Manager Risk Management

Role Overview: You will be a part of the Global Merchant & Network Pricing (GMNP) team responsible for designing and implementing global pricing strategies to support coverage objectives and optimize Discount Revenue, which is a significant revenue stream for American Express. Your role will be within the Pricing Infrastructure & Process Oversight team, focusing on pricing agility, compliance, and operational excellence through platform management and a dedicated Center of Excellence team. Key Responsibilities: - Manage projects by developing plans, analyzing data, managing stakeholders, escalating and clearing roadblocks, tracking and executing workstreams. - Collaborate with Servicing, Client Management, and Regional Pricing teams to review Pricing processes, identify gaps, assess root causes, and advise on solutions. - Partner with Controls Management and Regional Pricing teams to identify pricing errors, propose controls, and provide reporting to Pricing leadership. - Coordinate Issue Event framework processes, including reviewing gaps, initiating events, gathering support, monitoring progress, and preparing reports. - Identify process and system improvement opportunities for greater efficiency and ensure well-documented processes. - Lead a team of analysts supporting audit functions, issues, and control management. Qualifications Required: - Minimum 4 years of project/program management experience focusing on process improvement and driving cross-functional initiatives. - Strong analytical skills to assess complex processes, identify inefficiencies, and implement solutions. - Proficiency in Microsoft Office (Excel, PowerPoint, Outlook). - Exceptional communication skills (oral and written) with proven executive presence and ability to influence at all levels. - Strategic thinker and problem solver with attention to detail. - Ability to manage multiple priorities, collaborate offshore, and thrive in a fast-paced environment. - Bachelor's degree required, Merchant experience is a plus. (Note: The additional details about the company benefits have been omitted as they are not directly related to the job description provided),