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Tata Communications
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Manager - Customer Interaction Suite

Manager - Customer Interaction Suite

Tata Communications

8 years

0 Lacs

bengaluru karnataka india

Posted:21 hours ago| Platform:

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Skills Required

mobility collaboration security network strategy vision support plugins developer integration api engineering consulting discovery scoping design enablement drive saas crm marketing automation technology architecture consistency installation configuration monitoring documentation positioning leadership prioritization scalability management software chat webhooks salesforce hubspot zendesk shopify workflow rest messaging communication data

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Key Responsibilities

Product Strategy & Vision

Support the long-term roadmap for plugins, connectors, and integrations that enhance CPaaS adoption.
Evaluate market trends, developer needs, and partner ecosystems to identify high-value integration opportunities.
Ensure alignment with the overall platform strategy, API roadmap, and industry standards.

Execution & Delivery

Translate customer needs and technical requirements into clear user stories, acceptance criteria, and product specifications.
Prioritize backlog across multiple stakeholders including engineering, sales, solution consulting, support, and partnerships.
Work closely with engineering teams to ensure high-quality and timely delivery of integration products.
Support discovery, scoping, and design sessions for new integration initiatives.

Ecosystem & Partnership Enablement

Drive integration partnerships with SaaS platforms (CRM, marketing automation, etc).
Collaborate with technology partners to co-design and certify integrations.
Define plugin architecture standards and ensure consistency across all connectors.

Customer & Developer Experience

Ensure integrations deliver excellent user experience, from installation and configuration to monitoring and analytics.
Maintain clear documentation, guides, samples, and SDKs that support developers and enterprise users.
Support go-to-market activities, including positioning, enablement, demo flows, and customer onboarding.

Cross-Functional Leadership

Act as the primary owner for integration-related escalations, prioritization decisions, and roadmap transparency.
Partner with customer-facing teams to deeply understand integration use cases and pain points.
Evaluate and optimize performance, scalability, and security of all integration products.

Key Requirements

Must-Have

4–8 years of product management or product ownership experience, ideally in CPaaS, SaaS, enterprise software, or developer platforms.
Strong understanding of communications technologies: SMS/WhatsApp, Voice, Email, Chat Apps, APIs, Webhooks, work flows, and delivery logic.
Experience with integrations, plugins, or connectors (e.g., Salesforce, HubSpot, Zendesk, Shopify, Microsoft, workflow tools).
Solid technical skills, comfortable with REST APIs, event-driven systems, and integration patterns.
Strong ability to translate complex requirements into structured product specifications and user stories.

Good to Have

Exposure to CPaaS standards, operator connectivity, and OTT messaging channels.
Experience working with developers, solution architects, or partner ecosystems.
Background in marketplaces, developer experience (DX), or integration frameworks.

Soft Skills

Excellent communication and stakeholder management skills.
Ability to balance strategic thinking with strong execution.
Customer-first mindset with a bias for clarity and iteration.
Strong data-driven decision-making and problem-solving capabilities.

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