Manager, Operations

Egon Zehnder

Egon Zehnder is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 600+ consultants and 69 offices in 41 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.

Knowledge Centre India (KCI)

Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many missions critical elements.

Who We Are!

The CV Capture team plays a critical role in enriching and maintaining high-quality candidate records on database by leveraging trusted sources such as LinkedIn, Boardex, and CVs. Their core responsibility is to ensure that all data is accurate, complete, and consistent, thereby supporting informed decision-making and delivering reliable talent insights. In addition to profiling executive candidates and validating key career data for global search mandates, the team upholds strict data privacy standards while handling sensitive information. They also contribute to broader firm initiatives, including language-specific tasks like document translation, managing the Qualification Check process, and supporting content creation such as Newsletters. Known for their attention to detail, adaptability, and strong stakeholder management, the team consistently delivers high-quality outputs within business timelines, enabling seamless collaboration across geographies and enhancing data-driven leadership advisory.

About the Candidate

The ideal candidate will bring deep expertise in process transformation, business process reengineering, and innovation. They should have a proven track record of leading change initiatives in a Global Capability Center, with strong stakeholder management and data-driven decision-making skills.

Roles & responsibilities

• Collaborate with cross-functional teams to reengineer legacy processes and introduce best-in-class practices.
• Champion a culture of experimentation and continuous improvement through agile methodologies and lean practices.
• Conduct root cause analysis and implement mistake-proofing mechanisms to enhance data accuracy and reliability.
• Design and implement innovative solutions using automation, AI, and digital tools to streamline workflows.
• Strong change management capabilities and experience in driving adoption of new processes.
• Ability to lead transformation programs from ideation to execution with measurable outcomes.
• Experience in deploying automation tools (e.g., RPA, AI/ML) to enhance operational efficiency.
• Expertise in process mapping, lean six sigma, and operational diagnostics.
• Develop comprehensive plans, track progress, and report on performance. Identify and mitigate risks to ensure project success.
• Build and maintain strong relationship with stakeholders. Act as the main point of contact for project/ initiative related process, issues, and inquiries. Ensure alignment of activities with overall team objectives.
• Identify and drive strategic initiatives to support leadership. Analyze market trends and provide actionable insight

The Ideal candidate should have:

• Minimum 5 years of work experience in Transitions, Transformation and Automation projects, 12+ years overall in a Global Capability Center/ Operations
• Strong communication skills (written & verbal)
• Experience in data visualization tools
• Excellent cross-functional coordination abilities
• Strong data analysis and presentation skills
• Strategic thinker with strong problem-solving skills
• High attention to detail and ability to manage multiple priorities
• Strong interpersonal skills and ability to build relationships
• Managed shifts, streamlining a 24 hours operations shop with shifts involved – able to implement sound work allocation techniques.

Benefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights:

• 5 Days working in a Fast-paced work environment
• Work directly with the senior management team
• Reward and Recognition
• Employee friendly policies
• Personal development and training
• Health Benefits, Accident Insurance

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.

Location

The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.

EZIRS Commitment to Diversity & Inclusion

Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.