Manager - Customer Interaction Suite

As a Solution Engineer at Tata Communications, your role is crucial in providing support for solution design, development, and implementation for specific business opportunities in the areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. You may lead important projects, offering guidance and advice to project team members to ensure the delivery of quality outcomes. Your responsibilities include: - Providing solutioning support to sales teams in the region/function. - Supporting bid teams in preparing responses to technical aspects of RFP. - Understanding pricing mechanisms and assisting sales teams in building commercial inputs. - Preparing technical sales materials such as collateral, quotations, timelines, project plans, and solution proposals. - Collaborating with Product, Engineering, and other cross-functional teams to create necessary solutions to enhance service offerings. - Creating Use cases and BOQ documents. - Providing L4 support to Operations for any design or repeated issues requiring Engineering intervention. - Conducting POCs, demos based on customer requirements, designing migration plans, and supporting project management in generating project implementation plans. - Engaging in periodic sessions with identified partners to understand new product features that would benefit customers and their product roadmap. Desired Skill Sets: - Ability to understand business goals and map them to technical requirements. - Exposure to working on RFP cases. - Knowledge of creating HLD and LLD. - Good understanding of use cases and the ability to create solutions related to them. - Proficiency in MS Office tools (Word, Excel, Access, Powerpoint, Visio). - Understanding of technology and services related to the domain. At Tata Communications, we are redefining connectivity with innovation and intelligence, envisioning a New World of Communications powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services.,