Transition Manager

Purpose of the Role:

The Transition manager will lead the transition of services between BP/GES and between GES/BPO. Projects beyond transition of services may also occur.

Job Overview:

As a Transition Manager, responsibilities will include: Creating and executing detailed transition plans, outlining tasks, timelines, and resources. Coordinating with project teams and departments to ensure alignment with transition objectives.

Key Responsibilities:

• Lead end-to-end

  transition strategy & solution

  , along with the process owners by consolidating relevant inputs from cross functional teams, in line with the solution
• Participate in/lead Pre-Transition

  Workshops

  to gain further insight and fine tune the transformation solution
• Create comprehensive

  transition plans

  outlining key milestones, timelines, and deliverables

• Communicate

  effectively with all

  stakeholders

  to keep them informed about progress.
• Identify potential

  risks

  associated with transitions and develop mitigation strategies.
• Oversee

  hand-over

  upon completion of the implementation project
• Appropriately record project activities, accurately track, and concisely

  report project statuses

• Manage

  escalations

  and effectively utilize higher management in resolving challenging problems
• Deliver project

  within budget, scope and timeline

Qualifications & Experience

• Bachelors/Masters degree
• 810 years of experience in managing complex Transition Projects, ideally Process Transformation Projects, including workshop facilitation
• Strong Project management skills, preferably experience in project management tools (e.g. LSS, PMP, Agile, Waterfall and Scrum)
• Lean Six Sigma Green Belt preferred.
• International experience required
• Knowledge of business cases and capacity planning

Critical Competencies:

• Strategic thinking and E2E process orientation.
• Drive to get things done
• Strong analytical and problem-solving skills. Critical-thinking mindset.
• Excellent communication and stakeholder management. Ability to influence without authority
• Comfortable with ambiguity and proactive in resolving blockers