Manager - Customer Interaction Suite

About The Company

Key Responsibilities

• Test Strategy and Planning
• Define and implement comprehensive test strategies and test plans aligned with product requirements, user stories, and sprint goals.
• Create detailed test cases, test data, and test environments for functional, regression, integration, load, and automation testing.
• Perform complete test lifecycle activities including requirement analysis, test design, test execution, defect management, and test closure reporting.
• Ensure traceability between user stories, test cases, and defects.
• Automation Framework Design and Maintenance
• Design, build, and maintain scalable test automation frameworks for both Web UI and API services using tools like Selenium, Cypress, Playwright, RestAssured, or Postman/Newman.
• Develop reusable automation scripts and integrate them within the CI/CD pipeline to enable continuous testing.
• Configure and maintain automated test execution as part of the merge and deployment process to validate builds in lower and higher environments.
• Implement version control and review mechanisms for automation code using Git-based repositories.
• Track automation coverage and integrate reports with dashboards for visibility.
• Collaboration and Agile Delivery
• Actively participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Work closely with developers during sprints to clarify acceptance criteria and ensure early detection of defects.
• Collaborate with developers during debugging sessions and reproduce defects effectively with detailed logs and evidence.
• Participate in user story creation and refinement using BDD and Gherkin syntax, ensuring test coverage and acceptance criteria are clear and measurable.
• Contribute to Test Driven Development (TDD) and Behavior Driven Development (BDD) initiatives to improve code quality and reliability.
• Testing Types and Execution
• Execute different forms of testing including sanity testing, regression testing, hotfix validation, load and performance testing, and full automation testing.
• Perform root cause analysis for recurring issues and help implement preventive measures.
• Conduct end-to-end testing across multiple environments and integrations.
• Ensure quality gates are met before each release.
• CI/CD Integration and Tooling
• Integrate test automation with CI/CD systems like Jenkins, GitHub Actions, or GitLab CI.
• Configure automated build validation, smoke test runs, and regression tests during deployment pipelines.
• Manage environment setup for test execution including containerized test environments using Docker or Kubernetes.
• Use monitoring tools to track build health and test results.
• Data and Database Validation
• Perform data validation and integrity testing across systems involving both RDBMS and document-based storage.
• Work with databases like MySQL, PostgreSQL, and MongoDB for test data creation, verification, and validation of business logic.
• Write SQL and NoSQL queries to validate backend data consistency and performance.
• Release and Quality Governance
• Participate in release management processes and coordinate test readiness before deployment.
• Provide test summary reports and present quality metrics in release readiness meetings.
• Conduct release demos to product and business teams, showcasing test results and automation coverage.
• Ensure quality compliance and documentation for all production releases.
  

Required Skills And Experience

• 5–12 years of strong hands-on experience in test automation for web and API-based systems.
• Proficiency in programming languages ; Java, TypeScript, or JavaScript.
• Hands-on experience with automation frameworks such as Selenium, Cypress, Playwright, or RestAssured ( With Selenium and Playwright being mandatory )
• Deep understanding of Agile practices and ceremonies.
• Proven experience collaborating with large, cross-functional teams, developers, and DevOps engineers.
• Knowledge of BDD tools like Cucumber, SpecFlow, or Behave with Gherkin syntax.
• Familiarity with TDD approaches and integration with CI/CD systems.
• Practical experience in integrating test automation with tools such as Jenkins, GitLab, or GitHub Actions.
• Experience with test management and defect tracking tools such as JIRA, TestRail, Zephyr, or Xray.
• Exposure to load and performance testing tools like JMeter, Locust, or LoadRunner.
• Strong database skills in both RDBMS and NoSQL systems (MySQL, PostgreSQL, MongoDB).
  

Preferred Qualifications

• Experience working in a product-based company with end-to-end ownership of testing and automation processes.
• Familiarity with API mocking and simulation tools like Postman, WireMock, or Swagger.
• Experience executing automated tests in cloud-based test platforms such as BrowserStack or Sauce Labs for browser compatiblity
• Strong problem-solving, analytical, and debugging skills.
• Ability to work in a fast-paced environment and handle multiple priorities with attention to detail.