Transition Manager

Job Description

Company profile : Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.S. Quick Service Restaurant (QSR) industry. The company is the preferred accounting vendor for four national QSR chains in North America and serves over 35 other brands. IAPL maintains Quality Management Systems (QMS) certified to ISO 9001, and Information Security Management Standard (ISMS) to ISO 27001. This position calls for a project management-driven role that is key in transitioning and onboarding new clients using our CRM solutions. We are seeking an Individual who would leverage his/her unique expertise to influence a move away from traditional accounting service delivery towards a more modern approach and efficient working practices, thereby acting as a critical change agent.As we continue to automate, we also have added value-added services, including dashboards, analytical tools, process improvement consulting, IT services, and more. Our ability to secure Preferred Vendor positions with QSR franchisors is a testimony to our success. We have led the industry in automation, process improvement, and innovation and plan to continue to do so. The ideal candidate is inquisitive, hands-on, passionate, and highly consultative in nature. The transition manager (TM) will report to the VP – HR and Operations and closely collaborate with the CEO and Senior Stakeholders to drive projects across Indevia. The individual will lead, manage, and drive (US) Accounting client transitions into our environment. Scouting for Transition Manager Job Summary: Responsible for leading and driving new client and existing client transitions for the addition of new services (migrating, improving, and optimizing the business process into our environment) Ensuring the satisfaction of client expectations and that company processes and procedures are followed and maintained, which includes all aspects of personnel, relationships with the client, and detailed decisions to make the transition a success. Undertake the development, implementation, monitoring, and reporting of the Transition Plan to meet the strategic goals and interests of the Organization. Analyze the current transition process to identify areas for improvement. Identify opportunities for work redesign, workflow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals. Work with and support the sales team to ensure service agreements are consistent with our deliverables, educate the client on the requirements of a successful transition in due diligence discussions/meetings with clients, draft client solutions, etc. Map the work process from client to Indevia, service delivery, client communication, and delivery follow-up. Ensure complete documentation of the service process. Since we primarily serve one type of client, create a service process master document and edit for each client. Builds and maintains a departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Managing team functions and utilizations, viz. workforce planning, facilitating recruitment, selection, induction, performance appraisal, training, etc., in line with overall business goals. Lead the transition team in terms of delivery timelines, service quality, documentation, cost, and client (both internal and external) satisfaction. Work location : Mumbai Candidate profile: Master's or a bachelor's degree in commerce with 8 - 10+ years of experience or in a related field. Experience in a BPO will be an added advantage Preference: Demonstrated/Proven track record of managing US accounting for Quick Service Restaurant clients (QSR) Managing process improvement and transition projects to completion (and to be able to demonstrate tangible business benefits realization) - (onsite or offshore) – accounting /finance/BPO is a plus. Demonstrated success as an accounting process transition manager – experience in P2P or O2C will be a plus. Passion for using the best tools available to transform accounting (Knowledge of Microsoft Dynamics, Sage 100, Quick books, R365 - highly preferable) An entrepreneurial spirit who is excited by the prospect of rapid growth. Process-driven with a strong Project Management and Product Owner Mindset Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences. If this sounds like you, write to us at HRteam@indevia.com and leave your contact information. We will be delighted to offer the insights that you seek about Indevia. For additional information, please visit www.indevia.com. We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste, creed, disability, or national origin. Start your journey with us.