Manager Operations

Tour Operations Manager

PrimeMeridian Travel Co.

Location: Bangalore, Chennai, Coimbatore

Experience Required: 5–10 Years (Preferred in Travel & Tourism Industry)

About PrimeMeridian Travel Co.

PrimeMeridian Travel Co. specializes in delivering exceptional travel experiences, corporate travel management, and destination-based services. With strong industry partnerships and a customer-first philosophy, we aim to provide seamless, memorable journeys for every traveler.

Position Overview

We are looking for an experienced Tour Operations Manager to oversee all operational activities relating to tour planning, supplier coordination, costing, itinerary building, and document preparation. The ideal candidate must have strong supplier relationship management skills, excellent destination knowledge, the ability to negotiate competitive rates, and competence in preparing accurate quotations and proforma invoices within strict timelines.

Key Responsibilities

1. Supplier & Partner Management

• Build and maintain strong relationships with hotels, DMCs, transport operators, and activity providers.
• Negotiate competitive rates, contracts, and service agreements.
• Evaluate supplier performance to ensure consistent service quality.
• Explore and onboard new suppliers for existing and upcoming destinations.

2. Tour Operations & Coordination

• Manage the complete lifecycle of tour operations from contracting to final execution.
• Ensure timely confirmations of hotels, transfers, activities, and other ground services.
• Coordinate with suppliers to ensure error-free delivery of services.
• Troubleshoot operational challenges and ensure smooth travel experiences.

3. Quotation, Costing & Proforma Invoice Preparation

• Prepare accurate cost sheets and competitive quotations as per client requirements.
• Deliver final quotations to the sales team on time.
• Create professional, compliant Proforma Invoices including:
• Breakdown of tour components
• Pricing and tax applicability
• Terms & conditions
• Payment schedules
• Validity of rates
• Ensure all pricing and invoice details match supplier contracts.

4. Destination Knowledge & Product Development

• Maintain updated knowledge of domestic and international destinations.
• Research new destinations, hotels, sightseeing options, and travel trends.
• Develop innovative tour packages and enhance product offerings.
• Update the team regularly on destination updates and changes.

5. Financial & Reporting Responsibilities

• Maintain updated supplier rates and seasonal tariffs.
• Track itinerary margins and overall profitability.
• Generate weekly/monthly operational performance reports.
• Maintain accurate documentation of contracts and negotiations.

6. Customer Service & Issue Resolution

• Support the customer service team during pre-travel, on-travel, and post-travel escalations.
• Coordinate with ground partners for urgent requests or amendments.
• Ensure customer satisfaction by providing timely operational support.

7. Team Coordination & Internal Communication

• Work closely with the sales, accounts, and management teams.
• Train junior staff on costing, destination knowledge, supplier handling, and documentation.
• Ensure proper communication flow between teams for smooth operations.

Required Skills & Qualifications

• 5–10 years experience in tour operations or travel management.
• Strong command over supplier relations, hotel contracting, and rate negotiation.
• Advanced knowledge of destination insights, hotel categories, and local regulations.
• Expertise in quotation preparation, costing, and proforma invoice creation.
• Strong organizational and multitasking abilities.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in MS Excel, CRM tools, and travel operation software.

Preferred Qualifications

• Experience with FIT, GIT, & MICE tour handling.
• Knowledge of visa documentation and travel insurance processes.
• Ability to manage multiple destinations and large volumes of itineraries.
• Preferable an FIT Specialist

Why Join PrimeMeridian Travel Co.?

• Be part of a high-growth travel company.
• Work with a professional, supportive, and innovative team.
• Competitive compensation with performance incentives.
• Opportunities for skill development and career advancement.

Share your CV at: careers@primemeridiantravel.in

Contact +91 98947 11820

Job Type: Full-time

Pay: ₹17,640.97 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Work from home

Work Location: In person