Sr Technical Associate - Cloud & Security Customer Service Operations Tata Communications Limited

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Technical Skills: Networking Technologies: In-depth knowledge of LAN technologies including STP, VLAN, and VTP . Proficiency in network management protocols such as NTP, ACL, VRRP, HSRP . Aruba Equipment: Expertise in configuring and troubleshooting Aruba controllers and access points (Models: 7240, 7210, 315, 515, 375, 305, 315, 205, 105, 203, AP11, 2930F, 3810M, 5406, 8320, 8400). Hands on experience with Aruba Mobility Master , ClearPass , and Airwave NMS . Cisco Equipment: Experience in deploying and configuring Cisco switches and wireless controllers . Familiarity with Cisco switches and routers for network deployment. Troubleshooting Skills: Strong expertise in diagnosing and resolving network issues . Ability to perform root cause analysis for network outages and apply appropriate fixes. Network Services: Configuration and management of DHCP services . Comprehensive understanding of network security protocols and configurations, ensuring secure network communication. Reporting & Documentation: Ability to generate detailed network-related reports for management and decision-making. Skilled in documenting network configurations and tracking changes to ensure up-to-date network records. Operational Skills: Incident Management: Experience handling P1 tickets in a mission-critical environment , ensuring rapid issue resolution. Proven ability to adhere to SLA requirements and resolve high-priority incidents efficiently. 24x7 Support Experience: Capable of providing support and operating within a 24x7 network environment , ensuring uninterrupted network service. Interpersonal Skills: Communication Skills: Strong verbal and written communication skills to effectively communicate with cross-functional teams, clients, and management.

Posted 1 day ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.