Learning and Development Manager

About CGH Earth:

CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service.

Position Summary:

We are seeking 2 dynamic and experienced L&D professionals from the hospitality industry to join us as the Manager – Learning and Development at Marari Beach Resort and Coconut Lagoon, two of CGH Earth’s iconic experiential resorts.. This role is responsible for designing and delivering hotel training programs, nurturing a learning culture, and driving service excellence through structured learning frameworks. The ideal candidate will have strong exposure to resort operations training, guest experience enhancement, and soft skills development within a luxury or boutique hotel setting.

Key Responsibilities:

• Develop, implement, and manage hospitality training programs across operational departments such as Front Office, Housekeeping, Food & Beverage, Culinary, and Spa.
• Conduct detailed training needs assessments (TNA) to identify learning gaps and enhance team performance.
• Facilitate high-impact classroom sessions, on-the-job training, and experiential learning modules tailored to the needs of a luxury resort environment.
• Lead the new hire onboarding and induction programs, ensuring cultural alignment with CGH Earth values and seamless integration into the resort’s service philosophy.
• Create and monitor learning and development plans that support employee growth, leadership readiness, and departmental succession planning.
• Collaborate closely with property HODs to deliver customized training interventions for guest satisfaction, complaint resolution, grooming, hygiene, and SOP adherence.
• Champion a service-first, learning-focused culture by coaching departmental trainers and developing internal learning champions.
• Liaise with the corporate L&D team for the rollout of organization-wide initiatives such as digital learning, leadership development, and behavioral skill enhancement.
• Track, document, and report training metrics using internal systems to ensure statutory compliance and audit readiness.
• Introduce performance coaching tools and soft skills modules in areas like communication, team dynamics, time management, and emotional intelligence.
• Contribute to talent development strategies that improve employee engagement, service consistency, and hospitality service standards.

Qualification & Skills:

• Graduate in Hotel Management or related field.
• 5–12 years of total experience
• Proven experience in designing and delivering training programs in luxury hotels, eco-resorts, or experiential hospitality brands.
• Strong understanding of hospitality operations, guest expectations, and the skills required for excellence in frontline service delivery.
• Effective communicator with the ability to engage, coach, and inspire team members at all levels.
• Familiar with modern training technologies, e-learning tools, and blended learning methodologies.
• Strong documentation, compliance, and follow-up capabilities.
• Proficiency in English is a must; knowledge of Malayalam will be an added advantage.

Why Join Us:

• Be part of an award-winning hospitality group redefining luxury through sustainability and local immersion.
• Lead meaningful learning initiatives at one of India’s most celebrated eco-resorts.
• Join a purpose-driven work culture that invests in people development, employee engagement, and long-term career growth.
• Work in a vibrant, multicultural environment that encourages innovation and values human connections.

Number of Openings:

Locations:

Apply Now:

Send your resume to careers@cghearth.com