Job
Description
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Icertis Technical Analyst Role Overview The role focuses on integrating the iCertis Contract Management platform with various enterprise systems such as ERP, CRM, and eSignature tools. The objective is to ensure seamless data flow and process automation across the organization's contract management and related business functions. Technical Skills ERP Integration: Experience with SAP, Oracle ERP, and Microsoft Dynamics 365. Understanding of ERP systems' architecture and data models. Ability to work with tools and middleware that facilitate integration (e.g., SAP PI/PO, Oracle Integration Cloud). CRM Integration: Experience with Salesforce and Microsoft Dynamics CRM. Knowledge of CRM data structures and workflows. Proficiency in using CRM APIs for integration purposes. eSignature Tools Integration: Familiarity with DocuSign and Adobe Sign. Understanding of eSignature workflows and API capabilities. API and Webhooks: Strong knowledge of RESTful APIs and webhooks. Ability to design, develop, and test custom integrations using APIs. Experience with authentication mechanisms like OAuth2. Monitoring and Logging Knowledge of tools and practices for monitoring integration processes and logging activities for troubleshooting. Experience with monitoring platforms like Splunk, New Relic, or Azure Monitor. Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for hosting and managing integration solutions. Experience with cloud-based integration services (e.g., AWS Lambda, Azure Logic Apps) Other Technical skills Familiarity with programming languages commonly used for integration tasks, such as Python, Java, or C#, can be beneficial. Functional Skills Contract Management: Understanding of contract lifecycle management processes. Familiarity with iCertis Contract Management platform features and configuration. Problem Solving: Strong analytical skills to troubleshoot and resolve integration issues. Ability to optimize integration processes for efficiency and reliability. Soft Skills Communication: Excellent verbal and written communication skills to collaborate with stakeholders. Ability to explain technical concepts to non-technical audiences. Collaboration: Experience working in cross-functional teams. Ability to coordinate with external vendors and internal IT teams. Show more Show less
