As the Salesforce Practice Lead at Tachyon, your main responsibility is to oversee and lead the Salesforce practice to ensure successful project delivery and application management services. Your role involves strategic planning, team management, delivery quality, and enhancing Salesforce capabilities to meet client needs. **Key Responsibilities:** - **Salesforce Practice Management:** - Build and lead the Salesforce practice, focusing on growth and enhancing capabilities across various Salesforce clouds. - Develop and implement best practices, standards, and methodologies for consistent, high-quality project delivery. - Manage resource planning, team development, and upskilling to meet market demands. - **Project Delivery Oversight:** - Ensure end-to-end delivery of Salesforce projects within scope, on time, and on budget. - Establish governance structures, monitor project progress, mitigate risks, and address issues promptly. - Maintain effective communication with stakeholders for successful project outcomes. - **Application Management Services (AMS):** - Lead AMS delivery, ensuring efficient incident resolution, system stability, and high customer satisfaction. - Implement SLA-driven processes to optimize support activities and drive continuous process improvements. - **Client Relationship Management:** - Build and maintain strong client relationships, acting as a trusted advisor for Salesforce needs. - Identify opportunities to expand client engagements by introducing additional Salesforce solutions. - Collaborate with clients to define strategic roadmaps aligned with their business objectives. - **Strategic Leadership & Growth:** - Drive practice growth initiatives, business development, pre-sales, and proposal creation. - Identify new Salesforce opportunities, develop competitive solutions, and monitor industry trends. - Stay updated on emerging Salesforce technologies to keep the practice competitive. - **Financial Management:** - Oversee budgeting, forecasting, and profitability of Salesforce projects and AMS engagements. - Track financial performance to ensure alignment with organizational goals and profitability targets. - **Collaboration Across Teams:** - Work closely with cross-functional and global teams to deliver integrated solutions effectively. **Professional Experience:** - 10+ years of IT experience, including 8+ years in Salesforce practice, pre-sales, delivery, and AMS management. - Expertise in Salesforce clouds and familiarity with various Salesforce products. - Proven experience in managing end-to-end Salesforce implementations, migrations, and integrations. - Strong understanding of ITIL processes and SLA-based service delivery. **Professional Skills:** - Leadership, client engagement, and stakeholder management. - Hands-on experience in pre-sales, business development, and proposal creation. - Salesforce certifications are highly preferred. - Experience managing distributed teams in a global delivery model. **Key Competencies:** - Strategic planning and execution. - Excellent problem-solving and decision-making abilities. - Strong communication and interpersonal skills. - Ability to prioritize and manage multiple projects. - Customer-focused mindset with a drive for continuous improvement.,
Role Overview: As the Learning and Development Manager at Tachyon Technologies, you will be responsible for designing, implementing, and managing comprehensive training programs across all departments. Your primary goal will be to enhance employee skills, ensure compliance with industry standards, and foster a culture of continuous learning. You will collaborate closely with department heads to identify training needs and create tailored programs that align with organizational objectives. Key Responsibilities: - Program Development (40%): Create and implement training programs for various departments including Finance, HR, Sales, Inside Sales, Talent Acquisition, and Technical Consultants. - Needs Assessment (20%): Conduct regular assessments to identify training needs and gaps within departments, ensuring they align with business objectives. - Training Delivery (20%): Facilitate training sessions, workshops, and seminars using a variety of instructional methods and technologies. - Certification Management (10%): Oversee the certification process for employees in technologies like SAP, Salesforce, AI, Data Analytics, and Databricks. - Performance Evaluation (10%): Measure and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Qualifications Required: - Education: Bachelor's degree in Human Resources, Education, Business Administration, or related field. A Master's degree or relevant certifications are preferred. - Experience: Minimum of 5 years in Learning and Development, with a track record of designing and implementing training programs in a corporate setting. - Knowledge, Skills, and Abilities: - Strong understanding of instructional design principles and adult learning theories. - Proficiency in Learning Management Systems (LMS) and e-learning tools. - Excellent communication and interpersonal skills. - Ability to analyze data and assess training effectiveness. - Familiarity with technologies such as SAP, Salesforce, AI, Data Analytics, and Databricks. (Note: No additional details of the company were present in the provided job description),