Lead HR Shared Services

Job Responsibilities:

We are looking for an experience incumbent who will manage HR Operations functions and provide support to diverse employee’s base of 10000+. Incumbent will be responsible for complete life cycle management of employee, and single point of contact for any data/process and policies.

Incumbent will also be responsible for building a strategic vision in department, and implement system, process & policies in place. S/he responsible to reviewing the payroll/people cost, approving budgets, maintaining internal HR systems, and implement best HR practises. S/He will lead a team of professionals to complete a range of administrative duties in different departments, have excellent communication and organizational skills.

The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently. The goal is to ensure all operational activities are carried on efficiently and effectively to allow the other operations to function properly.

Roles & Responsibilities:

• Digitalization -

  Managing complex HR Transformation programs for an organization to design, develop and implement new employee experience, HR Operating Model and Digital HR solutions (SAP – SF). Monitor internal HR system and database, manage business partners, and provide inputs (if needed).

• Employee lifecycle

  - Handling the complete Hire to retire suite that includes induction, onboarding, issuance of letters, hearing and resolving employee grievances; counselling employees and managers.

• Utilizes SAP to process specific employee-related transactions Excel to run reports and audit work

• Lead the Digital HR strategy of implement, support and manage the process transitions and HR Automation and Digitization Initiatives.

• Transform HR function from operational to strategic including talent pooling, hire-to-retire lifecycle, etc. presenting HRIT Business case with HR IT Roadmap (Target Interaction Model from Target Operations Model)

• Plan and create employee services based on interaction models with design and automation.
• The incumbents are responsible for tasks that keep the business running. These tasks include payroll management, staff data entry, and maintenance. This program is used to track and maintain all HR-related data, such as employee contracts, non-disclosure agreements, compensation, employees’ personal data, and more.

• Be actively involved with the centralization of payroll systems into HRSS. Inspect and audit all total payrolls to guarantee that legislative compliance is observed

• Compliance:

  Compliance is one of the most important tasks in HR department. The incumbent makes sure that, legally, organization is aligned with country-specific labor laws when tasked with things such as hiring, workplace rules, and employee treatment. HR Operations outlines the HR compliance policies that need to be followed internally.

• Explore opportunities to standardize, simplify and automate HR processes and improve HR communication strategies with existing digital tools.

HR Shared Services & Compliance Expertise

• Proven experience in managing

  HR Operations with transition expertise to HR Shared Services (HRSS)

  , ensuring smooth migration of processes and systems.
• Strong foundation in driving an

  SLA-driven culture

  , establishing metrics and accountability for service delivery across functions.
• Deep functional expertise in

  compliance, audits, and payroll

  , ensuring statutory adherence and timely closure of internal and external audits.
• Skilled in

  process simplification and standardization

  , optimizing workflows for efficiency and scalability.
• Proficient in

  reporting and dashboarding

  , enabling data-driven decision-making and performance tracking.
• Effective in

  stakeholder management

  , aligning cross-functional teams and leadership on shared service strategies and outcomes.

Skills Required:

• Any post graduate degree in human resources management.
• Hands-on experience with HRIS or payroll software
• Adequate knowledge of current labor rules and regulations
• Familiarity with various types of incentives and benefits
• Excellent analytical and decision-making abilities
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency in MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.