Transition Management
refers to the structured process of moving business operations, services, or processes from one environment to another such as from a client or legacy system to a new service provider, delivery centre, or operating model while ensuring minimal disruption and maximum efficiency.
Key Elements of Transition Management
- Planning Creating detailed transition plans, timelines, and resource allocation strategies.
- Knowledge Transfer Ensuring all critical knowledge, documentation, and processes are transferred effectively.
- Risk Management Identifying potential risks and implementing mitigation strategies.
- Stakeholder Coordination Managing communication and expectations across all involved parties.
- Operational Readiness Ensuring systems, teams, and processes are ready for go-live.
- Stabilization Monitoring performance post-transition and resolving issues to achieve steady-state operations.
- In essence, it s about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction.
Your key responsibilities
Oversee IT Applications or Services being Transitioned onto the Production Environment, ensuring timely reviews, effective task management, and prompt remediation of required or out /incorrect information, in line with defined standards and policies.
- Lead end-to-end transition projects, including planning, execution, and stabilization phases.
- Develop detailed transition plans, timelines, and resource allocation strategies.
- Coordinate with cross-functional teams to ensure smooth knowledge transfer and process or support migration.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Ensure compliance with EY s global standards, security protocols, and client requirements.
- Prepare and deliver status reports, dashboards, and presentations for senior stakeholders.
- Facilitate training sessions and workshops for operational teams during transition phases.
- Drive continuous improvement initiatives post-transition to enhance efficiency and client satisfaction.
Skills and attributes for success
- Good knowledge of IT Services functions and ITIL.
- Solid presentation skills, and an ability to influence an audience of technical teams
- Possess an innovative mindset, open to share new ideas and work comfortably within global teams
- Strong project management and organizational skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in MS Office tools and project management software.
- Analytical mindset with problem-solving capabilities.
- Ability to work under pressure and manage multiple priorities effectively.
To qualify for the role, you must have
- Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
- Bachelor s degree in business administration, IT, Operations Management, or related field.
Ideally, you ll also have
- PMP or PRINCE2 certification preferred
- ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
- Exposure to global delivery models and cross-border transitions.
- Experience in managing large-scale transitions with multiple stakeholders.
- Understanding of Agile methodology.
- An eye for quality and the ability to work proactively.
- Excellent communication skills
- A team player, able to self-motivate and motivate others in a global/virtual environment.
