Lead Administrator L2

Role Purpose :UXM Nexthink

Location :Coimbatore

WO Rate :Max 200k

Secondary :CHennai ,Bnagalore

SR Mandatory Skill - Desktop Imaging ( Comments - Image Management \ Onsite lab lead )

Key Responsibilities:

• Image creation and maintenance: Build, configure, and maintain standardized, secure "golden images" for Windows desktops and laptops
• Automation: Use scripting languages like PowerShell to automate image creation, configuration, software installation, and other deployment tasks.
• Security and compliance: Implement and enforce security baselines, hardening techniques, and compliance configurations, including patching and vulnerability management.
• Application and driver management: Collaborate with other teams to package applications and drivers, test for conflicts, and integrate them into the base images.
• Deployment: Manage the deployment of images across the organization.
• Documentation: Develop and maintain comprehensive documentation for all image-related processes, methodologies, and configurations.
• Troubleshooting: Provide advanced support and troubleshooting for image-related issues, including root cause analysis for deployment failures.
Collaboration: Work with security, network, and infrastructure teams to align image standards and processes.

Required skills and experience:

• Operating Systems: Strong experience with Windows client and server operating systems.
• Imaging Tools: Expertise in using deployment and imaging tools such as Microsoft Deployment Toolkit (MDT), System Center Configuration Manager (SCCM), or Intune Autopilot.
• Scripting: Advanced proficiency in PowerShell scripting for automation.
• Endpoint Management: Experience with endpoint management solutions like Intune.
• Security: Knowledge of Windows hardening, security baselines (e.g., CIS), and vulnerability management.
Troubleshooting: Strong analytical and problem-solving skills, including experience with tools like SysInternals.

UxM - Nexthink ( Nexthink / Lakeside Systrack )

Key responsibilities:

• Platform administration and maintenance:
  • Install, configure, and maintain the Nexthink platform, including Appliances, Engines, and Web Consoles.
  • Monitor platform health, performance, and license management.
  • Ensure the platform is up-to-date with the latest software versions and patches.
• Data analysis and reporting:
  • Analyze end-user device data to identify trends, root causes of issues, and opportunities for improvement.
  • Create and maintain dashboards, investigations, and reports to visualize key metrics.
  • Communicate findings and provide actionable insights to other IT teams.

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

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Deliver

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