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Job Title: Key Account Manager – MasterCard Employer: G4S Secure Solutions (India) Pvt. Ltd. (Deputed at: MasterCard India, Pune HQ) Department: Operations Job Location: Business Bay, 103, Airport Road, Yerawada, Pune, Maharashtra – 411006 Candidate must be based in Pune Compensation: Up to ₹11.5 LPA (Based on Experience and Interview Performance) Role Purpose: To oversee and manage end-to-end physical security operations across all MasterCard sites in India, ensuring risk mitigation, resource optimization, and adherence to global security standards. The KAM will act as the single point of contact between G4S and MasterCard for all security-related matters, driving service excellence, compliance, and operational efficiency. Key Responsibilities:Operational Oversight: Lead the planning, development, and implementation of MasterCard’s physical security programs across PAN India sites. Conduct security risk assessments and audits; implement corrective actions to strengthen risk posture. Oversee all security personnel deployments, schedules, SOP compliance, and response protocols. Coordinate and supervise patrols, surveillance operations, and access control systems. Ensure strict adherence to compliance and regulatory requirements in all security operations. Incident & Crisis Management: Lead on-ground response to incidents such as theft, trespassing, injuries, or emergencies. Drive timely investigation and documentation of incidents; coordinate with client stakeholders for resolution. Maintain crisis readiness and lead during evacuations, lockdowns, or emergencies. Identify gaps and improve emergency response and escalation mechanisms. Stakeholder & Vendor Engagement: Act as the nodal liaison between MasterCard security team and G4S operational backend. Manage relationships with all security equipment vendors, AMC partners, and manpower subcontractors. Coordinate MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews) with actionable reports and KPIs. People & Resource Management: Handle day-to-day supervision of deployed manpower and ensure high discipline standards. Support recruitment, training, appraisal, and morale management of site security staff. Resolve conflicts and grievances proactively and maintain a healthy client-site ecosystem. Technology & Process Excellence: Ensure effective use of surveillance systems, access control, alarms, and visitor management tools. Maintain records of incidents, investigations, audits, and risk mitigation in centralized databases. Propose continuous improvement ideas for automation, process optimization, and policy revisions. Candidate Requirements:Educational Qualification: Graduate from any stream (Mandatory) Work Experience: Minimum 10 years of experience in managing high-end corporate physical security operations. Must have handled key accounts or regional/multi-location security portfolios. Technical & Professional Competencies: Strong understanding of electronic security systems (CCTV, ACS, BMS, etc.) Hands-on with incident documentation, SOP design, and emergency drills. Proficient in Microsoft Office – Word, Excel, PowerPoint (MBR/QBR presentations a must) Sound knowledge of risk assessment, crisis handling, and vendor SLAs. Soft Skills: Excellent written and spoken communication. Conflict resolution, team leadership, and client-facing skills. High on ethics, ownership, and professional integrity. Additional Requirements: Only male candidates residing in Pune are eligible to apply. Candidates must be civilians (Ex-servicemen and aviation-background candidates are not eligible). Reporting To: Regional Operations Head – G4S Secure Solutions Contact Person for Application: Name: Abhay Mulik WhatsApp: +91-9113627282 Email: abhay.mulik@in.g4s.com Job Types: Full-time, Permanent Pay: Up to ₹1,150,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Yerawada, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you a male? Are you a graduate? Can you speak and communicate in fluent English as a good articulation expert? Are you a local Marathi resident of Pune? Aviation and Ex-Servicemen back ground related candidates are not allowed. Only civilians are allowed to apply. So are you an ex-serviceman or from an aviation background? Education: Bachelor's (Required) Experience: relevant: 10 years (Required) Language: Marathi (Required) Hindi (Required) English (Required) Location: Yerawada, Pune, Maharashtra (Preferred) Work Location: In person
