MS Engineering Operations Associate (Analyst) - Full stack(Angular/Java) / Mainframe DB2 Backend Preferred – Operate

Job Description

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Role Overview The Java Support Analyst is responsible for maintaining, troubleshooting, and optimizing enterprise Java applications . This role involves incident resolution, performance tuning, API troubleshooting, database optimization, and CI/CD deployment support . The analyst will work in an Agile, DevOps-driven environment and support legacy modernization, application enhancements, stabilization, and performance improvements for mission-critical applications in Freight, Rail, and Logistics industries. Required Technical Skills 🔹 Java, Spring Boot, Hibernate, JPA, REST APIs, Microservices 🔹 Database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB) 🔹 CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps) 🔹 Cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes) 🔹 Monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic) 🔹 Security frameworks (OAuth, JWT, SAML, SSL/TLS, LDAP, Active Directory) Key Responsibilities 1️ ⃣ Incident & Problem Management ✅ Provide Level 2/3 support for Java applications, resolving production issues, API failures, and backend errors. ✅ Diagnose and troubleshoot Java-based application crashes, memory leaks, and performance bottlenecks . ✅ Analyze logs using Splunk, ELK Stack, Dynatrace, AppDynamics, or New Relic . ✅ Work with ITIL-based Incident, Problem, and Change Management processes. ✅ Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes. 2️ ⃣ Java Application Debugging & Optimization ✅ Debug and analyze Java applications built on Spring Boot, Hibernate, and Microservices . ✅ Fix issues related to RESTful APIs, SOAP web services, JSON/XML parsing, and data serialization . ✅ Optimize Garbage Collection (GC), CPU, and memory utilization for Java applications. ✅ Work with Java profiling tools (JVisualVM, YourKit, JProfiler) to identify slow processes. ✅ Assist developers in resolving code-level defects and SQL performance issues . 3️ ⃣ API & Integration Support ✅ Troubleshoot REST APIs, SOAP services, and microservices connectivity issues . ✅ Monitor and debug API Gateway traffic (Kong, Apigee, AWS API Gateway, or Azure API Management) . ✅ Handle authentication and security for APIs using OAuth 2.0, JWT, SAML, and LDAP . ✅ Work on third-party system integrations with SAP, Salesforce, ServiceNow, or Workday. 4️ ⃣ Database Support & SQL Performance Tuning ✅ Analyze and optimize SQL queries, stored procedures, and indexing strategies . ✅ Troubleshoot deadlocks, connection pooling, and slow DB transactions in Oracle, PostgreSQL, MySQL, or SQL Server . ✅ Work with NoSQL databases like MongoDB, Cassandra, or DynamoDB for cloud-based applications. ✅ Manage ORM (Hibernate, JPA) configurations for efficient database transactions. 5️ ⃣ CI/CD & Deployment Support ✅ Support CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps . ✅ Work on Docker and Kubernetes-based deployments for Java applications. ✅ Assist in automated testing and validation before production releases. ✅ Troubleshoot deployment failures, rollback strategies, and hotfix releases . 6️ ⃣ Cloud & DevOps Support ✅ Monitor Java applications deployed on AWS, Azure, or GCP using CloudWatch, Azure Monitor, or Stackdriver . ✅ Support containerized deployments using Kubernetes, OpenShift, or ECS . ✅ Manage logging, monitoring, and alerting for cloud-native Java applications . ✅ Assist in configuring Infrastructure as Code (Terraform, Ansible, or CloudFormation) for DevOps automation. 7️ ⃣ Security & Compliance Management ✅ Ensure Java applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001) . ✅ Monitor and mitigate security vulnerabilities using SonarQube, Veracode, or Fortify . ✅ Implement SSL/TLS security measures and API rate limiting to prevent abuse. 8️ ⃣ Collaboration & Documentation ✅ Work in Agile (Scrum/Kanban) environments for application support and bug fixes. ✅ Maintain technical documentation, troubleshooting guides, and runbooks . ✅ Conduct knowledge transfer sessions for junior support engineers.