Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI We are inviting applications for the role of Senior Manager/ Manager- HRO We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities In this role, you will be responsible for US HR and US Payroll, HR admin, Payroll, C&B administration and Recruitment supporting the client in one or more of the following areas 1) HR Admin, Recruitment, C&B a. Lead the team responsible for managing the Employee Services, C&B administration & recruitment admin processes b. Ensure adherence to SLA’s as agreed for the respective processes c. Work closely with quality team in identification and implementation of improvement ideas d. Provide coaching and mentoring to the team and manage client stakeholders e. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the client team & Process owners f. Work closely with client/Process owners to ensure that any process changes / updates are communicated timely to the team members in India g. Review process performance and report out performance dashboards on a regular basis 2) Payroll a. Lead the team responsible for managing the Payroll team at Genpact b. Ensure adherence to SLA’s as agreed for the respective processes c. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Payroll team & Process owners d. Work closely with Process owners to ensure that any process changes / updates are communicated timely to the team members in India e. Review process performance and report out performance dashboards on a regular basis Qualifications we seek in you Minimum qualifications • Commerce Graduate (PG an added advantage) • MBA (HR)- Added Advantage Preferred qualifications ? Exposure to Transition of a new HRO process is important ? Delivers oral and written communications that have clarity and impact. ? Should have E2E HRO knowledge ? HR skillset and experience – Advanced Knowledge of Oracle HCM ? Should have managed a team Working experience in SOX controls; Responsible for both internal and external audits Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
