8 Unified Collaboration Jobs

As a key player in the role, you will be responsible for: - Handling CUCM, IMP, CUC, CER, Analog/Digital Gateways, Hardware, and Software media Resources - Working with Protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS - Possessing a basic understanding of UCS Servers and VMware Virtualisation - Demonstrating Consulting and Troubleshooting Skills - Understanding DNS, DHCP, TFTP, NTP, and LDAP - Dealing with Unified Collaboration technologies including CUCM, IMP, CER, Analog/Digital Gateways - Managing Voice gateways like H.323, MGCP, SIP - Implementation & Migration tasks Qualifications required: - Proficiency in CUCM, IMP, CUC, CER, Analog/Digital Gateways - Experience with Voice gateways and various Protocols - Knowledge of UCS Servers, VMware Virtualisation, DNS, DHCP, TFTP, NTP, and LDAP (Note: Additional details about the company were not provided in the job description.),

As a Product Manager at Tata Communications, your role involves overseeing product management, value proposition, market strategy, and development in the areas of Network, SDWAN, Cloud & Security, Unified Collaboration, Mobility & IoT, and other domains. Your main goal is to enhance product profitability, revenue, and market competitiveness. This tactical position plays a crucial role in shaping the operating plans based on the business strategy, with a significant impact on the overall results of the business unit. **Responsibilities:** - Define product requirements and lead product development from concept to launch, taking full accountability for product delivery. - Own the development of product roadmaps, offerings, and ensure governance to drive successful implementation. - Support a smooth and fast customer order journey, proposing improvements in systems and processes to enhance customer satisfaction. - Collaborate closely with IT teams to build a digital journey platform and enhance customer experience. - Develop and implement product plans encompassing value proposition, pricing, positioning, channels, promotions, and packaging to acquire and retain customers successfully. - Define a "go-to-market model" within the existing sales/channel strategy. - Monitor and manage product financial, technical, service, and operational performance levels to drive profitability and competitive pricing. - Provide accurate forecasts and reports on product/solution revenues and costs. - Define the product's value proposition for Sales and provide necessary product education and training. - Offer pricing guidelines and support special pricing and solutioning on a need basis. - This role may involve individual contribution or leading a small team. **Minimum Qualification & Experience:** - Product management/sales related experience **Desired Skill Sets:** - Technical and commercial orientation - Good knowledge of the local market - Solution orientation with the ability to perceive end-to-end solutions. - Proficiency in data analysis and representation. - Strong business acumen and industry knowledge. - Experience in developing product marketing strategies. - Exceptional writing, editing, and presentation skills. - Expertise in Product Architecting, Engineering, and Product Management. In this role, you will be at the forefront of driving product innovation, market strategy, and profitability, contributing significantly to the success of Tata Communications in the ever-evolving world of communications.,

Job Description Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. Plan support needs for the customer ensure timely execution of service acceptance function & compliance with turnaround time (SAT) Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. Monitor spikes in escalation of tickets. Devise mechanism to track all escalations & identify root cause of the escalations. Identify improvement areas in terms of process, people, resources to avoid escalating situations & implement solutions. Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. The role will lead a large team. Desired Skill sets Excellent customer handling ability. Should have dealt with large team sizes. Experience on building process efficiency Expertise on implementation, installation, integration troubleshooting and overall functionalities.

Job Description Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. Plan support needs for the customer ensure timely execution of service acceptance function & compliance with turnaround time (SAT) Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. Monitor spikes in escalation of tickets. Devise mechanism to track all escalations & identify root cause of the escalations. Identify improvement areas in terms of process, people, resources to avoid escalating situations & implement solutions. Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. The role will lead a large team. Desired Skill sets Excellent customer handling ability. Should have dealt with large team sizes. Experience on building process efficiency Expertise on implementation, installation, integration troubleshooting and overall functionalities.

Job Description The role is responsible for product management, value proposition, market strategy, product positioning, development, scaling up of product and developing new /enhanced services or features in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The objective is to ensure an increase in product and service profitability, revenue, and market competitiveness of the product. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Define product requirements & lead/own product development from concept to launch (with accountability for product delivery). Ownership of building product roadmaps and offerings and ensuring governance to drive implementation. Facilitate and support smooth and fast customer order journey. Support and propose improvements in systems, process to improve CSAT. Closely work IT teams to build a digital journey platform and experience for customers. Develop and implement product plans that include value proposition, pricing, positioning, channels, promotions, and packaging, collateral support, and sales support/infrastructure plan to drive the successful acquisition and retention of customers. Define a go to market model within the existing sales/channel strategy. Specify, monitor & manage product financial, technical, service & operational performance levels. Tracking the product(s) P&L, revenue, new business, and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit. Provide timely and accurate forecasts for and reporting on product or solution revenues and costs. Define the products value proposition for Sales. Engage in product education/Trainings, through available channel. Provide Sales and commercials teams with appropriate pricing guidelines and support special pricing and special solutioning on need basis. The role may be an individual contributor or may lead a small team. Minimum qualification & experience Product management/sales related experience Desired Skill sets Technical and commercial orientation Good knowledge of local market Solution orientation, ability to perceive end to end solution. Data analysis (based on consultant reports) and representation. Strong business acumen and industry knowledge Experience in delivering finely tuned product marketing strategies. Exceptional writing and editing skills, combined with strong presentation skills. Product Architecting, Engineering and Product Management

The Pre-Sales Technical Consultant plays a vital role in supporting the sales team by providing in-depth technical expertise, designing solutions, and delivering product demonstrations to potential clients. Your primary focus will be on understanding customer requirements, aligning solutions to meet their needs, and driving the technical aspects of the sales cycle to ensure successful deal closures. You will engage with channel partners and customers to comprehend their business needs and technical requirements. By designing and proposing tailored solutions that align with customer objectives, you will provide recommendations on product configurations, integrations, and best practices. In addition, you will be responsible for conducting technical product demonstrations, proof of concepts (PoCs), and workshops. Creating compelling presentations to effectively showcase product capabilities will be a key part of your role. Collaboration with sales teams to develop winning strategies for customer engagements is crucial. You will address customer concerns, objections, and technical queries during the sales cycle, as well as assist in RFP/RFI responses and solution documentation. Furthermore, you will conduct training sessions for partners" pre-sales and sales teams on product features and technical selling points. Supporting customers in the onboarding process when necessary will also be part of your responsibilities. To be successful in this role, you should hold a Bachelor's degree in Computer Science, Engineering, IT, or a related field, along with 2-4 years of experience in a technical pre-sales, solutions consulting, or pre-sales engineering role. Strong knowledge of Enterprise Networking (Routing, Switching, Wireless), Cloud managed IT (Meraki, Aruba, Fortigate, etc.), and Unified Collaboration and Communication (UCC) is essential. Your ability to explain complex technical concepts to both technical and non-technical audiences, along with strong problem-solving skills and a customer-focused approach, will be critical. Excellent verbal and written communication skills with a consultative approach are also required. Preferred certifications include Cisco, Fortigate, Juniper, or other relevant technical certifications. This is a full-time, permanent position with a day shift schedule and the work location is in person.,

You will be responsible for managing day-to-day network operations and maintenance in the areas of Network/SDWAN/Cloud & Security/Unified Collaboration/Mobility & IoT/other domains. This includes handling customer change requests, ensuring platform uptime, managing incident and problem resolutions, coordinating with CFT/OEM, and providing escalation support for operations. Your role involves delivering results that directly impact daily operations, overseeing professional or technical staff, and reviewing work quality. Your responsibilities will include creating and maintaining infrastructure for field and network operations to enhance network efficiency and availability, managing new enhancements and issue resolutions, proactive/reactive fault management, incident management, working with OEMs on recurring issues, automating manual tasks, reviewing CFT team changes, monitoring environment performance, managing network equipment maintenance and security operations, and conducting day-to-day O&M tasks for network equipment. You will also be tasked with identifying and automating manual activities, creating SOP documents, tracking environment performance to minimize interruptions, handling network equipment maintenance, and ensuring optimal customer satisfaction by performing repairs and maintenance. The role may involve working independently or leading a small team. Desired skill sets for this role include troubleshooting network, equipment, and service level faults, writing comprehensive vulnerability assessment reports, understanding domain and related technologies, and applying manual testing techniques to enhance environment understanding and reduce false positives/negatives.,

You will be responsible for managing day-to-day network operations and maintenance in the areas of Network/SDWAN/Cloud & Security/Unified Collaboration/Mobility & IoT/other domains. This includes handling customer change requests, ensuring platform uptime, managing incident and problem resolution, collaborating with CFT/OEM, and providing escalation support for operations. As an operational role, you will be accountable for delivering results that directly impact daily operations, overseeing professional or technical staff, and reviewing the quality of their work. Your key responsibilities will include creating and maintaining essential infrastructure for field and network operations to enhance network efficiency and availability, managing new enhancements and issue resolution, proactive/reactive fault management, incident management, direct collaboration with OEMs on recurring issues, automation of manual tasks, reviewing CFT team changes, monitoring environment performance, managing network equipment maintenance and security operations, and conducting day-to-day O&M tasks such as installing, testing, diagnosing, and repairing network equipment. Additionally, you may be required to lead a small team or work as an individual contributor. The desired skill sets for this role include troubleshooting network, equipment, and service level faults, writing comprehensive vulnerability assessment reports, understanding domain and related technologies, and employing manual testing techniques to improve environment understanding and reduce false positives/negatives.,