Manager - Customer Interaction Suite

Key Responsibilities:

1. Test Strategy and Planning

• Define and implement comprehensive test strategies and test plans aligned with product requirements, user stories, and sprint goals.

• Create detailed test cases, test data, and test environments for functional, regression, integration, load, and automation testing.

• Perform complete test lifecycle activities including requirement analysis, test design, test execution, defect management, and test closure reporting.

• Ensure traceability between user stories, test cases, and defects.

2. Automation Framework Design and Maintenance

• Design, build, and maintain scalable test automation frameworks for both Web UI and API services using tools like Selenium, Cypress, Playwright, RestAssured, or Postman/Newman.

• Develop reusable automation scripts and integrate them within the CI/CD pipeline to enable continuous testing.

• Configure and maintain automated test execution as part of the merge and deployment process to validate builds in lower and higher environments.

• Implement version control and review mechanisms for automation code using Git-based repositories.

• Track automation coverage and integrate reports with dashboards for visibility.

3. Collaboration and Agile Delivery

• Actively participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.

• Work closely with developers during sprints to clarify acceptance criteria and ensure early detection of defects.

• Collaborate with developers during debugging sessions and reproduce defects effectively with detailed logs and evidence.

• Participate in user story creation and refinement using BDD and Gherkin syntax, ensuring test coverage and acceptance criteria are clear and measurable.

• Contribute to Test Driven Development (TDD) and Behavior Driven Development (BDD) initiatives to improve code quality and reliability.

4. Testing Types and Execution

• Execute different forms of testing including sanity testing, regression testing, hotfix validation, load and performance testing, and full automation testing.

• Perform root cause analysis for recurring issues and help implement preventive measures.

• Conduct end-to-end testing across multiple environments and integrations.

• Ensure quality gates are met before each release.

5. CI/CD Integration and Tooling

• Integrate test automation with CI/CD systems like Jenkins, GitHub Actions, or GitLab CI.

• Configure automated build validation, smoke test runs, and regression tests during deployment pipelines.

• Manage environment setup for test execution including containerized test environments using Docker or Kubernetes.

• Use monitoring tools to track build health and test results.

6. Data and Database Validation

• Perform data validation and integrity testing across systems involving both RDBMS and document-based storage.

• Work with databases like MySQL, PostgreSQL, and MongoDBfor test data creation, verification, and validation of business logic.

• Write SQL and NoSQL queries to validate backend data consistency and performance.

7. Release and Quality Governance

• Participate in release management processes and coordinate test readiness before deployment.

• Provide test summary reports and present quality metrics in release readiness meetings.

• Conduct release demos to product and business teams, showcasing test results and automation coverage.

• Ensure quality compliance and documentation for all production releases.

Required Skills and Experience

• 512 years of strong hands-on experience in test automation for web and API-based systems.

• Proficiency in programming languages Java,TypeScript, orJavaScript.

• Hands-on experience with automation frameworks such asSelenium,Cypress,Playwright, orRestAssured ( With Selenium and Playwright being mandatory )

• Deep understanding of Agile practices and ceremonies.

• Proven experience collaborating with large, cross-functional teams, developers, and DevOps engineers.

• Knowledge of BDD tools likeCucumber,SpecFlow, orBehavewith Gherkin syntax.

• Familiarity with TDD approaches and integration with CI/CD systems.

• Practical experience in integrating test automation with tools such asJenkins,GitLab, orGitHub Actions.

• Experience with test management and defect tracking tools such asJIRA,TestRail,Zephyr, orXray.

• Exposure to load and performance testing tools likeJMeter,Locust, orLoadRunner.

• Strong database skills in bothRDBMSandNoSQLsystems (MySQL, PostgreSQL, MongoDB).

Preferred Qualifications

• Experience working in a product-based company with end-to-end ownership of testing and automation processes.

• Familiarity with API mocking and simulation tools likePostman,WireMock, orSwagger.

• Experience executing automated tests in cloud-based test platforms such asBrowserStackorSauce Labs forbrowser compatiblity

• Strong problem-solving, analytical, and debugging skills.

• Ability to work in a fast-paced environment and handle multiple priorities with attention to detail.