Transition Manager

• Minimum

  4 years in IT Transition

   (process movement, i.e., candidate movement from one country to another)
• Candidates available to join within a notice period of

  3045 days are preferred.

Key Responsibilities

• Lead and manage end-to-end transitions for mid- to large-scale deals, ensuring smooth delivery and minimal service disruption.
• Define and align transition success criteria, outputs, and deliverables with onsite and internal stakeholders.
• Prepare, manage, and track detailed transition plans and stream-specific activities (KT plans, IT/application provisioning for new joiners, reporting, RAID logs, etc.).
• Oversee and monitor Knowledge Transfer (KT) sessions with SMEs, ensuring complete technical and process coverage.
• Measure the effectiveness of KT and other transition streams, identifying gaps and mitigating risks proactively.
• Provide regular status updates and detailed progress reports to stakeholders, including onsite teams and leadership.
• Collaborate closely with delivery, operations, and onsite teams to drive seamless execution.
• Ensure accurate process documentation, including reviewing and validating Process Maps and SOPs.
• Drive all transition milestonesTransition Kick-off, KT, Ramp-up, Go-Live, tollgates, and final transition closure.
• Identify, track, and manage risks and issues, taking timely corrective actions.
• Offer expertise, guidance, and best practices in transition management.
• Conduct go/no-go readiness assessments and support smooth service acceptance into steady-state operations.
• Capture lessons learned and contribute to strengthening organizational transition frameworks and methodologies.

Key Skills

• Excellent verbal and written communication skills, along with strong presentation abilities.
• Strong stakeholder management and client-facing experience.
• Proficiency in risk management, decision-making, and handling pressure.
• Leadership and people management skills to drive cross-functional coordination.
• Strong governance, quality compliance, and reporting discipline.
• Ability to manage conflicts, handle escalations, and ensure timely resolution.

Requirements

• 1215 years of total experience, including a minimum of 5+ years in IT/Non-IT transition management.
• Proven track record in leading mid- to large-scale transitions from the US or other global regions to India.
• Hands-on experience in knowledge transfer planning, service migration, and client onboarding.
• Strong critical-thinking and problem-solving capabilities, with the ability to address broad issues and facilitate informed decision-making.