Key Account Manager

Company Description

We work with health care organizations of all types to strengthen their operations by helping them control costs, develop efficiencies, and improve quality. Our goal is to create a healthier future for health care entities through strategic support and solutions. For more information about careers, visit serturner.com/careers, and to explore our brands, visit serturner.com/brands.

Role Description

You will be the primary commercial and operational point-of-contact for our institutional customers. Own the full customer lifecycle — onboarding, order capture and fulfillment, commercial negotiation, renewals and growth — while coordinating closely with logistics, finance, regulatory and product teams. You’ll also be responsible for sourcing and closing new mid-sized institutional accounts.

• Own the customer lifecycle end-to-end:

  manage onboarding, order management, invoicing/collections follow-up and renewals for assigned institutional accounts to ensure flawless execution and high retention.

• Act as the sales–operations liaison:

  translate customer requirements into operational plans; coordinate with logistics, inventory, regulatory and finance to meet SLAs and resolve delivery/quality exceptions quickly.

• Drive growth & new mid-market business:

  proactively identify, pitch and close new mid-size institutional customers (clinics, small hospital groups, diagnostics chains); build account plans and execute upsell / cross-sell initiatives.

• Forecasting, CRM & reporting:

  maintain an accurate pipeline and CRM records, prepare weekly/monthly account performance reports and present actionable insights and forecasts to Head of Sales.

• Negotiate contracts & ensure compliance:

  lead commercial negotiations (pricing, payment terms, SLAs), ensure KYC and regulatory documentation is complete and enforce contract commitments to protect margins and service quality.

• 3–6 years experience in B2B institutional healthcare sales / distribution (pharma, medical devices, consumables or hospital supplies)
• Proven track record of managing institutional accounts and acquiring mid-size customers
• Strong stakeholder management, negotiation and problem-solving skills; comfortable coordinating cross-functional teams
• CRM proficiency, good Excel skills and strong commercial acumen
• Willing to travel within the country