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Max: 25 years

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International Customer Care Executive - Inbound Voice | Bengaluru

JobShop

0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job description Greetings from JobShop, India's Largest BPO Recruitment Company HR Priyanka-9071306000 Location: Bellandur, Koramangala, Bommanahalli, Whitefield (Bengaluru) Shift: US/UK Shift (Evening/Night) CTC: 3.2-5 LPA + Night Allowance + Performance Incentives Job Role & Responsibilities: Handle inbound customer calls for the US process Resolve customer queries efficiently and professionally Update customer details and interactions in CRM systems Meet defined CSAT, AHT, and quality benchmarks Key Skills Required: Customer Support / Customer Service Inbound Voice Process Good communication skills in English Basic CRM knowledge and customer handling skills Experience: Freshers & Experien...

Posted 1 week ago

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SAP FICO Lead

Capgemini Engineering

20.0 - 24.0 years

Pune, All india

On-site

Role Overview: As a SAP FICO Lead, you will play a pivotal role in leading financial transformation initiatives using SAP solutions. Your expertise in core finance and controlling modules will be crucial in collaborating with CFO-level stakeholders and working effectively in globally distributed teams. Key Responsibilities: - Lead, design, configure, and deploy SAP FICO solutions across multiple geographies with 12 to 16+ years of relevant experience. - Ensure seamless integration with other SAP modules such as MM, SD, and PS. - Act as a finance process consultant, specializing in GL, AP, AR, AA, and Controlling (CO, PCA, CCA). - Conduct discovery sessions with finance stakeholders to transl...

Posted 1 month ago

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Exploring cca Jobs in India

The customer care associate (cca) job market in India is currently thriving, with a high demand for professionals who can provide excellent customer service and support to clients. Companies across various industries are actively looking to hire cca professionals to ensure customer satisfaction and retention.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Hyderabad
Chennai

Average Salary Range

The average salary range for cca professionals in India varies based on experience levels. Entry-level cca professionals can expect to earn around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

In the cca field, a typical career path may involve starting as a Customer Care Executive, then progressing to a Senior Customer Care Associate, followed by roles such as Team Lead and Customer Care Manager.

Related Skills

In addition to strong communication and problem-solving skills, cca professionals may also benefit from having skills such as: - Excellent phone etiquette - Knowledge of CRM software - Multitasking abilities

Interview Questions

What does customer service mean to you? (basic)
How do you handle irate customers? (medium)
Can you give an example of a time when you went above and beyond for a customer? (medium)
How do you prioritize your tasks when dealing with multiple customer inquiries? (basic)
Have you ever dealt with a difficult customer? How did you handle the situation? (medium)
How do you stay motivated during long and repetitive customer interactions? (basic)
Tell us about a time when you had to resolve a complex customer issue. (advanced)
How do you handle confidential customer information? (basic)
What strategies do you use to de-escalate tense customer interactions? (medium)
How do you keep up-to-date with product knowledge to assist customers effectively? (basic)
Describe a situation where you had to collaborate with a team member to resolve a customer issue. (medium)
How do you measure your own success in a customer service role? (basic)
Have you ever had to deal with a language barrier while assisting a customer? How did you overcome it? (medium)
How do you handle high call volumes while maintaining quality customer service? (medium)
How do you handle a situation where a customer is demanding a refund for a non-refundable product/service? (advanced)
Describe a time when you had to quickly learn about a new product/service to assist a customer. (medium)
How do you ensure that you are providing consistent service to all customers? (basic)
Tell us about a time when you had to follow up with a customer to ensure their issue was resolved. (medium)
How do you handle feedback from customers, both positive and negative? (basic)
Describe a situation where you had to handle a technical issue for a customer. (medium)
How do you stay calm under pressure when dealing with high-stress customer interactions? (medium)
What do you think are the most important qualities for a successful cca? (basic)
How do you handle situations where a customer is not satisfied with the resolution provided? (medium)
Describe a time when you had to escalate a customer issue to a higher authority. (medium)

Closing Remark

As you prepare for cca job interviews in India, remember to showcase your excellent communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in the competitive cca job market and secure a rewarding career in customer care. Good luck!

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