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AMERICAN EXPRESS
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Manager Risk Management

Manager Risk Management

AMERICAN EXPRESS

8 - 10 years

30 - 35 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Business process Business services Operations research Automation Process improvement Relationship building MS Office Business intelligence Operations SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

Global Services Group (GSG) brings together the company s external and internal servicing functions, and includes the below world-class organizations:

Global Servicing Network, which provides exceptional care to our external customers, and

Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.

Responsibilities:

The position will have responsibility to lead development & ongoing delivery of Performance Reporting & Incentive Calculation for GMNS US and LACC markets. This role places a focus on ability to think strategically, to synthesize complex data & deliver relevant & insightful reporting to the Business users

Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.

Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.

Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers

Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations.

Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions.

Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights

Critical Factors to Success (Outcome Driven):

Business Outcomes:

Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win

Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities

Ability to interpret insights to derive strong requirements and prioritization based on data.

Strong people relationship building, management and influencing skills

Exceptional verbal, written, and interpersonal communication skills

Engage with key customers to drive initiatives to enhance sales experience.

Automate and standardize reporting processes

Leadership Outcomes:

Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Lead with a digital approach and deliver the world s best customer experiences every day

Past Experience

8-10 years relevant experience with excellent knowledge Reporting and Visualization tools

Preferred: Experience in Python and Hive & Tableau.

Academic Background

Master s degree in economics/ Statistics / Operations research

Skills/Capabilities

Functional

Understanding of merchant business process
Analytics & reporting domain experience

Technical

Analytics & Insights

Python, Lumi Big Query, R, SQL

Basic Statistical Knowledge: Hive/ML techniques

Advanced data manipulation & automation skills

Data visualization

Exposure to Big data environment & tools

Preferred:

Data Analytics , Automation experience

Platforms

Big Data Platforms: Cornerstone/Lumi

Visualization Platforms: VBA, Tableau

Advanced MS Office Suites (Word, Excel, Powerpoint, Access)

Amex Platform Knowledge: CS/ CODL

Preferred:

Dashboard Creation

Sales Platforms: SFDC

Behavioral

Enterprise Leadership Behaviors

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

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AMERICAN EXPRESS

Financial Services

New York NY

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Manager Risk Management