Role Description
Role Proficiency:Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.
Outcomes
- Interpret the application feature and component designs to develop the same in accordance with specifications.
- Code debug test document and communicate product component and feature development stages.
- Validate results with user representatives integrating and commissions the overall solution.
- Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts
- Optimises efficiency cost and quality.
- Influence and improve customer satisfaction
- Influence and improve employee engagement within the project teams
- Set FAST goals for self/team; provide feedback to FAST goals of team members
Measures Of Outcomes
- Adherence to engineering process and standards (coding standards)
- Adherence to project schedule / timelines
- Number of technical issues uncovered during the execution of the project
- Number of defects in the code
- Number of defects post delivery
- Number of non compliance issues
- Percent of voluntary attrition
- On time completion of mandatory compliance trainings
Code
Outputs Expected:
- Code as per the design
- Define coding standards templates and checklists
- Review code – for team and peers
Documentation
- Create/review templates checklists guidelines standards for design/process/development
- Create/review deliverable documents. Design documentation
Requirements
test cases and results
Configure
- Define and govern configuration management plan
- Ensure compliance from the team
Test
- Review/Create unit test cases scenarios and execution
- Review test plan created by testing team
- Provide clarifications to the testing team
Domain Relevance
- Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client
- Learn more about the customer domain and identify opportunities to provide value addition to customers
- Complete relevant domain certifications
Manage Project
- Support Project Manager with inputs for the projects
- Manage delivery of modules
- Manage complex user stories
Manage Defects
- Perform defect RCA and mitigation
- Identify defect trends and take proactive measures to improve quality
Estimate
- Create and provide input for effort and size estimation and plan resources for projects
Manage Knowledge
- Consume and contribute to project related documents share point libraries and client universities
- Review the reusable documents created by the team
Release
- Execute and monitor release process
Design
- Contribute to creation of design (HLD LLD SAD)/architecture for applications features business components and data models
Interface With Customer
- Clarify requirements and provide guidance to Development Team
- Present design options to customers
- Conduct product demos
- Work closely with customer architects for finalizing design
Manage Team
- Set FAST goals and provide feedback
- Understand aspirations of the team members and provide guidance opportunities etc
- Ensure team members are upskilled
- Ensure team is engaged in project
- Proactively identify attrition risks and work with BSE on retention measures
Certifications
- Obtain relevant domain and technology certifications
Skill Examples
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Break down complex problems into logical components
- Develop user interfaces business software components
- Use data models
- Estimate time and effort resources required for developing / debugging features / components
- Perform and evaluate test in the customer or target environments
- Make quick decisions on technical/project related challenges
- Manage a team mentor and handle people related issues in team
- Have the ability to maintain high motivation levels and positive dynamics within the team.
- Interface with other teams designers and other parallel practices
- Set goals for self and team. Provide feedback for team members
- Create and articulate impactful technical presentations
- Follow high level of business etiquette in emails and other business communication
- Drive conference calls with customers and answer customer questions
- Proactively ask for and offer help
- Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.
- Build confidence with customers by meeting the deliverables timely with a quality product.
- Estimate time and effort of resources required for developing / debugging features / components
Knowledge Examples
- Appropriate software programs / modules
- Functional & technical designing
- Programming languages – proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile – Scrum or Kanban Methods
- Integrated development environment (IDE)
- Rapid application development (RAD)
- Modelling technology and languages
- Interface definition languages (IDL)
- Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved
Additional Comments
Job Summary: We are seeking a highly skilled Senior ServiceNow Developer with proven experience in the Security Operations (SecOps) module to lead the design, development, and implementation of security-centric solutions on the ServiceNow platform. The ideal candidate will have strong platform knowledge, hands-on experience with both OOB and custom SecOps functionalities, and a solid background in building custom catalog items and integrations for security workflows. Key Responsibilities: Lead the design and implementation of ServiceNow SecOps modules, including: Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence (TI) Develop and customize Service Catalog items specific to security use cases, including dynamic forms, workflows, and automation. Configure and enhance out-of-the-box SecOps functionalities and implement custom components where required. Work directly with SOC teams, security analysts, and stakeholders to gather and refine technical requirements. Develop client-side and server-side scripts, including Business Rules, Script Includes, UI Policies, Client Scripts, and Scheduled Jobs. Design and implement REST/SOAP integrations with third-party security tools and platforms. Follow and enforce secure development practices, RBAC controls, and platform governance. Collaborate in Agile development processes and provide mentorship to junior developers. Document technical solutions, configurations, and changes for knowledge sharing and audit readiness. Required Skills & Experience: Strong hands-on expertise with ServiceNow Security Operations (SecOps) modules: Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence Proficient in developing Service Catalog items and automating workflows using Flow Designer and Workflow Editor. Deep understanding of ServiceNow scripting, including JavaScript-based client/server scripting. Experience in building and maintaining REST and SOAP-based integrations with external security tools. Skilled in enforcing RBAC, creating ACLs, and applying secure development practices. Familiar with Scoped Application development, update sets, and platform lifecycle management. Comfortable working with cross-functional teams in Agile or Scrum environments. Effective communication skills to bridge the gap between technical teams and business stakeholders. Preferred Qualifications: ServiceNow Certified Implementation Specialist – SecOps ServiceNow Certified System Administrator Familiarity with: Threat frameworks (MITRE ATT&CK, STIX/TAXII) Vulnerability and risk scoring standards (CVSS, NVD) Experience integrating tools such as Tenable, Qualys, Splunk, CrowdStrike, etc.
Skills
ServiceNow,SecOps,OOB,Workflow
