Manager Risk Management

American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. 

The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.    

This role is part of the Pricing Infrastructure & Process Oversight team which enables pricing agility, compliance, and operational excellence through platform management, governance and a dedicated Center of Excellence team.  

Job Responsibilities

• Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.  

• Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions. 

• Partner with Controls Management and Regional Pricing teams to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership.  

• Coordinate Issue Event framework processes, including reviewing gaps, initiating issues/events, gathering milestone support, monitoring progress, and preparing reports." 

• Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented. 

• Manage a team of analysts that supports audit functions, issues, and control management. 

Minimum Qualifications

• 4+ years of experience in project/program management with a focus on process improvement, root cause analysis, and driving large-scale cross-functional initiatives. 

• Strong analytical skills with the ability to assess complex processes, identify inefficiencies, and implement effective solutions. 

• High proficiency in Microsoft Office (Excel, PowerPoint, Outlook). 

• Exceptional communication skills (oral and written), with proven executive presence and ability to influence at all levels. 

• Strategic thinker and creative problem solver with a transformative mindset and strong attention to detail. 

• Demonstrated ability to balance multiple priorities, manage offshore collaboration, and adapt in a fast-paced environment. 

• Bachelor’s degree is required. 

• Merchant experience is a plus 
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities