Manager Operations

Job Description

Company profile : Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.S. Quick Service Restaurant (QSR) industry. The company is the preferred accounting vendor for four national QSR chains in North America and serves over 35 other brands. IAPL maintains Quality Management Systems (QMS) certified to ISO 9001, and Information Security Management Standard (ISMS) to ISO 27001. The Manager of Operations and Service Delivery is a critical member of our Team. She/he must bring a passion for transforming accounting from a craft to a replicable process like Toyota did in the automotive business. Small to medium-sized companies in the US are hungry for accounting firms that go beyond routine bookkeeping and help protect the client, make more money, and avoid common pitfalls. We have created a process that delivers high-quality accounting at an attractive price. As we continue to automate, we also have added value-added services, including dashboards, analytical tools, process improvement consulting, IT services, and more. Our ability to secure Preferred Vendor positions with QSR franchisors is a testimony to our success. We have led the industry in automation, process improvement, and innovation and plan to continue to do so. The ideal candidate is inquisitive, hands-on, passionate, and highly consultative in nature. The individual will report to the VP – HR and Operations and closely collaborate with the CEO and Senior Stakeholders to drive projects across Indevia. Scouting for Manager - Accounts Job Description - Service Delivery & Operations: Responsible for Service Delivery, driving SLA metrics and providing leadership in dealing with overall operational and client issues. Ensuring that the clients are satisfied with the performance. Responsible for Operational Excellence & Productivity improvement Initiatives & Implementations. Manage Transition of new clients, redesign processes, and identify process transformation opportunities & projects. Conduct periodic reviews with managers and drive corrective action where required in order to ensure delivery predictability. Identify opportunities for work redesign, workflow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals. Coordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets) in order to ensure budget & pricing assumptions compliance. Work Location: Mumbai (Hybrid) Team Management: Shares knowledge, mentor, and educates the organization's staff regarding the company's vision, opportunities, and challenges. Ensure company operation hurdles are resolved in a timely and cost-effective manner. Supervise staff in accordance with the operational and revenue objectives. Coordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets) in order to ensure budget & pricing assumptions compliance. Identify training needs for team members. Requirement: Master's or a bachelor's degree in commerce with 8 - 10+ years of experience or in a related field. Experience in a BPO will be an added advantage. Leader with a service mindset who takes pride in growing the people she/he leads. Deep understanding of how to use accounting to create value for the client. Passion for using the best tools available to transform accounting. (Knowledge on Microsoft Dynamics, Sage 100, Quick books - highly preferable) Entrepreneurial spirit who is excited by the prospect of rapid growth. Demonstrated ability to lead a team of professionals to higher levels of performance. Excellent interpersonal skills in dealing with peers, superiors, and staff. Excellent oral and written communication skills in English. Able to interact with US clients and prospects via phone, email, and in person. Keep up to date with industry standards and technology changes to help build robust systems and provide ideas for integration. Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences. Process-driven with a strong Project Management and Product Owner Mindset Cultural fit: Of necessity, IAPL/IAI has evolved a consultative management style We understand that staff attrition has a high cost. We invest in hiring rare, responsible people and allow them a great degree of autonomy. A top-down authoritarian style will not work. Job location and compensation: Mumbai Compensation: Competitive with profit participation and bonus payouts Preferred skills and qualifications International business experience Valid US visa If this sounds like you, write to us at HRteam@indevia.com and leave your contact information. We will be delighted to offer the insights that you seek about Indevia. For additional information, please visit www.indevia.com. We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste, creed, disability, or national origin. Start your journey with us.