Posted:1 day ago|
Platform:
Work from Office
Full Time
Led end-to-end project execution, creating detailed project and transition plans, including T&E and resource planning.
• Drove process transformation workshops to design solutions addressing both stated and unstated client needs.
• Monitored the Process Transformation team to ensure compliance with Global Program Management
(GPM) standards while collaborating with stakeholders to align with the Global Process Owner (GPO).
• Worked with Business Analysts to establish a Target Operating Model with well-defined SLAs and KPIs.
• Implemented governance strategies to manage risks, communication, compliance, and reporting, fostering a "zero surprise" project environment.
• Partnered with Client Project Teams to identify growth opportunities and co-create impactful change
solutions.
• Oversaw Knowledge Transfer (KT) and Ramp-up phases, ensuring timely Go Lives and seamless process transitions.
• Directed governance meetings, milestone reporting, change requests, and Tollgate sign-offs with stakeholders to ensure adherence to timelines and budgets.
• Coordinated with cross-functional teams Operations, IT, Facility, Hiring, and Client teamsto ensure smooth KT, Ramp-up, and Go-Live transitions.
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