Learning and Development Manager

About Birlasoft:- Empowered By Innovation

Role Summary:

Senior Manager – Learning & Development & Domain Capability Lead

Key Responsibilities:

Learning & Development (L&D):

• Strategic Learning Design:

• Architect and implement learning programs aligned with business goals, including leadership development, technical upskilling, behavioral and domain training.

• Stakeholder Engagement:

• Collaborate with delivery heads and business leaders to identify learning needs and drive adoption across business units.

• Governance & Reporting:

• Track training effectiveness, compliance, and ROI and have regular reviews with leadership.

• Capability Building:

• Contribute to RFPs / RFIs, capability decks, and client presentations to showcase L&D strengths and align with client needs.

• Team Leadership & Mentorship:

Guide team members and SMEs in executing training plans and maintaining quality standards.

Domain Capability Leadership:

• Framework Ownership:

• Design and govern the Domain Capability Framework across verticals with structured L1–L3 learning journeys.

• Program Development & Digitization:

• Create and digitize L1 eLearning modules and assessments; govern L2/L3 certifications with SMEs and external partners.

• Compliance & Reporting:

• Drive domain training compliance across verticals, sharing quarterly dashboards with VBU leaders and micro-vertical heads.

• Client-Facing Enablement:

• Support domain readiness for client audits, reviews, and onboarding by aligning learning with account-specific needs.

Leadership & Presentation Responsibilities:

• Executive Communication:

• Present learning and domain capability progress to senior leadership, including skip-level reviews and strategic forums.

• Account Management Reviews:

• Represent L&D and domain capability metrics, impact stories, and future plans in account-level governance and client-facing reviews.

• Client Meetings & Reviews:

Participate in client meetings to present our capabilities. Address client queries and align learning initiatives with client expectations.

• Stakeholder Influence:

• Drive alignment and buy-in from cross-functional leaders through structured presentations, dashboards, and capability showcases.

Skills & Competencies:

• Strategic thinking and execution
• Excellent communication skills
• Learning analytics and needs assessment
• Stakeholder management and executive communication
• Domain knowledge across industries
• Data-driven decision-making and reporting
• Instructional design and digital learning tools
• Governance and compliance management
• Leadership skills

Experience and Qualification:

• 15 – 18 years of work experience in L&D function
• Graduate in any discipline with MBA in HR preferred
• Should have experience of handling teams