0 - 1 years
1 - 2 Lacs
Posted:8 months ago|
Platform:
Work from Office
Full Time
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries on disputed invoice• Research and analyze the disputes/deductions in ERP• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution• Find opportunities and recommend solutions for process and automation improvements• Daily reporting of individual portfolios to supervise and supervise the past dues• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact• Work as a standout colleague to process any ADHOC request in a timely manner.• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.• Raise problems to senior staff members and or management as appropriate.
Commerce Graduate
Excellent Communication Skills (verbal and written)
Accounting Knowledge
Good customer handling skills
High Energy level
Effective probing skills and analyzing / understanding skills
Genpact
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