Transition Manager

Role & responsibilities

Led end-to-end project execution, creating detailed project and transition plans, including T&E and resource planning.

• Drove process transformation workshops to design solutions addressing both stated and unstated client needs.

• Monitored the Process Transformation team to ensure compliance with Global Program Management

(GPM) standards while collaborating with stakeholders to align with the Global Process Owner (GPO).

• Worked with Business Analysts to establish a Target Operating Model with well-defined SLAs and KPIs.

• Implemented governance strategies to manage risks, communication, compliance, and reporting, fostering a "zero surprise" project environment.

• Partnered with Client Project Teams to identify growth opportunities and co-create impactful change

solutions.

• Oversaw Knowledge Transfer (KT) and Ramp-up phases, ensuring timely Go Lives and seamless process transitions.

• Directed governance meetings, milestone reporting, change requests, and Tollgate sign-offs with stakeholders to ensure adherence to timelines and budgets.

• Coordinated with cross-functional teams Operations, IT, Facility, Hiring, and Client teamsto ensure smooth KT, Ramp-up, and Go-Live transitions.