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10.0 - 20.0 years
0 Lacs
pune, maharashtra
On-site
As a Business Transition and Transformation lead, you will play a crucial role in our Manufacturing Division Shared Services by providing strategic advice and guidance on transition and transformation activities. Your efforts will contribute to enhancing the overall performance and effectiveness of the function. Your key responsibilities will include fostering a culture of continual learning and innovation within the team, driving best-in-class transition processes, leading transition and transformation activities, and ensuring operational excellence through process improvement and cost optimization. You will also collaborate with cross-functional teams to identify growth opportunities and lead a team of project managers effectively. In terms of transition, you will be responsible for gaining alignment on workstreams, overseeing the end-to-end ownership of transition processes, acting as a resource for process design, supporting training and communication activities, and ensuring compliance with regulatory requirements. Additionally, you will drive transition planning activities, monitor execution status, and facilitate stakeholder interactions. Regarding transformation, you will drive process standardization, assess and improve business processes, monitor performance metrics, and update process documentation. You will also partner with the larger organization on operational excellence activities, report on operational metrics, drive continuous improvement within operations, and lead automation efforts. To be successful in this role, you should hold a Bachelor's or Master's degree, have experience in managing complex transitions, preferably in a manufacturing or pharmaceutical organization, and possess project management certification. You should also be familiar with process improvement tools, operational excellence principles, and have strong interpersonal and communication skills to work effectively with stakeholders across geographies. The ideal candidate will have 15-20 years of experience in managing operations/services/manufacturing in large MNCs, with a minimum of 10 years in transition and transformation. Additionally, you should demonstrate strong leadership, problem-solving, and project management skills, along with the ability to work in a matrix organization and communicate effectively at all levels. If you meet the qualifications and have the desired experience, we encourage you to apply for this challenging and rewarding opportunity to drive business transition and transformation within our Manufacturing Division Shared Services.,
Posted 12 hours ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
You should have experience in Business Transition and be able to manage transitions independently. Your communication skills should be strong, and you should possess a good knowledge of BPM Operations.,
Posted 3 days ago
18.0 - 22.0 years
30 - 35 Lacs
Bengaluru
Work from Office
Key responsibilities Project Leadership : Lead and manage complex projects from initiation to completion, ensuring timely delivery within scope and budget. Project Planning: Define and own comprehensive project plans, including scope, objectives, timelines, and resource allocation. Business-Technical Translation : Translate business requirements into technical specifications and ensure clear communication across all project phases. Migration Management : Oversee multiple large-scale migration projects simultaneously, including ERP and financial process migrations. Cross-Functional Team Leadership : Lead cross-functional teams comprising Finance, IT, third parties, and subject matter experts to align and deliver migration objectives on time and within scope. Data Management : Supervise system data mapping, data cleansing, and reconciliation processes during ERP migration projects by aligning appropriate resources. UAT Execution : Drive User Acceptance Testing (UAT) planning, execution, issue resolution, and signoff. Risk Management : Identify, log, and mitigate migration risks and interdependencies. Cutover Planning : Own and execute the migration cutover plan to ensure business continuity. Stakeholder Coordination : Coordinate and collaborate with key stakeholders, including internal teams and third-party partners, for automation and development initiatives. Progress Monitoring : Monitor and report project progress regularly. Stakeholder Communication : Manage stakeholder communication at all levels through predefined governance structures. Documentation Maintenance : Ensure project documentation is maintained and updated regularly throughout the project duration. Knowledge Transfer : Coordinate knowledge transfer and training activities during system and process migrations. Post-Go-Live Support : Support hypercare and stabilization activities after go-live. Process Adherence : Ensure adherence to group processes and standards. Team Environment : Foster a collaborative and high-performance team environment. Relationship Management : Facilitate relationships between GFSS and country teams throughout the project. Skills and attributes that are an add on to have PMP certification Lean Six Sigma or Agile certification Experience with automation tools (e.g., RPA, AI in finance).[MC1] Change management and organizational readiness planning. Person Profile Experience and Specific Requirements Key Relationships 18+ years of experience in project management, with a strong focus on finance operations and shared services. Demonstrated experience in FTE sizing, workload modelling, and migration planning. Proven ability to lead and develop diverse teams in a matrixed or global environment. Strong understanding of finance processes and systems (SAP, Oracle, etc.). Experience in managing global or regional transitions and process migrations. Excellent stakeholder management, communication, and leadership skills.[MC2] Strong analytical thinking, conceptual, and problem-solving skills. Ability to work under pressure and meet tight deadlines. Ability to work independently Solid proficiency in Microsoft Office (incl. Copilot features) Exposure to International culture is a big plus (Europe/APAC/ North America) Finance Head Country Finance GFSS tower heads GFSS Team leads Projects team[MC3] Interested Candidates can drop your Resume to nitasha.lobo@avolta.net Along with the below details Over all experience Current CTC Expected CTC Notice period
Posted 5 days ago
0.0 - 5.0 years
1 - 3 Lacs
Noida, Udaipur
Work from Office
About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Posted 1 week ago
5.0 - 13.0 years
9 - 10 Lacs
Thiruvananthapuram
Work from Office
Role: Business Consultant- Transition & Transformation Work Location: Trivandrum Exp: 6+ years Job Description: 6+ years of related work experience with demonstrated, Transition / Right-shoring / Business Change Projects, Project management & process improvement experience in the insurance domain. Experience should include participation in the delivery of at least 3+ projects or programmes involving Business Transition, Transformation or Process Improvements. PMP, PRINCE2 or equivalent project/programme management certification would be an added advantage 77650 | Project Management | Professional | PG08 | Allianz Services | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow. Note: Diversity of minds is an integral part of Allianzcompany culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
Posted 1 week ago
8.0 - 13.0 years
10 - 20 Lacs
Kochi, Hyderabad, Pune
Work from Office
Seeking a Transition Manager with 7–8 years of relevant experience, including 5+ years in transition roles. Must have 3+ years of hands-on project transition experience and a strong background in US Healthcare processes. Required Candidate profile Work Location - Chennai Shift - US Shifts Call HR Manager Reejo @ 9886360719 for more details.
Posted 1 week ago
11.0 - 18.0 years
10 - 15 Lacs
Kolkata, Chennai
Work from Office
Roles and Responsibilities Manage end-to-end transition projects, including planning, execution, and delivery. Develop and implement effective project plans to ensure successful transitions. Collaborate with stakeholders to identify business requirements and develop solutions. Ensure seamless handover of processes from one system to another through process migration. Oversee bid management activities for RFPs (Requests for Proposal) and manage multiple bids simultaneously. Desired Candidate Profile 11-18 years of experience in Business Transition, Digital Transformation, Project Migration, Process Migration, or related fields. Strong expertise in Bid Management, Project Transition, Project Management, RFPs (Requests for Proposal), and Migration Management. Excellent communication skills with ability to work effectively with cross-functional teams.
Posted 2 weeks ago
10.0 - 15.0 years
12 - 18 Lacs
Thane, Mumbai (All Areas)
Work from Office
Business Manager Finance & Accounting Location: Thane, Mumbai Organization: Orcapod About the Role Orcapod is seeking to partner with a dynamic and entrepreneurial finance professional to build and lead a robust Finance and Accounting Practice. This is a high-impact leadership position ideal for someone who is currently in the finance domain and looking to scale up by building a business catering to both Indian and international clients. This is a unique opportunity to shape and grow an independent vertical within Orcapod. Roles & Responsibilities Build and lead a full-fledged Finance and Accounting Practice from the ground up. Engage and serve clients, both domestic and international, across F&A domains. Act as a Business Manager and P&L owner for this vertical. Collaborate with the Orcapod Leadership Team to drive business strategy and expansion. Develop a network of consultants and delivery capability across finance and compliance services. Deliver on key business KPIs, including revenue, profitability, and client satisfaction. Ideal Attributes Strong entrepreneurial mindset with a passion for building businesses. Leadership capability with comfort in risk-taking. Deep understanding of client needs in finance and accounting. Visionary thinking with the ability to execute and scale operations. Qualifications & Experience Chartered Accountant (CA) or IPCC both groups cleared. Proven track record of independently running or managing an Accounting Practice. Exposure to Indian and international client servicing in finance firms is a strong plus. Desirable Profile Professionals who are currently running or managing accounting operations at: A Chartered Accountancy firm A company/industry setup managing accounts or compliance Individuals familiar with building or handling teams in core finance functions Those who want to transition into a business-building leadership role Undesirable Profile Professionals primarily involved in: Loan processing, credit verification, or financial product sales Stock broking, share trading, or securities-based advisory roles BPO/KPO processes limited to transaction-level work Candidates without hands-on experience in core accounting or compliance functions Compensation & Support This is a leadership position with a compensation model aligned to the Risk–Reward framework. Orcapod will act as an anchor partner, providing the platform, branding, and operational support to help you scale.
Posted 2 weeks ago
6.0 - 11.0 years
8 - 13 Lacs
Thiruvananthapuram
Work from Office
Role: Business Consultant- Transition & Transformation. Work Location: Trivandrum. Exp: 6+ years. Job Description. 6+ years of related work experience with demonstrated, Transition / Right-shoring / Business Change Projects, Project management & process improvement experience in the insurance domain. Experience should include participation in the delivery of at least 3+ projects or programmes involving Business Transition, Transformation or Process Improvements. PMP, PRINCE2 or equivalent project/programme management certification would be an added advantage. 77650 | Project Management | Professional | PG08 | Allianz Services | Full-Time | Permanent. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow. Note: Diversity of minds is an integral part of Allianz\u2019 company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
Posted 2 weeks ago
6.0 - 11.0 years
15 - 30 Lacs
Bengaluru
Work from Office
Job Title: Transition Management Location: Bangalore Experience: 6-8 years Employment Type: Full-time Role Summary As a Manager - Transition Management, you will be responsible for overseeing the transition processes within the organization, ensuring that projects are delivered smoothly and effectively. You will manage cross-functional teams, facilitate communication between stakeholders, and implement strategies to optimize operational efficiency. Your role will be pivotal in aligning project outcomes with organizational objectives and driving continuous improvement. Roles and Responsibilities: Lead the planning and execution of transition projects from inception to completion. Coordinate with various departments to ensure alignment and effective resource utilization. Develop and maintain transition plans, strategies, and metrics for measuring success. Identify risks and develop mitigation strategies to ensure smooth transitions. Monitor project progress and provide regular updates to stakeholders. Facilitate training and support for teams impacted by transitions. Implement best practices and methodologies to enhance transition processes. Conduct post-implementation reviews to capture lessons learned and improve future transitions. Qualifications: Bachelor s degree in Business Administration, Management, or a related field. Proven experience in project management, preferably in a transition management role. Strong organizational and leadership skills. Excellent communication and interpersonal abilities. Certifications such as PMP or PRINCE2 are advantageous. Proficiency in project management software and tools. Ability to analyze data and make informed decisions.
Posted 2 weeks ago
8.0 - 13.0 years
10 - 20 Lacs
Hyderabad, Pune, Chennai
Work from Office
Seeking a Transition Manager with 7–8 years of relevant experience, including 5+ years in transition roles. Must have 2+ years of hands-on project transition experience and a strong background in US Healthcare processes. Required Candidate profile Work Location - Chennai Shift - US Shifts Call HR Kenedy @ 9620999035 for more details.
Posted 3 weeks ago
3.0 - 8.0 years
10 - 20 Lacs
Noida
Work from Office
Role & responsibilities Lead end-to-end transition projects, from planning and initiation to execution and closure. Collaborate with internal stakeholders, clients, and third-party vendors to define transition requirements and timelines. Develop detailed transition plans, including resource allocation, milestones, and deliverables. Monitor project progress and manage risks and issues proactively to ensure timely and successful delivery. Coordinate with cross-functional teams, including operations, IT, and quality assurance, to ensure alignment and adherence to transition plans. Conduct regular status meetings and provide progress reports to stakeholders, highlighting key achievements and areas for improvement. Identify opportunities for process optimization and efficiency improvements during the transition phase. Ensure compliance with relevant regulations, standards, and best practices throughout the transition process. Preferred Candidate Profile Bachelors degree in business administration/ project management, or related field, masters degree preferred. 7+ years of experience in transition management or project management roles, preferably in a similar industry or domain. Proven track record of successfully leading transition projects from initiation to closure. Strong project management skills, with the ability to prioritize tasks, manage timelines, and mitigate risks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and build consensus. Sound analytical and problem-solving abilities, with a focus on driving continuous improvement. Certification in project management (e.g., PMP, PRINCE2) is a plus. {Candidate should have Valid US Visa} Excellent Communication Skills Kindly share your updated resume on geetika.ghugtyal@provana.com
Posted 3 weeks ago
1.0 - 4.0 years
1 - 3 Lacs
Noida, Jaipur
Work from Office
About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Posted 3 weeks ago
1.0 - 4.0 years
1 - 3 Lacs
Noida, Udaipur
Work from Office
About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Posted 3 weeks ago
3.0 - 8.0 years
5 - 11 Lacs
Hyderabad
Work from Office
RAIN is seeking a Administrator - General Ledger to join its Global Shared Services Department. The ideal candidate will perform daily fixed capitalization, transfers and disposals, monthly close process to ensure books and records are accurately stated and all close procedures are completed. In this role, you will ensure the accounting transactions are properly recorded, posted, processed and reported. Role and Responsibilities Perform Daily Fixed Capitalization, Transfers and disposals. Perform Monthly close process to ensure books and records are accurately stated and all close procedures are completed Perform Monthly Fixed assets balance sheet and NBV reconciliation. Prepare Bank and balance sheet reconciliations are prepared timely, accurately and in compliance with company guidelines Ensures that accounting transactions are properly recorded, posted, processed, and reported to ensure accurate presentation of the balance sheet and income statement. Need to take care daily cash postings Identify and analyze process errors and anomalies (e.g., coding errors, variance analysis, etc.) to ensure customers receive thorough and accurate replies for improving ineffective processes. Respond to customer queries to research and resolve inquiries in a timely manner. Able to work with different environments, handling multiple entities and contacts Ensure team members are trained to process any GL related activity Ensure TAT as decided is met Ensures that files and documentation are maintained thoroughly and accurately, in accordance with company policy and accepted accounting practices. Prepare month close and reports and audit related schedules. Should self-train to act as back for any schedule / unscheduled unavailability of any team member Setting up a system for internal audit to ensure SLA and processing instructions are adhered Other job duties as may be assigned. Required Technical and Professional Expertise 2 to 7 years of relevant work experience in large MNC from Manufacturing sector Skills must for the Job Work experience in GL & FA process a must Experience in Cash Apps & Cost Controlling would be preferred Working knowledge in ERP (e.g. SAP, Oracle) FI-CO modules is a must Opex and Capex accounting Proficient in MS Office Soft Skills Should be a team player, have strong communication skills and are persuasive Fluent in English (both written and spoken); French is a plus Should be an Excel and PowerPoint expert Should be a solution-oriented self-starter Should be assertive and goal-oriented Preferred Qualifications CA or CMA Qualified / Semi Qualified Location: Hyderabad, Telangana, India. About the Company Headquartered in India, RAIN Industries Limited is a multinational, Fortune India 134 manufacturing company. We are among the top 10 publicly listed companies in Hyderabad. We are a leading vertically integrated producer of carbon, cement, and advanced materials with 15 manufacturing facilities in eight countries across three continents. We have production capacity of 2.4 million tons of calcined petroleum coke, 4.0 million tons of cement and 1.5 million tons of tar distillation. We have over 2400 professions We are headquartered in Hyderabad, India, RAINs subsidiary companies, Rain Carbon Inc. and Rain Cements Limited, are industry leaders in their respective sectors. RAIN is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability
Posted 3 weeks ago
8.0 - 13.0 years
10 - 20 Lacs
Hyderabad, Pune, Chennai
Work from Office
Seeking a Transition Manager with 7–8 years of relevant experience, including 5+ years in transition roles. Must have 2+ years of hands-on project transition experience and a strong background in US Healthcare processes. Required Candidate profile Work Location - Chennai Shift - US Shifts Call HR Manager Reejo @ 9886360719 for more details.
Posted 4 weeks ago
3.0 - 8.0 years
0 - 3 Lacs
New Delhi, Hyderabad
Work from Office
Job Title: RTR Specialist Insurance Accounting (BPO) Location: Preferred: Delhi NCR Alternate Location: Hyderabad Experience Required: 3+ years in a BPO environment Job Summary: We are looking for an experienced RTR (Record to Report) Specialist with a strong background in insurance accounting and prior experience working in a BPO environment. The ideal candidate should have hands-on expertise in RTR operations, including month-end close, reconciliations, and reporting, along with proven transition and migration experience. Key Responsibilities: Manage end-to-end Record to Report (RTR) processes including journal entries, balance sheet reconciliations, and month-end/year-end close activities Ensure accuracy in insurance accounting practices in line with industry standards and compliance requirements Support financial reporting, variance analysis, and audit processes Handle transitions of finance processes, including documentation, knowledge transfer, and process stabilization Collaborate with cross-functional teams to ensure seamless service delivery and process improvements Maintain service level agreements (SLAs) and key performance indicators (KPIs) Drive process improvement and automation initiatives Mandatory Requirements: 3+ years of experience in RTR operations within a BPO setting Strong knowledge of insurance accounting Prior transition/migration experience in finance processes Excellent understanding of accounting principles and ERP systems (e.g., SAP, Oracle, etc.) Strong communication and stakeholder management skills Preferred Qualifications: Bachelor’s degree in Accounting, Finance, or related field CA Inter/ICWA/MBA Finance (preferred but not mandatory) Experience with automation tools (e.g., Power BI, Alteryx) is a plus
Posted 4 weeks ago
6.0 - 8.0 years
15 - 20 Lacs
Thiruvananthapuram
Work from Office
Lead / support Business Transition or strategic projects Continuous process improvement by identifying opportunities and applying OPEX methodology. 3. PMP, PRINCE2 or equivalent project /Programme certification would be an added advantage Required Candidate profile 10+ years of related work experience with demonstrated Consulting, Transition / Offshoring /Business change Projects, Project management & process improvement experience in the insurance domain.
Posted 1 month ago
14.0 - 20.0 years
30 - 40 Lacs
Chennai
Work from Office
Hiring for HRO Transitiion Role 12+3 Years of Regular Education(PG will be prpeferred in HR) 15 Years to 20 Years of Total Experience required including 8-10 yrs of Leading Role & 2-3 Years in HR Operations Transition To know more, call-9899875055
Posted 1 month ago
1.0 - 4.0 years
3 - 3 Lacs
Bengaluru
Work from Office
About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Posted 1 month ago
7.0 - 12.0 years
13 - 15 Lacs
Pune, Chennai
Work from Office
Manage and lead assigned transition projects, Ensure customer satisfaction and drive stabilization of transitioned operations Act as the primary escalation point for clients and internal stakeholders regarding decisions, updates, and actions.
Posted 1 month ago
2.0 - 6.0 years
7 - 11 Lacs
Visakhapatnam
Work from Office
Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager - TrainingMust have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.
Posted 1 month ago
4.0 - 9.0 years
7 - 12 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience
Posted 1 month ago
5.0 - 7.0 years
8 - 10 Lacs
Pune
Work from Office
About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: Transition Analyst Location: Pune Experience Required: Bachelor’s degree is required. Minimum 6 to 8 years of total work experience. Minimum 1 to 2 years of relevant experience in Project/Program Management or Support roles. Technical & Functional Expertise: Technical: Proficiency in MS Office products including Office 365, Project Online, SharePoint, Power BI, and other analytics tools. Strong understanding of process workflow design, data architecture, and related tools. Functional: Strong business acumen and functional understanding. Experience in planning and monitoring for program workstreams, project deliverables, and reporting. Ability to handle transition-related documentation, administrative tasks, risk management, due diligence, and stakeholder coordination. Key Responsibilities: Support planning and execution of program and transition projects. Track deliverables, manage risks, and ensure timely reporting. Ensure compliance with GBS methodologies and toolkits. Manage travel and logistics for transition-related requirements. Coordinate with operational teams and business functions for successful transitions. Lead the documentation of SOPs and manage sign-off processes. Collaborate with various business units including Procurement, Finance, and IT. Support project reporting, dashboard preparation, and Power BI-based analytics. Handle highly confidential material with discretion and professionalism. Participate in customer-facing meetings and internal stakeholder communications. Facilitate workshops, team meetings, and process improvement initiatives. Key Challenges: Navigating fragmented systems and tools. Engaging a wide range of stakeholders across global functions. Managing services at a large scale with geographical and cultural diversity. Adapting to evolving digital technologies and technical tools. Ensuring alignment with global process design standards. Skills & Competencies: Core Skills: Project planning and reporting skills Workflow and process documentation Risk identification and mitigation Data visualization and reporting tools (especially Power BI) Soft Skills: Excellent multitasking and prioritization skills Strong interpersonal, presentation, and written communication skills Fluency in English (spoken and written) Knowledge of local regulations and compliance standards Familiarity with Pune’s local business environment Ability to work effectively in a regional service center ecosystem
Posted 1 month ago
7.0 - 12.0 years
15 - 20 Lacs
Pune
Work from Office
About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: PMO Transition Manager Location: Pune Educational Qualification: MBA from a recognized institute (preferred). Experience: Minimum of 8 years of total experience. At least 6 to 8 years of relevant experience in Transition/Program Management. Experience with corporate governance, legal entity transitions, or subsidiary setups is highly desirable. Essential Experience: Proven ability to manage multiple teams and complex project scopes. Experience with managing insourcing/out scoping transitions from third-party vendors. Strong background in stakeholder management across global and regional functions. Experience in working across virtual teams and geographies. Demonstrated success in fast-paced, delivery-oriented environments. Experience in business case creation, vendor management, and change control procedures. Key Responsibilities: Define scope, goals, and deliverables aligned with business objectives. Plan and lead transition activities including documentation, risk assessments, and readiness planning. Collaborate with leadership on recruitment, team setup, and resource alignment. Identify and mitigate risks and issues, escalating when necessary. Maintain governance standards and ensure accurate project reporting. Lead knowledge transfer and handover to ensure BAU (Business as Usual) is established. Communicate project status and progress clearly to all stakeholders. Ensure projects are delivered on time and within budget. Facilitate lessons learned and recommendations post-transition. Skills: Core Skills: Excellent knowledge of project lifecycle, transition methodologies, and tools. Strong communication, interpersonal, and stakeholder influence skills. Proficiency in MS Office applications (MS Project, PowerPoint, Excel, etc.). Analytical thinking, conflict resolution, and problem-solving ability. Soft Skills: Self-motivated with a proactive mindset. Ability to adapt to changing environments and handle ambiguity. Excellent time and priority management. Fluency in English; other regional languages are a plus. Knowledge of local regulations and compliance standards. Understanding of the Pune service center ecosystem and local business environment. Key Challenges: Managing highly diversified stakeholders. Working across geographies and business functions. Aligning transitions with standardized global process design. Ensuring cost-effective and timely transitions while maintaining quality.
Posted 1 month ago
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