Sr Technical Associate - Cloud & Security Customer Service Operations

Technical Skills:

• Networking Technologies:
• In-depth knowledge ofLAN technologiesincludingSTP, VLAN, and VTP.
• Proficiency in network management protocols such asNTP, ACL, VRRP, HSRP.
• Aruba Equipment:
• Expertise in configuring and troubleshootingAruba controllers and access points(Models: 7240, 7210, 315, 515, 375, 305, 315, 205, 105, 203, AP11, 2930F, 3810M, 5406, 8320, 8400).
• Hands on experience withAruba Mobility Master,ClearPass, andAirwave NMS.
• Cisco Equipment:
• Experience in deploying and configuringCisco switchesandwireless controllers.
• Familiarity withCisco switchesandroutersfor network deployment.
• Troubleshooting Skills:
• Strong expertise in diagnosing and resolvingnetwork issues.
• Ability to performroot cause analysisfor network outages and apply appropriate fixes.
• Network Services:
• Configuration and management ofDHCP services.
• Comprehensive understanding ofnetwork security protocolsand configurations, ensuring secure network communication.
• Reporting & Documentation:
• Ability to generate detailednetwork-related reportsfor management and decision-making.
• Skilled in documentingnetwork configurationsand tracking changes to ensure up-to-date network records.

Operational Skills:

• Incident Management:
• Experience handlingP1 ticketsin amission-critical environment, ensuring rapid issue resolution.
• Proven ability to adhere toSLA requirementsand resolve high-priority incidents efficiently.
• 24x7 Support Experience:
• Capable of providing support and operating within a24x7 network environment, ensuring uninterrupted network service.

Interpersonal Skills:

• Communication Skills:
• Strong verbal and written communication skills to effectively communicate with cross-functional teams, clients, and management.