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Tata Communications
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Sr Technical Associate - Cloud & Security Customer Service Operations

Sr Technical Associate - Cloud & Security Customer Service Operations

Tata Communications

2 - 6 years

0 Lacs

pune maharashtra

Posted:6 days ago| Platform: Shine logo

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Skills Required

problemsolving skills customer service support awareness of latest technologies

Work Mode

On-site

Job Type

Full Time

Job Description

The role at Tata Communications involves managing customer queries and operations. This operational position requires seeking appropriate guidance to ensure the delivery of quality outcomes. You will be responsible for taking ownership of customer issues, solving problems, and providing resolutions. This includes researching, diagnosing, and troubleshooting system/application issues. You will follow standard procedures for escalating unresolved issues to the appropriate internal teams and ensure that SLAs are achieved and maintained proactively. Desired skill sets for this role include strong problem-solving abilities, prior experience in providing customer service support in fast-paced, high availability, 24x7 environments, and maintaining awareness of the latest technologies in the domain.,

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Tata Communications

Telecommunications

Chennai

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Sr Technical Associate - Cloud & Security Customer Service Operations