .
• Produce SoWs, BoMs, ROM/T‑shirt sizing, delivery plans, and migration strategies; support RFP/RFI responses and executive presentations.
• Serve as the executive technical sponsor for strategic accounts; align solutions to business outcomes, risk, compliance, and cost.

Program Delivery & Governance

• Govern multi‑tower, multi‑region programs (campus, WLAN, DC, WAN/edge) with formal PMO rigor.
• Establish delivery standards for design reviews, change/migration windows, rollback plans, and acceptance criteria.
• Drive incident/problem management excellence and handover to operations with runbooks and SLAs.

Architecture, Design & Quality

• Author/review

  HLDs

  (reference architectures, segmentation, QoS, routing, security, availability) and

  LLDs

  (config templates, addressing/VLAN plans, device‑level parameters, Visio diagrams).
• Champion

  Cisco

  and

  Aruba

  best practices across

  SDA/DNA Center, ISE, ACI/APIC, Aruba Central/AirWave, ClearPass

  , and SD‑Access/SDN frameworks.
• Design secure edge patterns leveraging

  ZTNA

  and

  SASE

  ; integrate with identity, endpoint, and SOC tooling.
• Define test plans (PoC/Pilot), performance benchmarks, and success criteria.

People Leadership

• Lead, mentor, and performance‑manage ~20 engineers/architects; run hiring, workforce planning, and vendor/partner coordination.
• Foster a culture of documentation, automation, and continuous improvement.

Technical Scope

• Enterprise Networking:

  Campus (L2/L3, VXLAN/EVPN), wireless (controller/Cloud‑managed), WAN/SD‑WAN, network automation/IaC (Git‑based workflows).

• Data Center Networking:

  Cisco ACI

  (APIC, contracts, tenants), NX‑OS, spine‑leaf; fabric overlays/underlays; DC interconnect.

• Access & Policy:

  Cisco SDA

  (fabric, VN/SGT),

  ISE

  (802.1X, BYOD, posture),

  Aruba

  campus/wireless,

  ClearPass

  policy.

• Security Edge:

  ZTNA

  ,

  SASE

  (e.g., Zscaler/Prisma/Netskope), DNS security, micro‑segmentation, Zero Trust patterns.

• Tooling:

  Cisco DNA Center, Prime (legacy), APIC, ThousandEyes/AppDynamics, Aruba Central/AirWave, Wi‑Fi survey tools (Ekahau), Visio, Terraform/Ansible (preferred).

• Documentation:

  HLD/LLD, migration/runbooks, as‑built, operational SOPs.

Required Qualifications

• 12+ years

  in Enterprise/Datacenter Networking with

  5+ years

  in leadership or practice management.
• Proven track record delivering

  global network transformations

  (multi‑region) with ownership of HLD/LLD and migration cutovers.
• Deep hands‑on expertise with

  Cisco

  (SDA, ISE, ACI, DNA Center) and

  Aruba

  (campus, wireless, Aruba Central/ClearPass).
• Strong understanding of

  SDN

  ,

  segmentation

  ,

  QoS

  ,

  routing protocols

  ,

  WLAN design

  , and

  DC spine‑leaf

  architectures.
• Experience implementing

  ZTNA/SASE

  and integrating identity‑centric access controls.
• Excellent stakeholder management and executive communication skills; ability to translate business goals into technical outcomes.
• Willingness to travel internationally (approx. 10–25%).

Preferred Qualifications & Certifications

• Cisco:

  CCIE Enterprise Infrastructure / Security,

  CCDE

  (nice to have).

• Aruba:

  ACDX

  ,

  ACMX

  (or equivalent senior design/mobility certifications).

• Security/Frameworks:

  CISSP (preferred), TOGAF (beneficial),

  ITIL Foundation

  .
• Experience with automation (Terraform/Ansible), CI/CD for network changes, and observability (ThousandEyes, AppDynamics).
• Exposure to cloud networking (AWS/Azure/GCP) and hybrid designs.

KPIs & Measures of Success

• Practice gross margin, utilization, and on‑time/on‑budget delivery.
• Design quality (defect escape rate), change success rate, MTTR, and SLA attainment.
• Client NPS/CSAT, executive stakeholder satisfaction, and referenceability.
• Team certification progress, attrition, and hiring velocity.

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